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Limited public data on Indian River Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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Every family's needs are unique. We encourage you to visit Indian River Assisted Living in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Families should be aware of significant concerns regarding facility maintenance, including reports of outdated equipment and unpleasant odors. While some long-term residents benefit from a tight-knit, homey community, recent visitors have reported serious issues like bed bugs and unpleasant smells.
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Distribution · 8 analyzed
This facility rarely responds to reviews.
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Key Review Excerpts
“Our mom lived at Indian River Assisted Living for almost 15 years. She has lived in a lot of different homes around this area for the past 50 years and Indian River is, by far, the best place she’s ever been. Most of the residents have been living there for quite some time, so it gives a very “homey” feel.”
“I am disgusted with what I’ve witnessed. Let me start off by saying “this facility is completely outdated!!” From the beds, the windows, the cafeteria, and what I can only assume as the septic system (as it smells like sewage throughout the whole building.)”
Source: VA State Licensing Agency
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/29/2025 from 12:32 p.m. until 2:45 p.m. Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/27/2025 regarding allegations in the area(s) of: Staffing And Supervision, Buildings and Ground and Resident Care And Related Services. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed:0 Number of interviews conducted with residents:3 Number of interviews conducted with staff: 2 Observations by licensing inspector: An observation of the facility occurred during this onsite, resident interviews and record reviewed during onsite. Staff interviews and medication cart review occurred during onsite. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on record review and staff interview during the onsite visit, the facility did not ensure the individualized service plan shall be signed and dated by the licensee, administrator, or his designee, and by the resident or his legal representative. Evidence: 1. A review of the record for Resident #1, admission date 2/4/22, contained a ISP
Based on observation, and interview, the facility did not ensure Medications shall be administered not earlier than one hour before and not later than one hour after the facility's standard dosing schedule, except those drugs that are ordered for specific times, such as before, after, or with meals. EVIDENCE: 1. On 09/26/2025, during the medication cart audit for the North Hall cart, medications for Resident #1 were observed dispensed in a cup at 9:48am. According to the physician?s order, the medication administration time is 7:00 am. 2. Staff #2 was asked why medications were dispensed and still on the cart, Staff #2 states Resident #1 prefers to take her medication after breakfast. 3. During the exit on 9/26/25, Staff #3 was informed of the medications being on the cart by the licensing inspector, Staff #3 states she was unaware medications were dispensed but still on the cart.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/18/2025 from 12:16 p.m. until 3:45 p.m. and 09/26/2025 from 8:55 a.m. to 1:50 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/27/2025 regarding allegations in the area(s) of: Resident Care And Related Services, Resident Accommodations And Related Provisions, Buildings And Ground, Emergency Preparedness. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed:0 Number of interviews conducted with residents:4 Number of interviews conducted with staff: 2 Observations by licensing inspector: The following were reviewed: Resident Records, Resident Interviews and staff interviews occurred during this inspection. A tour of the of the facility and water temperature were checked. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 09/18/2025, from 12:16 p.m. until 3:45 p.m. and 09/29/2025 from 8:55 am until 1:08 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Complaints were received by VDSS Division of Licensing on 09/162025, 09/18/2025, 09/22/2025 regarding allegations in the area(s) of: Resident Care And Related Services, Buildings And Ground And Emergency Preparedness. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed:0 Number of interviews conducted with residents:1 Number of interviews conducted with staff: 2 Observations by licensing inspector: The following were reviewed: An observation of the facility. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on the record review and interview during the onsite inspection on 09/18/25, 09/26/25, and 9/29/25, the facility did not ensure the fall risk rating shall be reviewed and updated under each of the following circumstances: At least annually; Evidence: 1. A Review of Resident #2?s record contained a fall risk rating dated 2/14/19. The facility did not update the Falls Risk Rating annually. 2. Staff #1 confirms the Falls Risk Rating was not completed at the time of the onsite inspection on 9/18/25 for Resident #2.
Based on the record review and interview during the onsite inspection on 09/18/25, 09/26/25, and 9/29/25, the facility did not ensure the rights and responsibilities of residents be reviewed annually with each resident or his legal representative; Evidence of this review shall be the resident's, his legal representative's or responsible individuals, or staff person's written acknowledgment of having been so informed, which shall include the date of the review and shall be filed in the resident's record. Evidence: 1. During the record review for Resident #2, the record contained a Resident Rights review dated 1/8/25 that was not signed by the Resident?s Guardian. 2. Staff #1 confirms the document was not signed by Resident #2s Guardian at the time of inspection on 9/18/25.
