Feather River Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (26 vs median 13.0)
- High staff turnover (64%)
- High RN turnover (57%)
Bottom 25% in CA · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AJC HEALTHCARE chain · $59,794 in fines · Abuse citation
What this means for your family
The facility excels in providing a compassionate and respectful environment, particularly through its dedicated nursing and CNA teams. If you choose this facility, we recommend staying highly involved in the administrative side of care, specifically regarding discharge planning and appointment scheduling, to ensure nothing is overlooked.
Google Reviews
Google Reviews
19 reviews on Google“Families can expect a caring and respectful environment, with multiple reviewers praising the kindness and professionalism of the nursing and CNA staff. However, some family members have noted administrative lapses regarding discharge planning and transportation, as well as a need for more physical therapy resources.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful nursing staff
- Professional and knowledgeable technicians
- Effective communication regarding patient condition
- Friendly and attentive CNAs
Concerns
- Administrative issues with appointments and discharge coordination
- Need for more physical therapy staff and equipment
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've read some wonderful things about how compassionate and respectful the nursing staff and CNAs are here; how do you foster that culture of care among your team?
- 2With the recent inspections, what specific steps is the facility taking to address the noted deficiencies and improve overall care standards?
- 3How does the administration handle the coordination of medical appointments and the discharge process to ensure nothing falls through the cracks?
- 4We want to make sure our loved one stays active; what kind of daily activities or social engagement programs do you have available for residents?
- 5In the event of a medical emergency during the night or over the weekend, what is the protocol for ensuring immediate care is provided?
- 6We noticed some mentions of needing more physical therapy resources; what is the current availability of PT staff and equipment for the residents?
Personalized based on this facility's data
Key Review Excerpts
“You guys are really good and you're sweet you're kind you're respectful... However you guys are always calm cool and collective Thank you for caring for my Mom”
“The CNA's,are amazing!!! They also had a travel nurse that was amazing!! They took very good care of my Mom. A few things made me not give a five star. One they need more PT's and equipment.”
“Nice small sized nursing care facility. Staff is friendly and caring, and treat patients with respect. Handled the emergency transfer of my grandmother from Red Bluff with care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Feather River Care Center has a concerning pattern with 112 deficiencies across 30 surveys, including 47 triggered by family complaints. Recurring problems span care planning, resident rights violations, and abuse/neglect prevention, with issues persisting across multiple surveys. The frequent complaint-driven investigations suggest ongoing quality concerns that families have reported. While the facility corrects violations when cited, the persistent nature of problems in critical care areas warrants careful consideration.
Jan 29, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 28, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 13, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Have policies on smoking.
Nov 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Sep 9, 2025Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Aug 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jan 10, 2024
$59,794
Payment Denial
Jan 10, 2024
23-day denial
Ownership & Operations
Who Operates This Facility
Feather River Care Center
for profit
Chain Affiliation
Ajc Healthcare
14 facilities nationwide
Chain avg rating: 2.2/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Swc CA Opco 2 LLC
Owner · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit feathercarecenter.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
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