Nursing HomeMedicaid

Peak Resources - Alamance, INC

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

215 College Street, Graham, NC 27253|142 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 76 Google reviews

(336) 228-8394 Directions Website

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What this means for your family

While the physical therapy department is frequently praised, the recurring reports of severe neglect, long wait times for basic needs, and medication errors are deeply concerning. If you choose this facility, we strongly recommend that a family member or advocate be present frequently to ensure basic care needs are met and to monitor communication with the nursing staff.

Google Reviews

76 reviews on Google

“Peak Resources - Alamance receives highly polarized feedback, with some families praising the physical therapy team and clean facility, while others report severe neglect and communication failures. Numerous reviewers describe significant issues with understaffing, leading to long wait times for assistance, poor hygiene, and medication errors. Families considering this facility should be aware of the stark contrast between the positive rehab experiences and the alarming reports of substandard nursing care.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean, well-maintained building
Some dedicated and caring individual staff members

Concerns

Severe understaffing and slow response times to call lights (mentioned by 12 reviewers)
Poor communication with families regarding medical care and discharge (mentioned by 6 reviewers)
Neglect regarding basic hygiene and toileting assistance (mentioned by 7 reviewers)
Poor quality and unappetizing food (mentioned by 5 reviewers)
Medication management errors (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 77 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, what specific protocols are in place to ensure that resident call lights are answered in a timely manner?
2Can you walk me through the process for how families are updated on changes in medical status or medication adjustments to ensure consistent communication?
3What steps are being taken to improve the dining experience and ensure that meals are both nutritious and appetizing for residents?
4How does the facility ensure that residents receive consistent support with daily hygiene and toileting needs throughout all shifts?
5Since the facility is highly regarded for its physical and occupational therapy, how are these services integrated into the daily routine to help residents maintain their independence?
6What oversight measures are currently in place to ensure accuracy and safety in the medication management process for all residents?

Personalized based on this facility's data

Key Review Excerpts

“The facility was clean and the staff very nice. Good security at check-in. I would recommend Peak.”

Rehab patient's family · 2022★★☆☆☆

“My grandmother who is a fall risk would leave her light on at least an hour before receiving help most of the time. She would never get her medicine on time and the nurses never came to check on her at any point.”

Long-term resident's family · 2024★★☆☆☆

“The OT and PT care was adequate. However, the rest of the care was well below par. He would lie in bed for hours before anyone came to change his Depends, even after pushing the call button.”

Rehab patient's family · 2025★★☆☆☆

Source: 76 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.28hrs

38%

Registered nurses for medical care

Total Nursing

3.42hrs

83%

All nurses + aides combined

Staff Turnover

55%

Lower is better (< 30% = good)

RN Turnover

54%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility27.3%

Worse than Avg

Here

27.3%

15.4%

14.1%

Alamance

18.5%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.0%

Better than Avg

Here

98.0%

95.5%

94.1%

Alamance

85.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility9.6%

Better than Avg

Here

9.6%

19.4%

21.0%

Alamance

21.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility27.0%

Worse than Avg

Here

27.0%

15.3%

20.2%

Alamance

14.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility1.9%

Better than Avg

Here

1.9%

12.1%

5.4%

Alamance

2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.2%

Better than Avg

Here

99.2%

93.4%

91.7%

Alamance

93.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.3%

Better than Avg

Here

95.3%

79.7%

78.1%

Alamance

75.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.6%

Better than Avg

Here

98.6%

81.8%

80.1%

Alamance

86.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

1.5%

Alamance

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

1penalties

Near state avg (5.6)

5 complaint-triggered

$3,728 in fines

This facility shows concerning patterns with families filing complaints that led to multiple deficiencies, including repeated safety hazards and accident prevention issues found twice within eight months. The main problem areas involve resident safety and accident prevention, nursing staffing requirements, and facility maintenance including heating systems and medical gas storage. While the provider has correction dates for most issues, the recurring safety problems and multiple family complaints suggest ongoing care quality concerns that potential visitors should carefully consider.

Mar 5, 2026Routine2 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 5, 2026Complaint1 finding

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Oct 31, 2024Routine1 finding

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Apr 24, 2024Complaint2 findings

0689Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Sep 19, 2023Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 11, 2023Routine2 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Aug 11, 2023

$3,728

Ownership & Operations

Who Operates This Facility

Owner / Operator

Peak Resources - Alamance, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Peak Resources, INC.

Chain Size

9 facilities nationwide

Chain avg rating: 3.6/5 · Rank 2 of 9 (Best)

Ownership & Management

Key personnel

Hill, BrianOfficer / DirectorPeak Resources INCManagerHill, BrianManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(336) 228-8394

peakresourcesinc.com

215 College Street

Graham, NC 27253

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

76 reviews from families & visitors

Official Website

Visit peakresourcesinc.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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