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Nursing Home

Covenant Woods Nursing Home

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

7090 Covenant Woods Drive, Mechanicsville, VA 2311162 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 36 Google reviews

5
4
3
2
1
Covenant Woods Nursing Home Nursing Home in Mechanicsville, VA — Street View
Street View

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What this means for your family

Covenant Woods offers an excellent lifestyle for independent living, with high-quality dining and amenities. However, families considering the assisted living or memory care units should exercise extreme caution and conduct unannounced visits to observe staffing ratios and resident engagement, as multiple reports suggest significant lapses in clinical care.

Google Reviews

Google Reviews

36 reviews on Google
Covenant Woods receives high praise for its independent living cottages, beautiful campus, and high-quality dining program. However, multiple families report significant concerns regarding the quality of care in the assisted living and memory care units, specifically citing high staff turnover, inadequate supervision, and failure to follow medical plans.

Quality Themes

Tap a score for details
Food9.0Staff5.0Clean8.0Activities8.0Meds2.0Memory2.0Comms3.0Value4.0

Strengths

  • High-quality, restaurant-style dining
  • Beautiful, well-maintained campus and grounds
  • Responsive maintenance for independent living
  • Active social and activity programming

Concerns

  • Inadequate care and supervision in memory care/assisted living (mentioned by 4 reviewers)
  • High staff turnover and inconsistent staffing levels (mentioned by 3 reviewers)
  • Failure to follow medical plans or medication schedules (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(2)'22(1)'24(14)'25(3)

Distribution · 40 analyzed

5
23
4
1
3
1
2
4
1
11

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the beautiful campus and restaurant-style dining, how do you ensure that residents in memory care receive the same level of engagement and supervision as those in independent living?
  • 2I noticed some concerns regarding staffing consistency; could you explain your current strategy for maintaining stable staffing levels and how that impacts daily care?
  • 3With the current CMS staffing rating, what specific protocols do you have in place to ensure that medication management and medical care plans are followed accurately for every resident?
  • 4How does your leadership team approach communication with families, especially when there are changes in a resident's health or care plan?
  • 5I see that you occasionally respond to feedback online; how do you use that family input to improve daily operations and resident experiences?
  • 6What does a typical day look like for a resident in your memory care wing, and how do you tailor your activity programming to meet their specific needs?

Personalized based on this facility's data


Key Review Excerpts

Every step of her journey was handled professionally and with care. The staff were always so helpful, caring, and compassionate.

Memory care family member · 2024★★★★★

Covenant Woods is good until you go to assisted living or memory care. They do not follow the medical plan. They do not walk the residents. Residents fall all the time while the CNAs sit in the main room on insta or tik tok.

Family member · 2024★★★☆☆

Memory care is a joke. The quality and quantity of care is sub standard. The staff is in constant turnover and memory patients need stability.

Family member · 2022☆☆☆☆
Source: 36 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility41.5%
Worse than Avg
Here
41.5%
US
15.3%
VA
16.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
14.4%
VA
15.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.4%
VA
22.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
VA
20.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.5%
VA
14.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
79.8%
VA
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.5%
Worse than Avg
Here
69.5%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (14.5)
2 complaint-triggered

Covenant Woods has recurring issues with care planning and respiratory care appearing across multiple surveys, with families filing complaints about nursing care quality and incontinence management in 2024. The facility shows a pattern of deficiencies spanning fire safety, medication management, and resident care from 2021 through 2024, though all violations have been corrected according to federal records.

Mar 13, 2024Routine
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

Mar 13, 2024Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 21, 2022Routine
2
0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Feb 25, 2021Routine
15
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Covenant Woods Nursing Home

Organization Type

nonprofit

Ownership & Management

Key personnel

Adams, RichardOfficer / DirectorArmor, BrandonOfficer / DirectorBall, MelissaOfficer / DirectorBeaulieu, KelseyOfficer / DirectorBowers, RogerOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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