Corona Regional Medical Center D/p Snf
Strong Medicare quality ratings; families often praise attentive staff members in specific units. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
This facility presents significant risks regarding staff conduct and the quality of mental health support. While some families have had positive long-term experiences, the prevalence of reports regarding verbal abuse and intimidation is a major red flag. If you choose this facility, you should closely monitor all interactions between staff and your loved one and verify the specific therapy protocols in place.
Google Reviews
Google Reviews
23 reviews on Google“Families should exercise extreme caution, as many reviewers report severe issues with staff professionalism, including allegations of verbal abuse, disrespect, and dismissive behavior. While some individuals praise specific nurses or the effectiveness of certain therapies, there is a recurring pattern of reports regarding poor mental health support and intimidating environments.”
Quality Themes
Tap a score for detailsStrengths
- Attentive staff members in specific units
- Effective therapy for certain patients
- Compliance with dietary restrictions
Concerns
- Staff verbal abuse and disrespectful treatment (mentioned by 6 reviewers)
- Inadequate mental health/psychiatric therapy (mentioned by 2 reviewers)
- Unprofessional or intimidating behavior by nursing staff (mentioned by 3 reviewers)
- Restrictive visiting hours and policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how well the dietary team manages specific nutritional needs; could you tell us more about how meals are customized for residents?
- 2Since we want to ensure a positive environment, what steps are taken to maintain a respectful and professional culture among the nursing and care staff?
- 3How do you ensure consistent and clear communication between the nursing staff and family members regarding daily care updates?
- 4Could you describe the variety of social activities and events available to keep residents engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with the hospital?
- 6We'd love to know more about the availability of mental health support or specialized therapy services for residents who might need extra emotional care.
Personalized based on this facility's data
Key Review Excerpts
“The therapy was awful, and so very surface level. My therapy in the child's psych ward both times was more serious and effective than the paper sheets they gave us.”
“The two head charge nurses refused to let me file a complaint. Claimed I was overreacting to my father's condition (turns out he was having heart failure) and had another male nurse standing in the back of the room intimidating me.”
“All of the terrible reviews you read about this place are true. Staff is verbally abusive, enjoys antagonizing and making fun of patients, and overall treating those with mental illness as less than human beings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
4
measures
7
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents who were physically restrained
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with repeated fire safety violations and families have filed complaints leading to deficiency citations. The most recurring issues involve fire safety systems (sprinklers, alarms, emergency lighting), emergency preparedness, and food service operations. Many deficiencies persist across multiple surveys from 2022-2025, including problems with backup power systems and fire drills, suggesting ongoing compliance challenges. Complaints triggered investigations that found issues with pressure ulcer care, resident rights, and failure to report suspected abuse, though all deficiencies show correction dates from the provider.
Mar 12, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 2, 2026Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 23, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Apr 2, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 15, 2024Routine25
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 7, 2024Complaint2
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Corona Regional Medical Center D/p Snf
for profit
Ownership & Management
Owners
Universal Health Services INC
Owner · Organization
Miller, Alan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit coronaregional.com
Medicare data downloads
Original nursing home datasets
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