The Mercy House a
Families consistently rate this highly — reviewers highlight compassionate and family-oriented staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high level of emotional connection and personalized care, particularly for those needing memory care. The staff's reputation for treating residents like family is the facility's greatest asset. Since there are no major documented concerns, your primary focus should be ensuring the specific level of assistance meets your loved one's daily needs.
Google Reviews
Google Reviews
31 reviews analyzed“Families considering THE MERCERY HOUSE A can expect a warm, home-like environment where staff members are frequently praised for treating residents like family. Reviewers consistently highlight the compassionate care in the memory care wing and the cleanliness of the facility, though there are no significant documented complaints in the provided reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and family-oriented staff
- Clean and well-maintained environment
- Engaging activities and programs
- Warm, home-like atmosphere
Concerns
- All 31 reviews are 5-star ratings, which is statistically unusual and may indicate selective review management or limited sample bias
- Several reviews appear to be from community members or volunteers rather than actual families with residents, potentially inflating scores
- No mention of how facility handles challenging behaviors or medical emergencies
- Limited information about staffing ratios or availability during nights/weekends
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Since the community is so small and intimate, how do you ensure each resident gets personalized attention during the day?
- 2We've heard wonderful things about the warm, home-like atmosphere here; how do you involve families in the daily life of the residents?
- 3Could you tell us more about the specific types of engaging activities or programs you have planned for the memory care residents?
- 4How does the staff approach care during more challenging moments or if a resident experiences a sudden change in behavior?
- 5What is the protocol for handling medical emergencies or urgent health needs during the overnight hours or on weekends?
- 6With such a high level of care, how do you manage staffing levels during the late evening and early morning shifts?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law thought she owned Mercy House and she was treated like she did❤️”
“My sweet 91 year old grandmother has lived there for the last year and a half but recently passed away. It was an adjustment at first for her but she fit in and learned to love her "new" home. They took GREAT care of her until her last breath.”
“I found every staff member to be especially caring for my aunt during her time at Mercy House in Temple. They encouraged her to participate in crafts; helped her eat when she could feed herself no longer, and kept her clean and refreshed.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in August 2024 identified issues regarding staff background checks and resident service planning. A previous inspection in 2019 noted a deficiency regarding the facility's sprinkler system requirements.
Aug 9, 2024Routine
Health Code (3 violations)
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to search the NAR and EMR annually.
The facility failed to search the employee misconduct registry and nurse aide registry before hiring to determine if the individual is unemployable.
Jul 10, 2019Routine
Life Safety Code (1 violations)
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, 13R, or meet the requirements of Chapter 33.
Ownership & Operations
Who Operates This Facility
Darsea I, LLC
for profit
PRESTON SEAGRAVES
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit mercy.house
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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