Complete Care at Green Acres
Strong Medicare quality ratings; families often praise warm, attentive nursing and aide staff. Still worth an in-person visit.
based on 362 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and nursing staff, making it a strong candidate for post-acute recovery. However, families should be aware of consistent complaints regarding food quality and missing personal items; we recommend labeling all belongings clearly and monitoring meal satisfaction during your visits.
Google Reviews
Google Reviews
362 reviews on Google“Complete Care at Green Acres receives high praise for its attentive nursing staff, clean facility, and effective rehabilitation programs, with many families noting significant progress in their loved ones' recovery. However, there are recurring, serious complaints regarding the quality of food and occasional reports of missing personal belongings or neglectful care, which families should investigate closely.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Clean, well-maintained facility
- Effective, encouraging rehabilitation therapy
- Accessible and responsive administration
Concerns
- Poor quality and variety of food (mentioned by 9 reviewers)
- Missing personal belongings or clothing (mentioned by 5 reviewers)
- Understaffing or slow response times (mentioned by 4 reviewers)
- Inattentive care or neglect (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 225 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they press their call buttons?
- 3We understand that dining is a major part of quality of life; what steps are you taking to improve the variety and nutritional quality of the meals served?
- 4To help us feel more at ease regarding personal items, what systems do you have in place to track and secure residents' clothing and belongings?
- 5Given the facility's strong reputation for rehabilitation, how do you integrate those therapy goals into the resident's daily routine and social activities?
- 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in health status or an emergency?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are wonderful. They are very helpful and extremely friendly. They sincerely care about all the patients and will answer your questions.”
“The PT staff is so awesome and encouraging. The nurses, even with so much to do, do their best to not only accommodate patients needs, but actively work to prioritize.”
“My 91 year old mother was admitted with me by her side... Once she was assessed by nursing we were left alone with no direction of what to do next.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Green Acres shows concerning patterns with families filing complaints that triggered deficiencies related to abuse reporting and food safety. The facility has recurring issues with fire safety systems, infection control, and care planning across multiple surveys from 2021-2025. While all deficiencies show correction dates, the persistence of infection control violations and safety system problems suggests ongoing operational challenges that warrant careful consideration during visits.
Jul 31, 2025Routine3
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 9, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 8, 2024Routine7
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Feb 8, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 10, 2021Routine6
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Complete Care at Green Acres
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 85 (Best)
Ownership & Management
Owners
Eef Capital LLC
Owner · Organization
Green Acres Org LLC
Owner · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
362 reviews from families & visitors
Official Website
Visit ccatgreenacres.com
Medicare data downloads
Original nursing home datasets
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