Reliable Health & Rehab at Lakewood
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews

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What this means for your family
While some families report satisfaction with the rehab team and management, the recurring reports of neglect and poor hygiene are extremely concerning. We strongly advise you to conduct an unannounced visit to inspect the cleanliness of the rooms and observe staff-to-resident interactions before making a decision.
Google Reviews
Google Reviews
31 reviews on Google“Reliable Health & Rehab at Lakewood receives highly polarized feedback, with some families praising the professional management and rehab services while others report severe neglect and poor hygiene. Critical concerns include reports of residents left in soiled conditions, unresponsive communication, and unprofessional staff behavior. Potential families should be aware of the significant disparity between the positive administrative reviews and the distressing accounts of daily care quality.”
Quality Themes
Tap a score for detailsStrengths
- Professional management team
- Effective rehabilitation services
- Clean facility environment (reported by some)
- Attentive nursing staff (reported by some)
Concerns
- Poor hygiene and neglect of resident care (mentioned by 3 reviewers)
- Unresponsive communication and phone etiquette (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure consistent, daily hygiene care for residents?
- 2I noticed some feedback regarding communication challenges; what is the best way for families to receive timely updates on their loved one’s daily progress?
- 3How does your team handle medication management and ensure that dosages are administered accurately and on schedule?
- 4Could you walk me through how you foster a positive and respectful culture among your staff to ensure residents always feel well-supported?
- 5What does a typical day look like for residents in terms of social engagement and activities to keep them active and connected?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Facility is run down and filthy. The state should have regulations regarding this, building and residents rooms are falling apart. Residents laying in filth with files on residents body, nets flying around over residents medicine and hands covered in feces.”
“Reliable hire professional nurses, patient caring certified nurses aids their mentoring is continuous by head nurses. There is a excellent Rehabilitation center that’s operated by some of the best technicians.”
“My mother in law was in this facility for several years. I was Appalled at treatment of her!no one ever answers the phone it’s a horrible facility”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and neglect, along with pressure ulcer care issues. The facility has faced recurring problems with resident assessments and care planning across multiple surveys, plus ongoing fire safety deficiencies including smoke barriers and alarm systems. While all violations show correction dates, the pattern of repeat issues in core care areas suggests potential quality concerns worth investigating during a visit.
Mar 14, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Dec 14, 2023Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 14, 2023Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jun 5, 2022Routine9
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Reliable Health & Rehab at Lakewood
for profit
Chain Affiliation
Reliable Health Care Management
7 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 5
Ownership & Management
Owners
Employee Stock Ownership Plan of Select Health Care INC Trust
Owner · Organization
Select Healthcare INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit reliablemgt.com
Medicare data downloads
Original nursing home datasets
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