Corona Residential Care Center LLC

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation conducted on March 6, 2026, regarding allegations of unsecured medications, staff yelling at residents, and unclean facility conditions. The investigation findings determined that the allegations were unsubstantiated, as the evidence did not meet the preponderance standard for violation.

This report details a complaint investigation conducted on March 6, 2026, regarding allegations of unsecured medications, staff yelling at residents, and unclean facility conditions. The investigation findings determined that the allegations were unsubstantiated, as the evidence did not meet the preponderance standard for violation.

The inspection was an unannounced Required Annual Inspection. The facility was generally compliant, with pathways clear, required furnishings present, and necessary safety equipment functional. However, one Type B deficiency was cited regarding the improper labeling of centrally stored medications by facility staff.

This report details an investigation into a complaint regarding inadequate care and supervision. The investigation found that the allegation was unsubstantiated based on staff and resident interviews. No deficiencies were cited per Title 22, Division 6, of the California Code of Regulations.

The case management visit identified significant deficiencies related to resident safety and staff response protocols. Specifically, the facility failed to ensure immediate medical attention for a resident following a fall, constituting a Type A violation. Additionally, the facility was cited for not maintaining sufficient and competent personnel as required by CCR 87411(a).

The case management visit identified significant deficiencies related to resident safety and staff response protocols. Specifically, the facility failed to ensure immediate medical attention for a resident following a fall, constituting a Type A violation. Additionally, the facility was cited for not maintaining sufficient and competent personnel as required by CCR 87411(a).

The investigation substantiated the allegation that staff did not ensure the resident received necessary medical and dental services. The primary deficiency cited relates to the lack of a formal plan to encourage and assist with routine dental care for the resident. The facility must address this by developing and implementing a comprehensive Plan of Correction.