Accolade Hc of Paxton on Pells
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 11.0)
- High staff turnover (51%)
Bottom 25% in IL · Critically understaffed (RN) · Above average staffing · Worst in ACCOLADE HEALTHCARE chain · $111,570 in fines
What this means for your family
This facility is frequently praised for its cleanliness and professional nursing staff, making it a strong contender for those prioritizing a well-kept environment. However, families should be vigilant regarding communication; we recommend establishing a clear point of contact and visiting during off-hours to ensure the level of care meets your expectations.
Google Reviews
Google Reviews
66 reviews on Google“Accolade Healthcare of Paxton on Pells receives highly polarized feedback, with many families praising the facility's cleanliness, aesthetic environment, and dedicated nursing staff. However, a significant number of reviewers report serious concerns regarding inconsistent communication, poor bedside manner from specific staff members, and issues with missing personal belongings. Families should be aware that while many have had positive experiences, there are recurring reports of neglect and administrative unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and attentive nursing staff
- Effective rehab-to-home program
- Welcoming and bright environment
Concerns
- Poor communication and responsiveness from staff (mentioned by 6 reviewers)
- Missing or stolen personal belongings (mentioned by 2 reviewers)
- Inadequate care or neglect of residents (mentioned by 5 reviewers)
- Poor quality or inedible food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve daily communication between your staff and residents' loved ones?
- 2Given the recent focus on medication management in your internal reviews, what specific protocols do you have in place to ensure accuracy and safety for residents?
- 3With the current staffing levels, how does your team ensure that residents receive timely assistance when they press their call lights or need help with daily tasks?
- 4I’ve read some concerns regarding the dining experience; could you walk me through the current meal service and how you ensure residents are receiving nutritious, appetizing food?
- 5What security measures do you have in place to help residents keep track of their personal belongings and ensure their items remain safe in their rooms?
- 6How does your nursing team coordinate with families during medical emergencies or sudden changes in a resident's health status?
Personalized based on this facility's data
Key Review Excerpts
“The facility is always very clean with no odors. The staff are all very friendly and knowledgeable and make sure every person is treated with dignity and respect.”
“Some RN’s & Male nurses at this facility have no compassion. They lack communication skills, bedside manners & Carry an attitude as if they are better than everyone else.”
“My father in law was here for a little over a month. We have never met such caring and considerate staff! We had lots of family in and out and they learned our names and tolerated our many requests and questions with a smile.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families repeatedly filing complaints about safety hazards and protection from abuse. Across 81 deficiencies, the most frequent issues involve accident prevention and safety hazards, followed by abuse protection and medication management problems. While the facility has corrected past violations, safety and abuse concerns persist throughout the inspection record, including recent complaints in 2024 and 2025, suggesting ongoing challenges in these critical care areas.
Nov 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 26, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Sep 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Jan 16, 2025Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper storage of liquid oxygen.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Jan 16, 2025Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Aug 27, 2025
$41,990
Fine
Jan 16, 2025
$35,669
Fine
Oct 10, 2024
$20,865
Fine
Jul 1, 2024
$14,050
Fine
Mar 10, 2024
$23,751
Fine
Mar 10, 2024
$12,048
Fine
Oct 24, 2023
$5,187
Ownership & Operations
Who Operates This Facility
Accolade Hc of Paxton on Pells
for profit
Chain Affiliation
Accolade Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Freedman, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit accoladehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.