Creekside Terrace Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
This facility is a strong choice for short-term rehabilitation due to its excellent physical therapy team and engaging activities. However, families must be extremely vigilant regarding clinical care, as there are documented patterns of unresponsive call lights and serious medication errors. We recommend frequent, unannounced visits to ensure your loved one's medical needs are being met promptly.
Google Reviews
Google Reviews
63 reviews analyzed“Creekside Terrace Rehabilitation receives high praise for its physical therapy team and the kindness of its nursing staff during post-surgery recovery. However, there are serious, recurring allegations of medical neglect, including failure to respond to call lights, medication errors, and inadequate monitoring of critical health changes. Families should be extremely cautious regarding the facility's ability to provide consistent, around-the-clock clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Kind and professional nursing staff
- Clean and well-maintained facility
- Engaging activities and social programs
Concerns
- Failure to respond to call lights and patient needs (mentioned by 4 reviewers)
- Medical neglect and failure to monitor vital health changes (mentioned by 3 reviewers)
- Inaccurate or unexpected billing practices (mentioned by 3 reviewers)
- Medication errors and overdosing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for positive reviews, often using identical phrasing regardless of the specific details provided. However, they provide more personalized and professional responses to negative reviews, including direct contact information and mentions of internal investigations.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; could you tell us more about how those are integrated into a resident's daily routine?
- 2How does the nursing team ensure that call lights are answered promptly and that every resident's immediate needs are met throughout the shift?
- 3What specific protocols do you have in place to ensure medication is administered accurately and that vital health changes are monitored closely?
- 4Could you describe the variety of social programs and activities available to help residents stay engaged with one another?
- 5What is the process for communicating important medical updates or changes in care status to family members?
- 6How does the facility manage dining services to ensure residents receive nutritious and appealing meals?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team gave my mom the confidence and strength during her therapy sessions in which we used that to get her into an inpatient therapy where she would have to endure 3 hours of therapy.”
“The Alissa Howell review: The Activities Director gets 5 stars! She knows the residents well and provides engaging activities, e.g., games, clubs (with t-shirts lol), birthday and holiday celebrations, music, and singing, all day long”
“My grandfather was neglected here at this facility. While visiting with him, he stated that no one was listening and no one would come when he called for assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to multiple deficiencies at this facility, including recent issues with resident assessments and care planning that have recurred twice in late 2024 and early 2025. The facility has faced problems across fire safety systems, medication management, and resident care quality, though all violations show correction dates indicating the facility has addressed identified issues.
Mar 26, 2026Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 12, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Jan 9, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Dec 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
South Limestone Hospital District
for profit
CRESTVIEW MANOR NURSING AND REHABILITATION CENTER LLC
WENDY L BELL
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.8/5 · Rank 6 of 26
Ownership & Management
Owners
South Limestone Hospital District
Owner · Organization
Forman, Murray
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit creeksideterracerehab.com
Medicare data downloads
Original nursing home datasets
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