Compass Healthcare and Rehab Hawfields, INC.
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews
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What this means for your family
This facility has a strong reputation for its rehab therapy team and clean environment, which may benefit those seeking short-term recovery. However, families should be vigilant regarding administrative coordination; ensure you have a clear plan for medical appointments and transportation, as some families have reported failures in these areas.
Google Reviews
Google Reviews
18 reviews on Google“Compass Healthcare and Rehab Hawfields receives polarized feedback, with recent reviews highlighting both exceptional clinical care and significant failures in basic administrative tasks. While some families praise the professional rehab team and clean environment, others report serious concerns regarding staff indifference and missed medical appointments. Prospective families should weigh the positive experiences of those in rehab against reports of inconsistent communication and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Professional and knowledgeable rehab therapy team
- Clean, bright, and cheerful facility environment
- Active engagement in daily resident activities
- Supportive and attentive nursing care for some residents
Concerns
- Staff indifference and lack of empathy (mentioned by 2 reviewers)
- Poor administrative follow-through regarding appointments and transportation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the facility has a 3-star staffing rating, what specific steps are you taking to ensure residents receive consistent, personalized attention throughout the day?
- 2I noticed some feedback regarding administrative coordination for appointments; could you walk me through your process for scheduling and ensuring reliable transportation for residents?
- 3How do you foster a culture of empathy and emotional support among your staff to ensure every resident feels truly heard and cared for?
- 4With a 4-star health inspection rating, what are the primary areas your team is currently focusing on to maintain and improve your safety and quality standards?
- 5I see that your team is active in daily resident engagement; what are some of the most popular activities currently being offered, and how do you encourage participation?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My husband was admitted to E hall for rehab... Dr. Marny, PT, OT, the med nurses, charge nurses, RNs, LPNs, NAs, administration, and front desk staff were excellent, caring, supportive, and knowledgeable.”
“As a retired RN with 50+ years of experience including surveying long term care centers I found that Compass exceeded my expectations both in nursing care and rehab.”
“No medical facility is perfect, but I have had positive experiences at Compass ever since my mom entered here a year ago. They have taken good care of her and have been great at communicating with me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 5 deficiencies, including concerning issues with protection from abuse and neglect, and respiratory care safety. The facility shows recurring problems with fire safety systems, emergency exits, and food handling across multiple surveys. While all deficiencies have correction dates, the pattern of repeated fire safety violations and recent complaint-triggered issues regarding resident protection warrant careful consideration during any visit.
Jan 23, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 10, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Oct 10, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 28, 2023Routine11
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 28, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 16, 2021Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Ownership & Operations
Who Operates This Facility
Compass Healthcare and Rehab Hawfields, INC.
for profit
Ownership & Management
Owners
Nunn, Todd
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit compasshcr.com
Medicare data downloads
Original nursing home datasets
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