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Nursing HomeMedicaid

Country Health

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2304 C R 3000 N, Gifford, IL 6184789 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 12 Google reviews

5
4
3
2
1

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What this means for your family

Country Health is highly regarded for its clean environment and proactive medical oversight, making it a strong candidate for families prioritizing attentive care. While the facility has received excellent feedback, families should always schedule a tour to observe staff-to-resident interactions firsthand during different times of the day.

Google Reviews

Google Reviews

12 reviews on Google
Country Health receives high praise for its compassionate, dignified care and clean, well-maintained environment. Families specifically highlight the staff's ability to communicate effectively and provide thorough medical attention, often noting that the facility feels more attentive than local hospital alternatives.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0ActivitiesN/AMeds10.0MemoryN/AComms10.0ValueN/A

Strengths

  • Compassionate and dignified patient care
  • Clean and well-maintained facility
  • Proactive and thorough medical attention
  • Excellent communication with families

Rating Trends

Tap a year to see what changed

234'14(1)'17(2)'19(2)'22(1)'24(1)

Distribution · 13 analyzed

5
9
4
1
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing levels in your quality reports, how do you ensure consistent, personalized attention for each of your 89 residents throughout the day?
  • 2I noticed there have been some recent state-level findings; could you walk me through the specific steps the facility is taking to address those areas and improve your overall quality ratings?
  • 3Your families often praise the compassionate care provided here—how do you foster that culture of dignity among your staff during busy shifts?
  • 4What specific protocols are in place to handle medical emergencies or sudden changes in a resident's health status, especially during overnight hours?
  • 5Since your facility is well-regarded for being clean and well-maintained, what is your team's approach to ensuring that environment remains consistent for residents?
  • 6What does a typical daily activity schedule look like for residents who want to stay socially engaged and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

They take extra effort to get to know the patient so they can determine what is normal and what is not. I have the opposite opinion of Carle Hospital. When my father was in the hospital, Country health reviewed his hospital records and saw things the hospital staff was missing.

Long-term resident's family · 2019★★★★★

From the beginning of his stay until his last breath he was treated with dignity. We his family was welcomed and made to feel at home.

Long-term resident's family · 2023★★★★★

Best Rehab place for the elderly. Everyone looks friendly and the elderly look happy unlike other places around town.

Visitor · 2016★★★★★
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
54%
Lower is better (< 30% = good)
RN Turnover
69%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
12.1%
IL
52.5%
Champaign
33.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.2%
Worse than Avg
Here
27.2%
US
14.4%
IL
14.2%
Champaign
7.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility29.4%
Worse than Avg
Here
29.4%
US
15.3%
IL
15.9%
Champaign
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.6%
Worse than Avg
Here
31.6%
US
19.4%
IL
21.1%
Champaign
17.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
IL
18.3%
Champaign
21.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.4%
IL
21.8%
Champaign
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.2%
Worse than Avg
Here
54.2%
US
79.7%
IL
63.1%
Champaign
84.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
IL
69.0%
Champaign
75.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
IL
2.4%
Champaign
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
3penalties
Above state avg (12.0)
14 complaint-triggered
$73,353 in fines

Families have repeatedly filed complaints triggering 14 deficiencies, indicating ongoing concerns about safety, medication management, and abuse prevention. The facility shows recurring problems with accident hazards and supervision (cited 6 times across multiple years), medication errors, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the persistent pattern of safety issues and complaint-driven citations suggests families should carefully evaluate this facility's ability to maintain consistent quality care standards.

Dec 13, 2025Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Oct 21, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 24, 2025Routine
13
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 29, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Apr 21, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 11, 2024Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Oct 23, 2024

$73,353

Payment Denial

Oct 23, 2024

42-day denial

Payment Denial

Sep 13, 2023

15-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Country Health

Organization Type

nonprofit

Chain Affiliation

Chain Name

Heritage Operations Group

Chain Size

9 facilities nationwide

Chain avg rating: 2.1/5 · Rank 4 of 8

Ownership & Management

Owners

Country Health, INC.

Owner · Organization

Key personnel

Dorsey, JamieOfficer / DirectorFlessner, MaryOfficer / DirectorHarris, JackieOfficer / DirectorHethke, CeliaOfficer / DirectorMcdowell, CatherineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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