Country Crest Assisted Living
Families consistently rate this highly — reviewers highlight warm and attentive staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, active, and highly social environment with a very caring frontline staff. However, you should specifically inquire about the facility's policies regarding move-out timelines and billing to ensure they offer the flexibility and compassion your family might need during difficult transitions.
Google Reviews
Google Reviews
44 reviews on Google“Families considering Country Crest will find a community highly praised for its warm, welcoming staff and exceptionally clean, beautiful facilities. While the majority of reviews highlight a compassionate environment and engaging activities, there is a specific, serious concern regarding the management's handling of move-out logistics and billing during bereavement.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive staff
- Clean and well-maintained facilities
- Engaging resident activities
- Compassionate admissions process
Concerns
- Unfeeling management regarding move-out procedures during bereavement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews, often using identical phrasing for different reviewers. While they do use the reviewer's name, the core of the message rarely addresses the specific details mentioned in the review text.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; how do you ensure the common areas stay inviting for residents?
- 2The staff here seems so warm and attentive in many of your community stories; how do you support your team in maintaining that level of compassion?
- 3We noticed how responsive the management is to community feedback; how does that communication loop work between the owners and the residents?
- 4What are some of the most engaging activities or social events currently happening that help residents stay connected with each other?
- 5In the event of a medical emergency or a change in health needs, what is the specific protocol for getting care to a resident after hours?
- 6How does the administration support families and residents during difficult transitions, such as when a loved one passes away?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean, warm, and has a true sense of community. I want to give a special shoutout to Allie in admissions — she is absolutely wonderful!”
“I am so happy I was able to bring my grandma china cabinet to my apartment. I absolutely love the kitchen in my apartment. I LOVE the housekeeper, she help me set and decorate my apartment when I first moved in.”
“Their Activities staff does a wonderful job creating engaging games, crafts, and events that support their resident's lifestyles at all levels.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 21, 2026InspectionClean
FACILITY EVALUATION REPORT
Apr 21, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 12, 2026OtherClean
The facility underwent an unannounced case management visit concerning an incident report from January 19, 2026. The visit involved meeting with the Executive Director, and the analyst reviewed the care plan updates for Resident 1 (R1). No deficiencies were cited as a result of today's visit.
Dec 5, 2025OtherClean
The facility underwent an unannounced case management visit regarding an incident that occurred on 11/08/2025. The investigation confirmed no further incidents between the two involved residents. No deficiencies were cited as a result of today’s visit.
Nov 6, 2025OtherClean
This report details a complaint investigation conducted on behalf of the facility. The investigation reviewed allegations regarding staff training compliance and proper storage of resident files. All allegations cited were determined to be unsubstantiated based on the evidence reviewed during the visit.
Nov 6, 2025ComplaintClean
This report details a complaint investigation conducted on behalf of the facility. The investigation reviewed allegations regarding staff training compliance and proper storage of resident files. All allegations cited were determined to be unsubstantiated based on the evidence reviewed during the visit.
Nov 6, 2025OtherClean
This report details a complaint investigation conducted on behalf of the facility. The investigation reviewed allegations regarding staff training compliance and proper storage of resident files. All allegations cited were determined to be unsubstantiated based on the evidence reviewed during the visit.
Sep 30, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Pacifica Concordia Lp; Northstar Senior Living
DAVIS, IRENE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit countrycrestseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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