Nursing Home · Atlanta, GA
1980 Arrow Street, Sw, Sylvan Hills · Atlanta, GA 30310
Medicare overall rating
2 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 100 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Medicare rates this facility 2 out of 5 overall. Medicare reports an average of 0.20 registered-nurse hours per resident per day. Ask how coverage varies across shifts. The latest standard survey recorded 9 findings, above the GA average of 6.1. Review the inspection findings, ask which corrective actions are complete, and discuss the support your family member would receive.
Reliable Health & Rehab at Lakewood receives highly polarized feedback, with some families praising the professional management and rehab services while others report severe neglect and poor hygiene. Critical concerns include reports of residents left in soiled conditions, unresponsive communication, and unprofessional staff behavior. Potential families should be aware of the significant disparity between the positive administrative reviews and the distressing accounts of daily care quality.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are deeply split between praise for professional management and reports of rude, neglectful, or unprofessional nursing staff.
Multiple reviewers state that staff do not answer the phone and communication is lacking.
While one reviewer describes the facility as 'exclusively clean,' others report it as 'filthy' and 'falling apart.'
One reviewer specifically mentions the Activity Department is great.
A reviewer reported flies around residents' medicine and improper wound care.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
Key Review Excerpts
“Facility is run down and filthy. The state should have regulations regarding this, building and residents rooms are falling apart. Residents laying in filth with files on residents body, nets flying around over residents medicine and hands covered in feces.”
“Reliable hire professional nurses, patient caring certified nurses aids their mentoring is continuous by head nurses. There is a excellent Rehabilitation center that’s operated by some of the best technicians.”
“My mother in law was in this facility for several years. I was Appalled at treatment of her!no one ever answers the phone it’s a horrible facility”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and neglect, along with pressure ulcer care issues. The facility has faced recurring problems with resident assessments and care planning across multiple surveys, plus ongoing fire safety deficiencies including smoke barriers and alarm systems. While all violations show correction dates, the pattern of repeat issues in core care areas suggests potential quality concerns worth investigating during a visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Construct fire resistant interior walls.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Reliable Health & Rehab at Lakewood
for profit
Reliable Health Care Management
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 5
Owners
Employee Stock Ownership Plan of Select Health Care INC Trust
Owner · Organization
Select Health Care INC
Owner · Organization
Morris, Janice
Owner (parent company)
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with the state licensing agency. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit reliablemgt.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby places may offer different services. Check care type and availability as you compare.
Saint Mary's Haven, LLC
1.2 miAssisted Living · Atlanta, GA
Georgia Life Links
1.3 miAssisted Living · Atlanta, GA
Bonterra Transitional Care & Rehabilitation
1.4 miNursing Home · East Point, GA
Crestview Health & Rehab Ctr
1.4 miNursing Home · Atlanta, GA
Betty's Personal Care Home
1.5 miAssisted Living · Atlanta, GA
Rosemaude Personal Care Home
1.7 miAssisted Living · Atlanta, GA
Keep this place handy
Optional: get a one-time email with this profile. You can also save or share it without an email address.
This sends one email and does not add you to a mailing list.