Stoney Brook of Belton

Strengths

• Staff genuinely care about residents with many mentioned by name (Kay Hirrill, Sandy Carlson, Heather, Sam, Melanie) and provide respectful, kind treatment
• Beautiful, well-maintained facility that families consistently describe as welcoming and attractive
• Strong memory care program with families reporting feeling confident their loved ones were safe and well-cared for
• Management goes above and beyond during move-in process to make families and residents comfortable
• Long-term resident satisfaction with some families having loved ones there for multiple years
• Good family communication with staff calling when problems arise and keeping families informed

Concerns

• Significant food quality issues with meat described as 'tough you can't cut or chew it' and vegetables tasteless or improperly cooked
• Serious medication management problems including inaccurate logs, over/under medicating, and medication changes without family notification
• Inadequate staffing supervision with 45-minute response times to call buttons and staff spending time in break rooms
• Safety concerns including unexplained bruises, multiple falls without incident reports, and poor hallway monitoring
• Limited and repetitive activities described as 'lame, boring' with minimal stimulation for active residents
• Inconsistent medical care with slow response to infections and poor physician services
• Some staff described as bullying residents and not properly trained for dementia care

How They Respond to Reviews

This facility responds to some reviews.

Questions for Your Tour

• 1We've heard such wonderful things about the kindness of your staff, specifically people like Kay and Sandy; how do you foster that culture of personalized care here?
• 2Since we are looking for a vibrant environment, could you tell us more about the variety of daily activities and how you keep residents engaged and stimulated?
• 3How does the management team support families during the initial move-in process to ensure a smooth transition for our loved one?
• 4What specific protocols do you have in place to ensure medication changes are communicated to families immediately and accurately logged?
• 5Could you describe your process for monitoring resident safety in the hallways and how you ensure call buttons are responded to promptly?
• 6We want to make sure they enjoy their meals; could you tell us about your current dining menu and how you ensure food quality and texture are appropriate for resident needs?

Personalized based on this facility's data