Complete Care at Monmouth, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 115 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy department and clean, modern environment. However, families of residents with dementia or complex medical needs should exercise caution, as multiple reviewers reported issues with consistent care and responsiveness. We recommend asking specifically about the ratio of full-time staff versus per-diem workers during your tour.
Google Reviews
Google Reviews
115 reviews on Google“Complete Care at Monmouth receives polarized feedback, with many families praising the facility for its cleanliness, friendly reception, and effective physical therapy programs. However, significant concerns persist regarding inconsistent care, particularly for residents with dementia, as well as reports of understaffing and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean and well-maintained facility
- Welcoming and helpful front desk staff
- Attentive nursing staff for many residents
Concerns
- Inconsistent care and neglect for high-needs residents (mentioned by 5 reviewers)
- Understaffing and reliance on per-diem staff (mentioned by 3 reviewers)
- Poor communication from administration regarding care and finances (mentioned by 3 reviewers)
- Poor food quality and lack of dietary oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility looks; how does the team ensure this level of care is consistent across all resident rooms?
- 2I noticed many people praise the physical therapy team here; can you tell us more about how the therapists work with residents to maintain their mobility?
- 3How does the nursing team manage communication with families to ensure we are always updated on any changes in our loved one's care or medical needs?
- 4What specific steps are taken to ensure that residents with high-intensity medical needs or complex care requirements receive consistent, attentive attention?
- 5Could you tell us a bit about the dining experience, specifically how the dietary team manages meal quality and nutritional oversight?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“If physical therapy is needed, this place can’t be beat!!! Franz is not only well-versed in what is needed to recover, he is also very professional.”
“The facility is very clean and bright. All staff is very friendly, patient and happy to help it’s residents.”
“My great aunt is currently there. Yes the place is clean. Most of the staff I dealt with were rude. They're constantly yelling down the halls to each other.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 12 complaint reports triggering federal inspections, revealing recurring problems with care planning, safety hazards, and abuse prevention that persist across multiple surveys from 2021 to 2024. The facility shows repeated deficiencies in resident assessment and care planning, fire safety systems, and protecting residents from abuse and neglect, with similar issues appearing in both routine inspections and family-initiated complaints, suggesting ongoing operational challenges despite correction plans.
Apr 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 27, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 12, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Dec 12, 2024Routine14
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nov 16, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Egress Deficiencies
Have exits that are accessible at all times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 16, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Complete Care at Monmouth, LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 51 of 85
Ownership & Management
Owners
Monmouth Holdco LLC
Owner · Organization
Pc Gc Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit ccmonmouth.com
Medicare data downloads
Original nursing home datasets
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