Carteret House
Reviewer concerns include medication errors and mismanagement (mentioned by 3 reviewers) — investigate before committing.
based on 12 Google reviews
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What this means for your family
While the facility has been praised for its welcoming atmosphere and cost-effectiveness, recent history shows a dangerous pattern of medication errors and management instability. If you choose this facility, you must implement a strict personal system for verifying that all doctor orders and medications are being administered correctly.
Google Reviews
Google Reviews
12 reviews on Google“Families should exercise extreme caution, as recent reviews highlight severe and recurring issues with medication management, staff errors, and poor administrative oversight. While some visitors have praised the facility's welcoming atmosphere and cleanliness in the past, multiple family members have reported dangerous lapses in care and lack of communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and friendly atmosphere
- Cost-effective care options
- Clean and well-maintained common areas
Concerns
- Medication errors and mismanagement (mentioned by 3 reviewers)
- Poor management and high staff turnover (mentioned by 2 reviewers)
- Inadequate communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how well-maintained the common areas are; what kind of daily social activities or group outings do residents typically participate in?
- 2Since you are so responsive to feedback from the community, how do you typically share important updates or changes regarding resident care with family members?
- 3Could you walk me through your specific protocols for tracking and administering daily medications to ensure everything is handled accurately?
- 4With a cozy community of 64 residents, how do you ensure consistent staffing levels and continuity of care for everyone?
- 5In the event of a medical emergency during the night, what is the immediate process for contacting both medical professionals and our family?
- 6How does the management team work to support and retain long-term staff members to maintain that friendly atmosphere people enjoy?
Personalized based on this facility's data
Key Review Excerpts
“Carteret House offered cost effective excellent care while helping smooth the transition.”
“my father has been here since the beginning of Dec 2022, the woman who enters any resident medications and doctor orders is clueless, i have been told many many untrue things, they will not follow doctors orders”
“I walked into the Carteret House to do a walk through and it was one of the most warming welcoming places I have ever seen or been in, in a very long time”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 23, 2024Complaint
The facility failed to meet required staffing levels for its census of 21 residents. Specifically, the facility did not provide the minimum required aide duty hours mandated for facilities with a census of 21 or more residents.
Oct 23, 2024Complaint
The facility failed to ensure the required staffing hours for the Assisted Living unit. Based on a census of 38 residents, the facility failed to meet required staffing hours for 8 out of 21 sampled shifts.
Oct 5, 2023Follow-up
The facility failed to ensure medications were administered according to provider orders for several residents. Specifically, a resident did not receive their prescribed dose of Toujeo Solostar insulin because the medication pen was empty and no replacement was available on the cart. Additionally, the facility failed to ensure proper medication administration for residents with diabetes and those requiring pain management.
Oct 5, 2023Follow-up
The facility failed to ensure medications were administered as ordered for several residents. Specifically, during an 8:00am medication pass, an error occurred where an insulin pen dose selector stopped at 13 units instead of the ordered 35 units for a resident with diabetes.
Jul 14, 2023Complaint
The facility failed to maintain a safe environment by leaving an oxygen tank unsecured on the floor in a resident's room. This practice violated the facility's own policy requiring oxygen tanks to be secured upright in a rack, cart, or holder to prevent hazards.
The provided text contains the header for a medication administration deficiency, but the specific findings and details for this citation were truncated in the provided document.
Jul 14, 2023Complaint
The facility failed to maintain a safe environment by leaving an oxygen tank unsecured on the floor in a resident's room. This practice violated the facility's own policy requiring oxygen tanks to be secured upright at all times to prevent hazards.
Apr 20, 2023Complaint
The facility failed to provide supervision according to the resident's assessed needs, as evidenced by a resident who experienced a choking episode and was later found unresponsive. Additionally, the facility failed to adequately address the resident's high risk for falls, noted by 14 documented falls over a 10-week period.
Aug 26, 2022Other
The facility failed to complete a resident assessment/care plan within 30 days of admission for one sampled resident. Records showed the resident was admitted on 06/02/22, but no care plan was present in the medical record.
The facility failed to ensure immediate referral to meet the acute health care needs of a resident following an injury. Specifically, the facility did not provide timely referral for a resident who experienced an unwitnessed fall resulting in injuries to the lower back and right arm.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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