Assisted Living · Palmyra, PA
103 N Larkspur Drive, Palmyra, PA 17078
About this listing
Catalog updated Aug 1, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 60 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Families may find comfort in the facility's warm, home-like atmosphere and the compassionate care provided by many staff members. However, recent reviews raise serious alarms regarding medication management oversight and a perceived lack of follow-through from management on promises made during the admissions process.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many reviewers praise the kindness and professionalism of the staff, others report a lack of concern and delayed care.
Reviewers have criticized management for not following through on promises and being dismissive.
One reviewer noted the facility appears well-maintained on the surface but implies underlying issues.
A reviewer specifically mentioned the positive experience of their mother playing bingo.
A highly critical review reported a tragic incident involving a resident overdosing on medication.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
This facility responds to some reviews.
Key Review Excerpts
“The moment you enter the front door, you feel like you’ve walked into someone’s living room, not a “nursing home”. The personal care & attention from all the staff was more than we ever expected.”
“I have been so impressed with the caring and professionalism of the entire staff (and I am a born skeptic who is very hard to please).”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Columbia Cottage-Hershey, LLC underwent 27 inspections, resulting in 14 clean reports and 25 instances of violations. Recorded findings included issues regarding medication administration, staff training documentation, and facility safety protocols.
Resident records and personal information, including a task list and narcotic log, were found unlocked, unattended, and accessible. Additionally, a wall tablet was left unlocked, allowing access to residents' social security numbers and dates of birth.
Two staff members did not receive required orientation training regarding person-centered care for Hoyer lifts and oxygen concentrators within 40 scheduled working hours.
During the overnight shift, only one staff member trained in first aid and CPR was present to support 40 residents, failing to meet the required ratio.
The facility had only two direct care staff working overnight, which was insufficient to ensure the safety and emergency evacuation of 35 residents, including those with mobility needs.
Staff failed to perform required two-hour incontinence checks, resulting in a resident being found in a soiled undergarment with skin excoriation and a sacral wound.
A staff person was hired by the home without a completed criminal background check.
A staff person did not receive required orientation on fire safety and emergency preparedness topics.
A resident was not provided with required adaptive equipment, such as weighted cups and large-handled utensils, as specified in their assessment and support plan.
A resident's contract was found to be unsigned.
The residence failed to submit a final report to the Department following an investigation into an incident of alleged abuse.
No deficiencies are reported in this inspection record.
A 2-gallon plastic pump sprayer containing carpet cleaner was found in the janitor's closet without a label.
An enabler bar attached to a resident's bed was not securely fastened, posing a potential entrapment hazard.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Columbia Cottage-Hershey LLC
for profit
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
103 N Larkspur Drive, Palmyra, PA 17078
Confirm current status with the state licensing agency.
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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