Cortland Park Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise warm, family-oriented atmosphere. Still worth an in-person visit.
based on 137 Google reviews
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What this means for your family
While Cortland Park offers a vibrant activity program and a dedicated rehabilitation team, the recent increase in reports of neglect and hygiene issues is concerning. We strongly recommend that families conduct unannounced visits during weekends and evenings to verify staffing levels and the quality of care provided during off-hours.
Google Reviews
Google Reviews
137 reviews on Google“Cortland Park Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising the warm, family-like atmosphere and dedicated staff, while others report severe concerns regarding neglect and hygiene. While many visitors highlight the cleanliness and active rehabilitation programs, multiple reviewers have documented distressing experiences involving poor communication, delayed medical attention, and unsanitary conditions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Engaging and consistent activity programs
- Helpful and professional rehabilitation staff
- Friendly front-desk and administrative support
Concerns
- Neglect and hygiene issues (soiled clothing/bedding, odors) (mentioned by 7 reviewers)
- Slow response times for call buttons or medical needs (mentioned by 5 reviewers)
- Inadequate communication regarding medical status or care plans (mentioned by 4 reviewers)
- Staff professionalism and attitude issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, could you walk me through your current process for ensuring call buttons are answered promptly and resident needs are met in a timely manner?
- 2I noticed some concerns regarding hygiene and room cleanliness; what is your daily protocol for monitoring laundry, bedding changes, and maintaining a fresh environment for residents?
- 3With a 2-star staffing rating, how do you ensure that your team has enough capacity to provide consistent, personalized attention to each of the 120 residents?
- 4Communication is very important to our family; what is your standard procedure for updating families on changes in a resident's medical status or care plan?
- 5I see that your activity programs are highly regarded; could you share a few examples of how you keep residents engaged and active throughout the week?
- 6Regarding medication management, what specific safeguards and oversight measures do you have in place to ensure accuracy and safety for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are great and helpful 👍. Everything is clean 👌. Overall I am Happy with the Cortland Park! As a visitor with about 10 stop by's, you care about your patients !!!!!”
“My 84 year old grandfather was here for 4 days. Neglected. The nurses overdosed him on pain medication that he was on to help his back. He was rushed to the hospital and NARCANED! PLEASE DON'T LEAVE YOUR LOVED ONES HERE!!!!”
“The smell will kill you. Some very nice staff and others? I was there today and I was not happy at all! Very messy, smelly, lots of staff just standing and visiting with each other.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 10 deficiencies, indicating ongoing concerns about care quality, medication management, and safety. Issues span pressure sore treatment, medication errors, resident rights violations, and building safety systems. While the facility has corrected identified problems, the pattern of complaints including serious issues like pressure ulcer care and medication errors appearing multiple times suggests families should carefully evaluate current conditions during visits.
May 30, 2025Routine11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Dec 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 20, 2023Routine9
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Oct 20, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 6, 2021Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Cortland Park Rehabilitation and Nursing Center
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 3 of 16
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
137 reviews from families & visitors
Official Website
Visit cortlandparkrehab.com
Medicare data downloads
Original nursing home datasets
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