Premier Country Haven Assisted Living, INC
Families consistently rate this highly — reviewers highlight warm and comfortable environment. Schedule a visit to confirm the fit.
based on 9 Google reviews
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What this means for your family
The facility offers a warm, seasonal comfort and has been praised by residents for its atmosphere. However, families should be very cautious about communication, as multiple reviewers have struggled to reach staff by phone or find English-speaking personnel during visits.
Google Reviews
Google Reviews
9 reviews analyzed“Families should approach this facility with caution due to significant concerns regarding staff availability and communication. While some long-term residents and their families praise the warm atmosphere and the owners, there are documented instances of difficulty reaching management and a lack of English-speaking staff during visits.”
Quality Themes
Tap a score for detailsStrengths
- Warm and comfortable environment
- Responsive administrator
- Friendly owners
Concerns
- Difficulty reaching staff via telephone
- Lack of English-speaking staff available during visits
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see such a warm and comfortable environment here; what kind of daily activities or social outings do you typically organize for the residents?
- 2Since the owners and administrators are so involved and friendly, how do they personally stay connected with the families of the residents?
- 3What is the best way for family members to get in touch with the care team if we have a quick question or an update?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 5How do you ensure that all residents and their families can communicate clearly and effectively with the staff during all shifts?
- 6With a cozy community of 40 residents, how do you ensure that every individual's specific care needs are being met and monitored closely?
Personalized based on this facility's data
Key Review Excerpts
“This home keeps me me worm in he winter keeps me Cool in the summer dry when it rains woundfull owners”
“The administrator seems very responsive. We have a meeting scheduled and I'm looking forward to it.”
“Happy thautes good birthday good Christmas Good Thanksgiving good food and worm place cool in somemer”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent comprehensive inspection on March 19, 2021, identified 13 violations related to health codes and life safety standards, including issues with staff training documentation, fire safety maintenance, and food service compliance. While many issues were corrected by late 2021, some fire extinguisher documentation remained unaddressed at the time of the report.
Mar 19, 2021Routine13Report
Health Code (7 violations) | Life Safety Code (6 violations)
The facility failed to keep personnel records on all staff.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to have documented evidence that direct care staff had completed all required continuing education.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to have evidence showing that the manager completed the required 12 hours of annual continuing education.
The facility failed to comply with Texas Food Establishment rules and local health ordinances and requirements.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
Ownership & Operations
Who Operates This Facility
Premier Country Haven Assisted Living, INC
for profit
FRANKLIN R HUNTER
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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