Based on the record review and interview during the onsite inspection on 09/18/25, 09/26/25, and 9/29/25, the facility did not ensure the UAI
Based on the record review and interview during the onsite inspection on 09/18/25, 09/26/25, and 9/29/25, the facility did not ensure the comprehensive individualized service plan shall be completed within 30 days after admission. Evidence: 1. During the record review for Resident #1, admission date 4/11/2025, it was determined that the record did not contain a Comprehensive ISP
Based on a review of the medication administration records and interview during the onsite inspection on 09/18/25, 09/26/25, and 9/29/25, it was determined that the facility did not ensure that that the medication administration record ( MAR
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/05/2025 from 12:12 pm. until 2:30 pm, 09/18/2025 from 12:16 pm. until 1:30 pm and 9/29/2025 from 9:00 am until 9:23 am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 07/08/2025 regarding allegations in the area(s) of: Reports of abuse, neglect, or exploitation, Resident Care And Related Services. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed:2 Number of interviews conducted with residents:2 Number of interviews conducted with staff: 4 Observations by licensing inspector: The following were reviewed: Resident Records, Resident Interviews, Staff Records and staff interviews occurred during this inspection. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on record review and interviews conducted, the facility did not ensure that the resident has the right to voice or file grievances, or both, with the facility and to make recommendations for changes in the policies and services of the facility. The residents shall be protected by the licensee or administrator, or both, from any form of coercion, discrimination, threats, or reprisal for having voiced or filed such grievances. Evidence: 1. Resident #1 made a complaint stating on two separate occasions two staff employed by the facility touched him inappropriately, dates were not specified. 2. During the onsite investigation on 8/5/25, Resident #1 stated staff #3 hit him on the wrist when he attempted to eat another residents? breakfast. 3. During the onsite investigation on 8/5/25, Staff #3 stated during the interview ?I tapped food, it had medicine in it?. 4. Staff #2 was present during the interview; he suspended staff #3 while an internal investigation was conducted. The claim was valid. 5. During the onsite investigation on 8/5/25, Resident #1 stated staff #4 rubbed her breasts on his shoulders while asking him to be her date for the prom at the facility. 6. During the onsite investigation on 8/5/25, Staff #4 stated she did ask Resident #1 to attend the prom, but did not touch him inappropriately and did not get in his body space. 7. Staff #2 was present during the interview; Staff #2 stated an investigation was completed and no evidence of Staff #4 inappropriately touching Resident #1.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/05/2025 from 12:00 p.m. until 2:45 p.m., 09/18/2025 from 12:32 p.m. until 2:00 p.m, 09/29/2025 from 9:00 a.m. until 9:45 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/05/2025 regarding allegations in the area(s) of: Staffing And Supervision, Admission, Retention And Discharge Of Residents, and Resident Care And Related Services. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed:0 Number of interviews conducted with residents:2 Number of interviews conducted with staff: 2 Observations by licensing inspector: The following were reviewed: Resident Records, Resident Interviews, Staff Records and staff interviews occurred during this inspection. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on observation, interview and document review on 8/2/25, 9/26/25 and 9/29/25, the facility did not ensure to implement their approved medication management plan. EVIDENCE: 1. Progress notes dated 1/25/2025 at 6:11 pm ? ?Resident #1 was in a very negative space today. Though she did take her AM medications, she refused to take her evening meds. The other RMA tried giving meds to her, and yet again she refused. Will reach out to her guardian to make aware of the situation.? 2. Progress notes dated 2/26/2025 at 3:28 pm ? ? Resident #1 refused the lab blood work and UA from homehealth so Dr. Kleiman tried to send her out to the ER to get Tx she refused that her POA was called about this left message. Dr. Klieman states we can?t do anything if she keeps refusing everything until it gets worse unfortunately.? 3. Progress notes dated 6/20/2025 at 12:01 am ? ? Resident #1 slipped in the shower onto the floor, and she did not bump her head. RMA and staff member helped her up off the floor and return her to the room. Resident #1 refused to go to the hospital for further evaluation.? 4. Progress notes dated 6/20/2025 at 10:58 pm ? ? Resident #1 refused her meds and seems to be experiencing anxiety hallucinations.? 5. Physician orders dated for monthly weight by the 5th. On the June MAR
Based on observation, interview and document review on 8/2/25, 9/26/25 and 9/29/25, the facility did not ensure that medical procedures or treatments ordered by a physician were documented. EVIDENCE: 1. The record for Resident #1 has a physician order for monthly weights effective 08/04/2024. There were no set perimeters stated in the orders. The June, July and August 2025 medication administration record ( MAR
