Accolade Paxton Senior Living
Strong Medicare quality ratings; families often praise attentive and compassionate nursing staff. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and active social calendar, making it a strong choice for short-term recovery. However, families should be aware of reports regarding inconsistent response times and staffing levels; we recommend asking management about their current staffing ratios and how they handle call-light response times during peak hours.
Google Reviews
Google Reviews
76 reviews on Google“Accolade Paxton Senior Living is widely praised by families for its dedicated nursing staff, effective rehabilitation programs, and vibrant activity schedule. While the vast majority of reviews are highly positive, a small number of families have raised serious concerns regarding staffing shortages, slow call-light response times, and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy programs
- Engaging and frequent resident activities
- Strong communication with out-of-town families
Concerns
- Slow response times to call lights (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 80 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what systems do you have in place to ensure that call lights are answered promptly and residents' needs are met quickly?
- 3We’ve heard great things about your physical and occupational therapy programs; could you walk us through how those are integrated into a resident's routine?
- 4Since you have such a strong reputation for keeping out-of-town families in the loop, what does your standard communication process look like when a medical change or emergency occurs?
- 5We understand that dining is a major part of community life; what steps are you taking to ensure that meals are served at the right temperature and meet the residents' quality expectations?
- 6Given the variety of activities mentioned by families, how do you tailor these programs to ensure residents with different mobility levels remain engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The staff were kind and also provided many opportunities for activities and socializing. They are the reason mom was able to return to her apartment in a senior community.”
“The entire staff went above and beyond to make him feel comfortable and cared for. Holly, Tammy, and Lane were amazing advocates for him, especially when challenges came up.”
“My mother had to wait sometimes up to 2 hours or longer for a response upon pressing her call button. At times she had no other choice than to...”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety and care quality concerns, with families filing three complaint-triggered deficiencies over the review period. The most persistent issues involve accident prevention and safety hazards, which appeared in all four surveys, along with problems in respiratory care, wound care, and resident rights. While all deficiencies were reportedly corrected, the pattern of repeated safety violations and multiple family complaints suggests ongoing challenges with maintaining consistent care standards.
Mar 7, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 17, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 21, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 14, 2023Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Accolade Paxton Senior Living
for profit
Chain Affiliation
Accolade Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 1 of 6 (Best)
Ownership & Management
Owners
Freedman, Moshe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit accoladehc.com
Medicare data downloads
Original nursing home datasets
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