Columbia Cottage-Hershey, LLC
Limited public data on Columbia Cottage-Hershey, LLC. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 15 Google reviews
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What this means for your family
This facility offers a very comforting, home-like atmosphere and many staff members are noted for being exceptionally kind. However, you should exercise extreme caution and ask detailed questions regarding medication oversight and how the facility manages agency staff, as recent reports indicate serious lapses in safety and management follow-through.
Google Reviews
Google Reviews
15 reviews analyzed“Families may find comfort in the facility's warm, home-like atmosphere and the compassionate care provided by many staff members. However, recent reviews raise serious alarms regarding medication management oversight and a perceived lack of follow-through from management on promises made during the admissions process.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and kind caregiving staff
- Warm, home-like environment
- Engaging social activities like bingo
- Professionalism from specific staff members
Concerns
- Serious medication management and oversight issues
- Staffing reliance on outside agencies
- Discrepancy between sales promises and actual service
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the staff is praised for their kindness; how do you ensure that same level of compassion is maintained even when using agency staff?
- 2We noticed you are very active in responding to feedback from families; how do you use that feedback to improve communication with residents' loved ones?
- 3Can you walk us through your specific process for medication administration and how you double-check for accuracy?
- 4What steps are in place to ensure the facility remains clean and well-maintained for the residents' comfort?
- 5What kind of social activities, like bingo or group outings, are currently available to help residents stay engaged with the community?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The moment you enter the front door, you feel like you’ve walked into someone’s living room, not a “nursing home”. The personal care & attention from all the staff was more than we ever expected.”
“My grandmother was cared for so wonderfully for 7 months before her time to pass. She had a fall and was in a rehab for a few weeks...CC took her back early and gave her the care and love we all prayed for.”
“I have been so impressed with the caring and professionalism of the entire staff (and I am a born skeptic who is very hard to please).”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Columbia Cottage-Hershey, LLC underwent 27 inspections, resulting in 14 clean reports and 25 instances of violations. Recorded findings included issues regarding medication administration, staff training documentation, and facility safety protocols.
Sep 30, 2025Routine
Resident records and personal information, including a task list and narcotic log, were found unlocked, unattended, and accessible. Additionally, a wall tablet was left unlocked, allowing access to residents' social security numbers and dates of birth.
During the overnight shift, only one staff member trained in first aid and CPR was present to support 40 residents, failing to meet the required ratio.
Two staff members did not receive required orientation training regarding person-centered care for Hoyer lifts and oxygen concentrators within 40 scheduled working hours.
May 13, 2025Routine
Staff failed to perform required two-hour incontinence checks, resulting in a resident being found in a soiled undergarment with skin excoriation and a sacral wound.
The facility had only two direct care staff working overnight, which was insufficient to ensure the safety and emergency evacuation of 35 residents, including those with mobility needs.
Apr 3, 2025Routine
A staff person was hired by the home without a completed criminal background check.
A staff person did not receive required orientation on fire safety and emergency preparedness topics.
Aug 28, 2024Routine
The residence failed to submit a final report to the Department following an investigation into an incident of alleged abuse.
A resident was not provided with required adaptive equipment, such as weighted cups and large-handled utensils, as specified in their assessment and support plan.
A resident's contract was found to be unsigned.
Mar 12, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jun 22, 2022Routine
An enabler bar attached to a resident's bed was not securely fastened, posing a potential entrapment hazard.
A 2-gallon plastic pump sprayer containing carpet cleaner was found in the janitor's closet without a label.
Aug 27, 2021RoutineCleanReport
No deficiencies found during this inspection.
Jan 27, 2021OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Columbia Cottage-Hershey LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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