Crescent Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 221 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (68%)
Bottom 25% in FL · Below recommended RN staffing · $26,534 in fines
What this means for your family
This facility's therapy department is highly regarded and often cited as a reason for successful recoveries. However, families should be aware of persistent reports regarding slow response times for call lights and inconsistent hygiene standards. We recommend conducting a tour during a weekend or evening shift to observe staffing levels firsthand.
Google Reviews
Google Reviews
221 reviews on Google“Crescent Health and Rehabilitation Center receives polarized feedback, with many families praising the dedicated therapy team and individual staff members for their compassionate care. However, significant concerns persist regarding understaffing, slow response times for call lights, and inconsistent cleanliness, with some reviewers reporting neglectful care and poor communication during transitions.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and dedicated physical therapy team
- Compassionate and attentive individual nursing staff
- Welcoming and professional administrative leadership
- Clean and well-maintained facility environment
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Poor hygiene and lack of regular bathing for residents (mentioned by 6 reviewers)
- Inconsistent or poor quality of food (mentioned by 5 reviewers)
- Communication gaps regarding medication and discharge planning (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administrative team is very active in responding to feedback online; how do you use that resident and family input to improve daily operations?
- 2Given that physical therapy is a standout strength here, how do you integrate those therapy goals into the resident's daily routine and care plan?
- 3With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call lights?
- 4Could you walk me through your current process for ensuring consistent hygiene and bathing schedules for residents, and how is this tracked to ensure no one is missed?
- 5I understand that nutrition is a key part of health; what steps are you taking to improve the quality and variety of the meal service to better meet resident preferences?
- 6How do you keep families updated regarding changes in medication or updates to discharge planning so that we feel fully informed throughout the process?
Personalized based on this facility's data
Key Review Excerpts
“My mom received excellent care at the Crescent Center during a recent rehab visit in August/September. It was a very comfortable and smooth visit. I want to thank them all, especially Javier Orta.”
“The facility is moving in the right direction. New management and ownership have improved the facility tremendously within the last two months. Staff is wonderful to work with.”
“My 68 yr old sister in law has experienced tremendous improvement on several levels in the 7 weeks she has been a resident at Crescent! When she arrived, she had not been out of bed in 22 months, she also had a tunneling bed sore. Her bed sore is now in the healing stages.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 34 deficiencies across six surveys, including seven complaint-triggered violations where families reported problems. Recurring issues involve medication management, safety hazards, and facility cleanliness/environment. While the facility corrects identified problems, the persistent complaints and repeated violations in similar areas, including a recent January 2025 complaint about living conditions, suggest ongoing quality concerns families should investigate thoroughly before choosing this facility.
Jan 16, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 12, 2024Routine14
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Feb 22, 2024Complaint4
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 26, 2023Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 17, 2022Routine5
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 29, 2021Routine8
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Federal Penalties
Fine
Sep 12, 2024
$26,534
Ownership & Operations
Who Operates This Facility
Crescent Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Ownership & Management
Owners
Crescent Rehab Holdings LLC
Owner · Organization
Bp Crescent Trust
Owner (parent company) · Organization
Lf Crescent Trust
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
221 reviews from families & visitors
Official Website
Visit crescentrehabilitation.com
Medicare data downloads
Original nursing home datasets
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