Crestview Health & Rehab Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Bottom 25% in GA · Critically understaffed (RN) · Significantly below average staffing · No penalties on record · Abuse citation
What this means for your family
While some individual staff members are noted for their compassion, the facility has a documented history of critical medication errors and hygiene neglect. If you choose this facility for rehab, closely monitor medication administration and hygiene routines, as these are the most frequent areas of failure reported by families.
Google Reviews
Google Reviews
29 reviews on Google“Families should approach this facility with significant caution due to recurring reports of severe medical errors, including medication mismanagement and neglect. While some individual caregivers are praised for being exceptionally caring, multiple reviewers have documented serious issues regarding hygiene, food quality, and unresponsive nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Individual caregivers described as 'angels'
- Effective rehabilitation services for some patients
- Engaging resident activities
- Cleanliness noted by some long-term perspectives
Concerns
- Severe medical and medication errors (mentioned by 2 reviewers)
- Neglect regarding hygiene and changing residents (mentioned by 2 reviewers)
- Poor food variety and quality (mentioned by 2 reviewers)
- Difficulties with visiting hours and staff communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the recent improvements mentioned in your responses to feedback, what specific steps has the facility taken to strengthen the nursing and caregiving teams?
- 2How do you ensure that there is enough consistent, familiar staff available to support residents during the night shifts?
- 3Can you walk me through the protocol for handling a medical emergency or a sudden change in a resident's condition after hours?
- 4What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 5How does the facility monitor and address the specific care needs identified during recent health inspections to ensure a safe environment?
- 6What is the process for communicating daily updates or changes in care from the nursing staff to our family members?
Personalized based on this facility's data
Key Review Excerpts
“My father (Mr. Lynch) lived there for 2 years and 5 months and I was very pleased with the staff and care given to him. They made sure that he was clean, shaved, fed, clothed and comfortable.”
“My brother was at Bonterra for rehab and it was a great experience for him. We were very pleased with the care he received, the unit Manager Adrienne Jenkins, was a pleasure and she always returned my calls when we had questions.”
“They gave my dad chemo pills for prostate cancer. He doesn't have prostate cancer. Could have killed him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints triggering recent inspections, including serious concerns about resident protection from abuse and neglect that have recurred across surveys. The facility shows ongoing issues with resident rights, infection control, and fire safety systems that appear repeatedly over time. While all deficiencies have correction dates, the pattern of complaint-driven investigations and recurring problems in fundamental care areas suggests families should carefully evaluate this facility's ability to provide consistent, safe care.
Mar 1, 2026Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Aug 21, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 5, 2025Routine3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jul 25, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 7, 2024Routine6
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Crestview Health & Rehab Ctr
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit bonterratc.com
Medicare data downloads
Original nursing home datasets
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