Commons of Hilltop, the
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based on 27 Google reviews

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What this means for your family
The Commons offers a beautiful environment with a highly compassionate care staff that many families appreciate. However, you should be aware of the frequent rate increases and exercise caution if you are considering the memory care unit, as multiple reviewers have raised concerns about staffing levels there.
Google Reviews
Google Reviews
27 reviews on Google“The Commons of Hilltop is widely praised for its compassionate, attentive staff and well-maintained, beautiful facility. However, families report significant concerns regarding frequent, aggressive price hikes and a perceived lack of adequate staffing and support within the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Beautiful, well-maintained facility
- Strong sense of community for residents
- Helpful administrative communication
Concerns
- Frequent and excessive rate increases (mentioned by 2 reviewers)
- Understaffing and lack of support in the memory care unit (mentioned by 2 reviewers)
- Dissatisfaction with food quality compared to marketing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the community is quite large with 185 residents; how do you ensure that each resident receives personalized attention and that the staff-to-resident ratio remains consistent throughout the day?
- 2We understand that costs can change over time; could you walk us through your typical process for rate adjustments and how much notice is provided to families when these changes occur?
- 3I've heard great things about the sense of community here, but I’m curious about the daily activities—what does a typical day look like for someone in the memory care unit, and how do you keep residents engaged?
- 4We want to make sure our loved one enjoys their meals; how do you gather feedback on the dining program, and what steps are you taking to ensure the food quality meets the expectations you set during the tour?
- 5It is reassuring to see that you are active in responding to family feedback online; how does that open line of communication translate to your daily interactions with families regarding their loved one's care?
- 6What is your specific protocol for handling medical emergencies or urgent health changes, particularly during the evening or weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been everything we could have hoped for. The team at the commons is compassionate, caring and patient.”
“If your family member is in need of memory care, please don’t subject them to that part of the commons. It is a locked unit with a small amount of help. The employees seem like they want to do a good job and care, but lack the support and staffing needed for that kind of care.”
“In the 3 years we have had our mother and late father there, the prices (already ASTRONOMICAL) have continued to rise again and again, and AGAIN. This last rate hike was the THIRD in six months!!”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jan 21, 2026Follow-upCleanReport
No deficiencies found during this inspection.
Jan 21, 2026Follow-up
A revisit survey was completed on 1/21/26 for all previous deficiencies cited on 9/23/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Sep 23, 2025Other
A relicensure survey was completed on 9/23/25. Deficiencies were cited. Based on observations and interviews, the residence failed to ensure that qualified medication administration persons (QMAP) applied nationally recognized protocols for basic infection control and prevention when preparing and administering medication, affecting four of four residents observed during medication administration (#13, #14, #15, #16).Findings Include:1. ObservationsDuring medication administration on 9/23/25 from 8:42 a.m. to 9:18 a.m., Staff #5 failed to perform proper hand hygiene between residents. Staff #5 donned gloves, then administered medications and eye drops to Resident #13. After completing the task, Staff #5 doffed their gloves. Without performing hand hygi.. Based on records review and interviews, the residence failed to complete a pre-admission assessment to determine appropriateness and need for secure environment residency that included all required elements, affecting two of two sampled residents who resided in the secure environment (#6, #7).Findings include:1. Record ReviewResident #6 was admitted to the residence on 9/18/23 with a diagnosis of dementia.Resident #7 was admitted to the residence on 9/1/21 with a diagnosis of dementia.On 9/23/25 at 2:24 p.m., a request for the pre-admission practitioner assessment was requested. A practitioner assessment was found for Resident #6, but not for Resident #7. The assessment provid.. Based on records review and interviews, the residence failed to ensure that the resident' s authorized practitioner was promptly notified of the resident' s pattern of refusal of prescribed medications, affecting two of two sample residents who resided in the secure environment (#6, #7).Findings include:1. Record ReviewResident #7 was admitted to the residence on 9/1/21 with a diagnosis of dementia.A practitioner' s order dated 4/24/25, read that the residence was to administer acetaminophen 500mg three times daily. A medication administration record (MAR), dated 8/6/25, 8/10/25, 8/14/25, 8/18/25, and 9/21/25 read that Resident #7 refused the acetaminophen despite being asked seve.. Based on records review and interviews, the residence failed to include all required elements of the resident' s care plan who resided in the secure environment, affecting two of two sampled residents who resided in the secure environment (#6, #7).Findings Include:1. Record ReviewResident #6 was admitted to the residence on 9/18/23 with a diagnosis of dementia.Resident #7 was admitted to the residence on 9/1/21 with a diagnosis of dementia.On 9/23/25 at 2:31 p.m., a request for the enhanced care plans were requested for Residents #6 and #7.A care plan with an effective date of 9/18/25 to present read in part:that Resident #6 needed a two-person assist with bathing ..... THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary. The residence was advised that it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.7.22 Only appropriately skilled professionals may train personal care workers and their supervisors on specialized techniques beyond general personal care and assistance with activities of daily living as defined in these rules. (Examples include, but are not limited to, transfers requiring specialized equipment and assistance with therapeutic diets). Personal care workers and their supervisors shall be evaluated for ..
Sep 23, 2025Other
A recertification survey was completed on 9/23/25. Deficiencies were cited. Based on records review and interviews, the facility (residence) failed to conduct an assessment before admission that documented that the setting would support the member (resident) and their needs, as well as develop the resident' s care plan with appropriate supports identified to enable as independent a life as possible, affecting two of eight residents who reside in the secure environment (#6, #7).Findings Include:1. Record ReviewResident #6 was admitted to the residence on 9/18/23 with a diagnosis of dementia.Resident #7 was admitted to the residence on 9/1/21 with a diagnosis of dementia.On 9/23/25 at 2:24 p.m., a request for the pre-admission practitioner assessment was requested. A practitioner assessment was found for Resident #6, but not for Resident #7. The assessment provided for Resident #6, dated 7/8/24, failed to include her cognitive deficits that contribute to wandering, compromised safety awareness, and any other types of conduct. The assessment also failed to include detailed information from Resident #6' s family concerning the resident' s recent relevant history and patterns of reduced safety awareness and wandering, along with any strategies used to prevent unsafe wandering or successful exiting, and other known types of conduct. 2. InterviewsOn 9/23/25 at 4:46 p.m., the administrator stated she was aware of the required elements for the pre-a.. Based on records review and interviews, the facility (residence) failed to ensure that a member' s (resident' s) refusal to take medications was reported to the resident' s licensed medical provider (authorized practitioner), affecting two of eight residents who reside in the secure environment (#6, #7). Findings include:1. Record ReviewResident #7 was admitted to the residence on 9/1/21 with a diagnosis of dementia.A practitioner' s order dated 4/24/25, read that the residence was to administer acetaminophen 500mg three times daily. A medication administration record (MAR), dated 8/6/25, 8/10/25, 8/14/25, 8/18/25, and 9/21/25 read that Resident #7 refused the acetaminophen despite being asked several times. A request for refusal notification forms to the practitioner were requested on 9/23/25, however the residence did not have any. 2. Similar deficient practice was found for resident #6. 3. InterviewsOn 9/23/25 at 5:11 p.m., the administrator stated the residence did not reach out to the practitioner when Resident #6 and #7 were refusing their medication and stated she would expect her staff to reach out to the practitioner each time a resident refused their prescribed medication.
Apr 27, 2023Follow-upCleanReport
No deficiencies found during this inspection.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit thecommonsgj.org
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
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