Based on observation, interview and document review on 8/2/25, 9/26/25 and 9/29/25, the facility did not ensure , the facility did not ensure that if a resident refuses medical attention, the facility shall assess whether it can continue to meet the resident's needs. Evidence: 1. During the onsite inspection on 8/5/25, a review of Resident #1?s record contained a Physicians Order stating Resident #1 Refused Physician assessment, last seen 3/25/25. 2. During the onsite inspection on 8/5/25, Staff #2 stated ?A Level of Care assessment occurred during July, the resident is awaiting discharge as she needs a higher level of care?. 3. The MAR
Based on observation, interview and document review on 8/2/25, 9/26/25 and 9/29/25, the facility did not ensure that the Individualized service plan shall be reviewed and updated at least once every 12 months and as needed for a significant change of a resident?s condition. Evidence: 1. During the record review for Resident #1, the record did not contain an annual ISP
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/26/2025 from 9:32 a.m. until 10:45 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 06/25/2027 regarding allegations in the area(s) of: Buildings And Grounds. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed:0 Number of interviews conducted with residents:8 Number of interviews conducted with staff: 2 Observations by licensing inspector: The following were reviewed: An observation of the facility. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
22VAC40-73-150-A Based on the onsite record review the facility did not ensure that the facility shall have an administrator of record. Evidence: 1. During an interview with staff #1 on 06/26/2025, staff #1 reported he was waiting to take the test for the assisted living facility administrator license. This is more than 90 days since his appointment as Acting Administrator. The test date was not available during the inspection.
22VAC40-73-880-C Based on a complaint and onsite observation, the facility did not ensure to develop and implement a plan to protect residents from heat-related and cold-related illnesses in the event of loss of air-conditioning or heat due to emergency situations or malfunctioning or broken equipment. Evidence: 1. During an tour of the facility, it was determined that temperatures exceeded 80 degrees. An emergency plan was not in place at the time of inspection. 2. Staff #1 confirmed the Air Conditioning unit was not working on the North, South and East locations in the building. 3. Staff #1 reports Atlantic Coast and Heating would be onsite on 07/09/2025 to repair the unit.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 06/26/2025 from 9:32 a.m. until 10:45 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self report was received by VDSS Division of Licensing on 05/18/2025 regarding allegations in the area(s) of: Personnel and Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed:0 Number of interviews conducted with residents:8 Number of interviews conducted with staff: 2 Observations by licensing inspector: The following were reviewed: An observation of the facility. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on a self report received on 5/18/2025, the facility did not ensure that the facility shall report to the regional licensing office within 24 hours any major incident that has negatively affected or that threatens the life, health, safety, or welfare of any resident. Evidence: 1. A self report was received on 05/18/2025 of an incident requiring medical attention to resident #1 due to overdose. 2. A Review of the record included medical documentation that indicates the incident occurred on 04/18/2025, and resident #1 required hospitalization following the incident at the facility.
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 03/25/2025 from 11:07 a.m. until 12:15 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 87 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed:0 Number of interviews conducted with residents:1 Number of interviews conducted with staff: 4 Observations by licensing inspector: The following were reviewed: resident records, medication carts, and observation of the facility. Additional Comments/Discussion: 22VAC40-73-70. Incident reports 22VAC40-73-550. Resident rights 22VAC40-73-100. Infection control program 22VAC40-73-270. Direct care staff training when aggressive or restrained residents are in care. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on the report received from the facility, the facility did not ensure the buildings shall be kept free of infestations of insects and vermin. The grounds shall be kept free of their breeding places. Evidence: 1. A complaint was received by licensing inspector that the facility has bed bugs and does not provide appropriate PPE for residents and staff. 2. Staff #1 confirms the presence of bed bugs at the facility. Staff #1 provided to licensing inspector reports received from Pest Control shows treatment to the facility.
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