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Nursing HomeMedicaid

Reliable Health & Rehab at Lakewood

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1980 Arrow Street, Sw, Sylvan Hills · Atlanta, GA 30310100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 31 Google reviews

5
4
3
2
1
Reliable Health & Rehab at Lakewood Nursing Home in Atlanta, GA — Street View
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What this means for your family

While some families report satisfaction with the rehab team and management, the recurring reports of neglect and poor hygiene are extremely concerning. We strongly advise you to conduct an unannounced visit to inspect the cleanliness of the rooms and observe staff-to-resident interactions before making a decision.

Google Reviews

Google Reviews

31 reviews on Google
Reliable Health & Rehab at Lakewood receives highly polarized feedback, with some families praising the professional management and rehab services while others report severe neglect and poor hygiene. Critical concerns include reports of residents left in soiled conditions, unresponsive communication, and unprofessional staff behavior. Potential families should be aware of the significant disparity between the positive administrative reviews and the distressing accounts of daily care quality.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean3.0Activities7.0Meds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Professional management team
  • Effective rehabilitation services
  • Clean facility environment (reported by some)
  • Attentive nursing staff (reported by some)

Concerns

  • Poor hygiene and neglect of resident care (mentioned by 3 reviewers)
  • Unresponsive communication and phone etiquette (mentioned by 3 reviewers)
  • Unprofessional or rude staff behavior (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(2)'22(2)'24(1)'26(5)

Distribution · 31 analyzed

5
15
4
6
3
2
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the current staffing levels, what specific protocols do you have in place to ensure consistent, daily hygiene care for residents?
  • 2I noticed some feedback regarding communication challenges; what is the best way for families to receive timely updates on their loved one’s daily progress?
  • 3How does your team handle medication management and ensure that dosages are administered accurately and on schedule?
  • 4Could you walk me through how you foster a positive and respectful culture among your staff to ensure residents always feel well-supported?
  • 5What does a typical day look like for residents in terms of social engagement and activities to keep them active and connected?
  • 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Facility is run down and filthy. The state should have regulations regarding this, building and residents rooms are falling apart. Residents laying in filth with files on residents body, nets flying around over residents medicine and hands covered in feces.

Family member · 2023☆☆☆☆

Reliable hire professional nurses, patient caring certified nurses aids their mentoring is continuous by head nurses. There is a excellent Rehabilitation center that’s operated by some of the best technicians.

Family member · 2018★★★★

My mother in law was in this facility for several years. I was Appalled at treatment of her!no one ever answers the phone it’s a horrible facility

Family member · 2022☆☆☆☆
Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.15hrs
77%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

15

measures

Worse Than Avg

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Fulton
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
GA
95.0%
Fulton
87.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.5%
GA
20.5%
Fulton
19.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
GA
91.2%
Fulton
90.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.8%
Better than Avg
Here
12.8%
US
15.4%
GA
20.1%
Fulton
14.2%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
5.3%
GA
5.7%
Fulton
6.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
GA
78.4%
Fulton
67.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
GA
80.4%
Fulton
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility9.2%
Worse than Avg
Here
9.2%
US
1.6%
GA
2.4%
Fulton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (6.1)
4 complaint-triggered

Families filed complaints that triggered inspections revealing serious concerns about resident protection from abuse and neglect, along with pressure ulcer care issues. The facility has faced recurring problems with resident assessments and care planning across multiple surveys, plus ongoing fire safety deficiencies including smoke barriers and alarm systems. While all violations show correction dates, the pattern of repeat issues in core care areas suggests potential quality concerns worth investigating during a visit.

Mar 14, 2025Routine
4
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Dec 14, 2023Complaint
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 14, 2023Routine
2
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jun 5, 2022Routine
9
0343Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Reliable Health & Rehab at Lakewood

Organization Type

for profit

Chain Affiliation

Chain Name

Reliable Health Care Management

Chain Size

7 facilities nationwide

Chain avg rating: 3.2/5 · Rank 4 of 5

Ownership & Management

Owners

Employee Stock Ownership Plan of Select Health Care INC Trust

Owner · Organization

Select Healthcare INC

Owner · Organization

Key personnel

Morris, AndrewW-2 Managing EmployeeMorris, AndrewOfficer / DirectorSelect Healthcare INCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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