Continuing Healthcare at Adams Lane
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (11 vs median 8.0)
Bottom 25% in OH · Critically understaffed (RN) · $42,278 in fines · Abuse citation
What this means for your family
While some families report a positive, clean environment, there is a consistent pattern of complaints regarding slow nursing response times and poor food quality. We strongly recommend visiting during off-hours to observe staff responsiveness and asking specifically about the facility's process for addressing resident hygiene and call-light requests.
Google Reviews
Google Reviews
19 reviews on Google“Continuing Healthcare at Adams Lane receives highly polarized feedback, with recurring complaints regarding poor food quality, slow response times from nursing staff, and inconsistent cleanliness. While some visitors report a clean environment and friendly interactions, others describe a lack of professionalism, poor communication, and neglectful care. Potential families should be aware that recent reviews are significantly split between high praise and severe criticism.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff members
- Clean, bright facility environment
- Responsive rehab therapy team
Concerns
- Poor food quality and presentation (mentioned by 4 reviewers)
- Slow response to call lights and resident needs (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a large capacity of 114 residents; what specific systems do you have in place to ensure call lights are answered promptly and that staff remain attentive to individual needs?
- 2We see that you are active in responding to feedback online; how do you use that resident and family input to improve the daily dining experience and food quality?
- 3Given the recent feedback regarding staff interactions, what kind of ongoing training or culture-building initiatives are currently in place to ensure residents always feel treated with warmth and professionalism?
- 4Since the rehab team is often highlighted as a strength here, how do you integrate their responsiveness into the broader daily care plan for residents?
- 5With the current CMS staffing ratings, could you walk us through how you manage shift handovers to ensure consistent communication and care quality for my loved one?
- 6What does a typical social or activity calendar look like for a resident here, and how do you encourage participation for those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“Nurses often take 20 minutes plus to come in and answer someone's call light. There were many times when residents were sitting around in the hall for no obvious reason.”
“The facility is consistently dirty and unsanitary, which is completely unacceptable for a place that is supposed to care for vulnerable residents.”
“The staff and rehab stall would normally be rated a 4 or 5. They are extremely good and caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning issues with families filing multiple complaints about abuse protection, resident dignity, financial management, and pain management, with the most serious being an abuse protection violation in July 2025. Recurring problems include infection control appearing across multiple years, medication management deficiencies, and environmental safety concerns. While all violations show correction dates, the pattern of complaint-driven investigations and repeated issues in core care areas like infection control and medication safety warrant careful consideration during any visit.
Jul 23, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Feb 19, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Sep 6, 2023Routine8
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Have an externally vented heating system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 12, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 30, 2023Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 23, 2025
$17,345
Fine
Sep 6, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Continuing Healthcare at Adams Lane
for profit
Chain Affiliation
Certus Healthcare
11 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 11
Ownership & Management
Owners
Chm Oh West Opco Holdco LLC
Owner · Organization
Ohio Care Skld LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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