Nursing HomeMedicaid Investigative

Continuing Healthcare at Cedar Hill

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1136 Adair Avenue, Zanesville, OH 43701|90 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

2.8/5

based on 19 Google reviews

(740) 454-6823 Directions Website

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4/ 10

moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (2/5 stars)
Low staffing rating (2/5 stars)
Above-median deficiencies (10 vs median 8.0)

Bottom 25% in OH · Below recommended RN staffing · $30,227 in fines

Source: Medicare data

What this means for your family

While some families report a clean and welcoming environment, there are recurring, serious concerns regarding staff responsiveness and hygiene. We strongly recommend that you visit the facility at different times of the day—especially during weekends or evenings—to observe the actual level of care and staff interaction for yourself.

Google Reviews

19 reviews on Google

“Continuing Healthcare at Cedar Hill receives highly polarized feedback, with some families praising the facility's cleanliness and staff engagement, while others report significant issues with hygiene, food quality, and slow response times. Critical concerns include reports of unsanitary conditions, rude staff behavior, and delays in attending to resident needs. Prospective families should conduct thorough, unannounced visits to observe the current environment and staffing levels firsthand.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility environment
Engaged and professional therapy staff
Proactive follow-up on missed calls
Welcoming and bright physical appearance

Concerns

Poor food quality and presentation (mentioned by 4 reviewers)
Slow response times to call lights (mentioned by 2 reviewers)
Unsanitary conditions and odors (mentioned by 3 reviewers)
Rude or unprofessional staff behavior (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 35 analyzed

How They Respond to Reviews

68%response rate

This facility responds to some reviews.

Questions for Your Tour

1The facility looks very bright and well-maintained; what specific steps does your housekeeping team take to ensure the rooms and common areas stay fresh and clean?
2I noticed the therapy staff is highly regarded here; how do the therapists work with the nursing team to coordinate a resident's daily care plan?
3Could you tell me more about the dining experience, specifically how the menus are planned and how you ensure meals are both nutritious and appetizing?
4How does the nursing staff manage call lights during busy shifts to ensure that residents receive timely assistance when they need it?
5What kind of daily activities or social events are available to keep residents engaged and connected with one another?
6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with physicians?

Personalized based on this facility's data

Key Review Excerpts

“The food here is extremely bad. On paper it sounds good but on presentation it is very bad.”

Rehab patient · 2017★★★☆☆

“The facility is consistently dirty and unsanitary, which is completely unacceptable for a place that is supposed to care for vulnerable residents.”

Long-term resident's family · 2025★☆☆☆☆

“I also called several times without leaving a message and they noticed these missed calls and followed up, unsolicited, just to ensure that all was well.”

Friend of resident · 2023★★★★☆

Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.64hrs

85%

Registered nurses for medical care

Total Nursing

3.26hrs

80%

All nurses + aides combined

Staff Turnover

43%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility1.8%

Better than Avg

Here

1.8%

15.3%

6.9%

Muskingum

3.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

14.4%

5.8%

Muskingum

5.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility21.3%

Mixed vs Avgs

Here

21.3%

12.1%

28.2%

Muskingum

10.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.6%

Muskingum

98.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility11.3%

Mixed vs Avgs

Here

11.3%

15.5%

9.4%

Muskingum

4.7%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility18.5%

Better than Avg

Here

18.5%

19.4%

21.6%

Muskingum

23.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.3%

Mixed vs Avgs

Here

92.3%

79.8%

75.6%

Muskingum

93.6%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility94.5%

Better than Avg

Here

94.5%

81.8%

78.4%

Muskingum

92.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.3%

Worse than Avg

Here

2.3%

1.6%

1.2%

Muskingum

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies

2penalties

Near state avg (10.1)

11 complaint-triggered

$30,227 in fines

Families have repeatedly filed complaints against this facility, triggering 11 deficiency investigations across multiple years. The facility shows persistent problems with safety oversight, care planning, and maintaining clean living conditions. While most issues are eventually corrected, recurring problems in the same areas—including accident prevention cited three times and resident assessment failures spanning 2021-2025—suggest systemic challenges requiring careful evaluation during any visit.

Dec 9, 2025Complaint1 finding

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Nov 26, 2025Complaint2 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 18, 2025Complaint1 finding

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jan 23, 2025Routine11 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0362Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Jan 23, 2025Complaint2 findings

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Jul 30, 2024Complaint1 finding

0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jul 30, 2024

$13,076

Fine

Jan 5, 2024

$17,151

Ownership & Operations

Who Operates This Facility

Owner / Operator

Continuing Healthcare at Cedar Hill

Organization Type

for profit

Chain Affiliation

Chain Name

Certus Healthcare

Chain Size

11 facilities nationwide

Chain avg rating: 2.1/5 · Rank 7 of 11

Ownership & Management

Owners

Chm Oh West Opco Holdco LLC

Owner · Organization

100%

Ohio Care Skld LLC

Owner (parent company) · Organization

50%

Key personnel

Dipasqua, JasonW-2 Managing EmployeeDipasqua, JasonOfficer / DirectorFishman, ShmuelOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(740) 454-6823

certushc.com

1136 Adair Avenue

Zanesville, OH 43701

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

19 reviews from families & visitors

Official Website

Visit certushc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Continuing Healthcare at Adams Lane

< 1 mi

Nursing Home · Zanesville, OH

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Continuing Healthcare at Willow Haven

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★4.3(44)Medicare 1/581 bedsMedicaid

Oaks at Bethesda the

1.5 mi

Nursing Home · Zanesville, OH

★4.8(60)Medicare 4/555 bedsMedicaid