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Assisted Living

Columbia Cottage-Hershey, LLC

Limited public data on Columbia Cottage-Hershey, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.

103 N. Larkspur Drive, Palmyra, PA 1707860 bedsLicensed & Active
Google rating
3.5/5

based on 15 Google reviews

5
4
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1

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What this means for your family

This facility offers a very comforting, home-like atmosphere and many staff members are noted for being exceptionally kind. However, you should exercise extreme caution and ask detailed questions regarding medication oversight and how the facility manages agency staff, as recent reports indicate serious lapses in safety and management follow-through.

Google Reviews

Google Reviews

15 reviews analyzed
Families may find comfort in the facility's warm, home-like atmosphere and the compassionate care provided by many staff members. However, recent reviews raise serious alarms regarding medication management oversight and a perceived lack of follow-through from management on promises made during the admissions process.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean4.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and kind caregiving staff
  • Warm, home-like environment
  • Engaging social activities like bingo
  • Professionalism from specific staff members

Concerns

  • Serious medication management and oversight issues
  • Staffing reliance on outside agencies
  • Discrepancy between sales promises and actual service

Rating Trends

Tap a year to see what changed

2342.62022(5)5.02023(1)5.02024(5)2.32025(4)

Distribution

5
9
4
0
3
0
2
1
1
5

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the staff is praised for their kindness; how do you ensure that same level of compassion is maintained even when using agency staff?
  • 2We noticed you are very active in responding to feedback from families; how do you use that feedback to improve communication with residents' loved ones?
  • 3Can you walk us through your specific process for medication administration and how you double-check for accuracy?
  • 4What steps are in place to ensure the facility remains clean and well-maintained for the residents' comfort?
  • 5What kind of social activities, like bingo or group outings, are currently available to help residents stay engaged with the community?
  • 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The moment you enter the front door, you feel like you’ve walked into someone’s living room, not a “nursing home”. The personal care & attention from all the staff was more than we ever expected.

Long-term resident's family · 2024★★★★★

My grandmother was cared for so wonderfully for 7 months before her time to pass. She had a fall and was in a rehab for a few weeks...CC took her back early and gave her the care and love we all prayed for.

Deceased resident's family · 2024★★★★★

I have been so impressed with the caring and professionalism of the entire staff (and I am a born skeptic who is very hard to please).

Long-term resident's family · 2023★★★★★
Source: 15 Google reviews

State Inspection History

State Inspections

Source: PA State Licensing Agency

24total
25deficiencies

Key Findings

Between 2021 and 2025, Columbia Cottage-Hershey, LLC underwent 27 inspections, resulting in 14 clean reports and 25 instances of violations. Recorded findings included issues regarding medication administration, staff training documentation, and facility safety protocols.

Sep 30, 2025Routine
minor2800.17

Resident records and personal information, including a task list and narcotic log, were found unlocked, unattended, and accessible. Additionally, a wall tablet was left unlocked, allowing access to residents' social security numbers and dates of birth.

minor2800.63.a

During the overnight shift, only one staff member trained in first aid and CPR was present to support 40 residents, failing to meet the required ratio.

minor2800.65.e

Two staff members did not receive required orientation training regarding person-centered care for Hoyer lifts and oxygen concentrators within 40 scheduled working hours.

May 13, 2025Routine
severe2800.23a

Staff failed to perform required two-hour incontinence checks, resulting in a resident being found in a soiled undergarment with skin excoriation and a sacral wound.

severe2800.60b

The facility had only two direct care staff working overnight, which was insufficient to ensure the safety and emergency evacuation of 35 residents, including those with mobility needs.

Apr 3, 2025Routine
minor2800.51

A staff person was hired by the home without a completed criminal background check.

minor2800.65.a

A staff person did not receive required orientation on fire safety and emergency preparedness topics.

Aug 28, 2024Routine
minor2800.16d

The residence failed to submit a final report to the Department following an investigation into an incident of alleged abuse.

minor2800.23a

A resident was not provided with required adaptive equipment, such as weighted cups and large-handled utensils, as specified in their assessment and support plan.

minor2800.25b

A resident's contract was found to be unsigned.

Mar 12, 2024Routine
CleanReport

No deficiencies found during this inspection.

Jun 22, 2022Routine
minor2800.81.b

An enabler bar attached to a resident's bed was not securely fastened, posing a potential entrapment hazard.

minor2800.82.a

A 2-gallon plastic pump sprayer containing carpet cleaner was found in the janitor's closet without a label.

Aug 27, 2021Routine
CleanReport

No deficiencies found during this inspection.

Jan 27, 2021Other
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Columbia Cottage-Hershey LLC

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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