Croatan Ridge Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly skilled therapy and rehab team. Still worth an in-person visit.
based on 32 Google reviews
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What this means for your family
While some families report positive rehab outcomes, the facility currently faces serious allegations regarding hygiene, medication management, and administrative responsiveness. If you are considering this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and resident care firsthand.
Google Reviews
Google Reviews
32 reviews on Google“Croatan Ridge Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and staff kindness, while others report severe neglect and hygiene issues. Critical concerns include consistent understaffing, poor communication from administration, and frequent loss of personal belongings. Prospective families should be aware of the significant disparity between positive rehab experiences and reports of inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled therapy and rehab team
- Some staff members described as caring and attentive
- Helpful transition and placement assistance
Concerns
- Chronic understaffing leading to ignored call lights and delayed care (mentioned by 5 reviewers)
- Poor food quality and inability to accommodate dietary needs (mentioned by 4 reviewers)
- Loss or theft of personal clothing and belongings (mentioned by 2 reviewers)
- Lack of responsiveness from administration and nursing leadership (mentioned by 3 reviewers)
- Poor hygiene standards and infrequent bathing of residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered in a timely manner?
- 2I noticed the facility has a strong reputation for therapy and rehab; how do you ensure that same level of dedicated attention carries over into daily personal care and hygiene routines?
- 3How does your kitchen team manage specific dietary requirements, and what steps are taken to ensure that meal quality meets the nutritional needs of all residents?
- 4Could you walk me through your facility's process for labeling and tracking personal belongings to prevent the loss or misplacement of clothing and items?
- 5What is the best way for family members to communicate with nursing leadership, and how do you ensure that concerns are addressed promptly?
- 6How does your team handle medical emergencies or changes in a resident's condition during the evening and overnight shifts?
Personalized based on this facility's data
Key Review Excerpts
“My family member was urgently hospitalized less than 24 hours after discharge from this rehab facility. He was rarely bathed, often dirty in his own incontinence and relied on his own family members to advocate for bare minimum necessities.”
“The nursing staff, kitchen staff, everyone we were in contact with were more than helpful. They all treated my mother like family. They worked with happy attitudes and always looking out for her best interest.”
“When I called the Administrator and Director of Nursing about him not getting his Morphine on the night shift, they never returned my phone call. When he passed away, they kept his screaming roommate in the room with my father’s body and my sister in the bed crying.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with medication management and fire safety systems that persist across multiple surveys, raising concerns about ongoing compliance. Families filed complaints about medication errors and respiratory care safety. While most deficiencies show correction dates, the pattern of repeated fire alarm and medication oversight problems suggests systemic challenges that families should investigate during visits to ensure current safety standards are maintained.
Feb 7, 2025Routine8
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 2, 2024Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 2, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 10, 2022Routine3
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Croatan Ridge Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 32 of 44
Ownership & Management
Owners
Boice, Gale
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit croatanridge.com
Medicare data downloads
Original nursing home datasets
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