Crestwood Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and kind nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and attentive management, making it a strong candidate for those prioritizing emotional well-being. While most reviews are glowing, you should personally verify the current quality of care, as there is a historical instance of a very dissatisfied resident.
Google Reviews
Google Reviews
36 reviews analyzed“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. While the facility has received significant praise for its management and caring culture, there are isolated instances of extreme dissatisfaction from former residents.”
Quality Themes
Strengths
- Compassionate and kind nursing staff
- Attentive and organized management
- Engaging activities and programming
- Clean and beautiful facility
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about the kindness of your nursing staff; how do you ensure that same level of compassion is maintained during busy shift changes?
- 2Since the facility is so beautifully maintained and clean, what is your routine for ensuring the resident rooms and common areas stay looking their best?
- 3We are interested in how the residents stay active; could you tell us more about the specific types of engaging activities and programming you offer each week?
- 4With the management team being so organized and responsive, how do you typically communicate important updates or changes in care to the families?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6How does the facility manage staffing levels to ensure that the high quality of care we see in your inspection ratings is consistently felt by every resident?
Personalized based on this facility's data
Key Review Excerpts
“We are so grateful for the care our loved one receives here. The staff are kind, compassionate, and truly treat residents like family. Management is attentive and always keeps families informed.”
“The staff are friendly and knowledgeable.”
“From the very first phone call, Sandy was very supportive and sensitive to our brother's situation. We soon realized that the staff members were just as caring and engaging as we met each team member.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crestwood has faced recurring issues across multiple care areas, with families filing complaints that led to deficiencies in abuse reporting, medication services, and resident privacy. The facility shows persistent problems with fire safety systems, heating/ventilation, and resident rights, with the same smoke barrier and ventilation issues appearing across multiple surveys despite corrections.
Oct 16, 2024Routine4
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 23, 2023Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 23, 2023Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 21, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 12, 2022Routine5
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
APPALOOSA HEALTHCARE LLC
KENDRA BETZ
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 84 (Best)
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
The Ensign Group INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit crestwoodhealth.com
Medicare data downloads
Original nursing home datasets
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