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Assisted Living Investigative

Carteret House

Reviewer concerns include medication errors and mismanagement (mentioned by 3 reviewers) — investigate before committing.

3020 Market Street, Newport, NC 2857064 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
2.6/5

based on 12 Google reviews

5
4
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1

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What this means for your family

While the facility has been praised for its welcoming atmosphere and cost-effectiveness, recent history shows a dangerous pattern of medication errors and management instability. If you choose this facility, you must implement a strict personal system for verifying that all doctor orders and medications are being administered correctly.

Google Reviews

Google Reviews

12 reviews on Google
Families should exercise extreme caution, as recent reviews highlight severe and recurring issues with medication management, staff errors, and poor administrative oversight. While some visitors have praised the facility's welcoming atmosphere and cleanliness in the past, multiple family members have reported dangerous lapses in care and lack of communication from management.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean5.0ActivitiesN/AMeds1.0MemoryN/AComms1.0Value5.0

Strengths

  • Welcoming and friendly atmosphere
  • Cost-effective care options
  • Clean and well-maintained common areas

Concerns

  • Medication errors and mismanagement (mentioned by 3 reviewers)
  • Poor management and high staff turnover (mentioned by 2 reviewers)
  • Inadequate communication with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)1.02019(1)5.02020(1)1.02021(1)4.02022(1)1.82023(5)5.02026(1)

Distribution · 12 analyzed

5
4
4
1
3
0
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7

How They Respond to Reviews

75%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how well-maintained the common areas are; what kind of daily social activities or group outings do residents typically participate in?
  • 2Since you are so responsive to feedback from the community, how do you typically share important updates or changes regarding resident care with family members?
  • 3Could you walk me through your specific protocols for tracking and administering daily medications to ensure everything is handled accurately?
  • 4With a cozy community of 64 residents, how do you ensure consistent staffing levels and continuity of care for everyone?
  • 5In the event of a medical emergency during the night, what is the immediate process for contacting both medical professionals and our family?
  • 6How does the management team work to support and retain long-term staff members to maintain that friendly atmosphere people enjoy?

Personalized based on this facility's data


Key Review Excerpts

Carteret House offered cost effective excellent care while helping smooth the transition.

Spouse of a new resident · 2026★★★★★

my father has been here since the beginning of Dec 2022, the woman who enters any resident medications and doctor orders is clueless, i have been told many many untrue things, they will not follow doctors orders

Resident's daughter · 2023☆☆☆☆

I walked into the Carteret House to do a walk through and it was one of the most warming welcoming places I have ever seen or been in, in a very long time

Prospective resident visitor · 2023★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

21total
23deficiencies
Oct 23, 2024Complaint
Staffing for FacilitiesD 194

The facility failed to meet required staffing levels for its census of 21 residents. Specifically, the facility did not provide the minimum required aide duty hours mandated for facilities with a census of 21 or more residents.

Oct 23, 2024Complaint
Staffing for Facilities With A Census Of 21 Or More ResidentsC-tag not explicitly provided

The facility failed to ensure the required staffing hours for the Assisted Living unit. Based on a census of 38 residents, the facility failed to meet required staffing hours for 8 out of 21 sampled shifts.

Oct 5, 2023Follow-up
Medication AdministrationD358

The facility failed to ensure medications were administered according to provider orders for several residents. Specifically, a resident did not receive their prescribed dose of Toujeo Solostar insulin because the medication pen was empty and no replacement was available on the cart. Additionally, the facility failed to ensure proper medication administration for residents with diabetes and those requiring pain management.

Oct 5, 2023Follow-up
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered for several residents. Specifically, during an 8:00am medication pass, an error occurred where an insulin pen dose selector stopped at 13 units instead of the ordered 35 units for a resident with diabetes.

Jul 14, 2023Complaint
Housekeeping and FurnishingsC-0306

The facility failed to maintain a safe environment by leaving an oxygen tank unsecured on the floor in a resident's room. This practice violated the facility's own policy requiring oxygen tanks to be secured upright in a rack, cart, or holder to prevent hazards.

Medication AdministrationC-1004

The provided text contains the header for a medication administration deficiency, but the specific findings and details for this citation were truncated in the provided document.

Jul 14, 2023Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain a safe environment by leaving an oxygen tank unsecured on the floor in a resident's room. This practice violated the facility's own policy requiring oxygen tanks to be secured upright at all times to prevent hazards.

Apr 20, 2023Complaint
Personal Care and SupervisionD 270

The facility failed to provide supervision according to the resident's assessed needs, as evidenced by a resident who experienced a choking episode and was later found unresponsive. Additionally, the facility failed to adequately address the resident's high risk for falls, noted by 14 documented falls over a 10-week period.

Aug 26, 2022Other
Resident AssessmentC254

The facility failed to complete a resident assessment/care plan within 30 days of admission for one sampled resident. Records showed the resident was admitted on 06/02/22, but no care plan was present in the medical record.

Health CareC273

The facility failed to ensure immediate referral to meet the acute health care needs of a resident following an injury. Specifically, the facility did not provide timely referral for a resident who experienced an unwitnessed fall resulting in injuries to the lower back and right arm.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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