See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Colonnades Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Colonnades Hill Drive, Charlottesville, VA 2290134 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 83 Google reviews

5
4
3
2
1
Colonnades Health Care Center Nursing Home in Charlottesville, VA — Street View
Street View

Watch Colonnades Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 11.0)

Below average in VA · Worst in SUNRISE SENIOR LIVING chain · Abuse citation

Source: Medicare data

What this means for your family

The Colonnades is highly regarded for its rehabilitation therapy and warm, engaging community environment. However, because some families have reported concerns regarding administrative turnover and billing transparency, we recommend asking for a clear, written explanation of all move-out and contract policies before signing.

Google Reviews

Google Reviews

83 reviews on Google
The Colonnades is widely praised for its friendly, professional staff and vibrant community atmosphere, with many residents and families highlighting the excellent rehabilitation services and welcoming environment. However, some long-term residents and family members have raised concerns regarding recent declines in food quality, administrative turnover, and billing disputes following facility changes. Overall, it remains a highly regarded choice for many, though prospective families should be aware of these reported inconsistencies.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean7.0Activities9.0MedsN/AMemory8.0Comms7.0Value5.0

Strengths

  • Warm, attentive nursing and care staff
  • Effective rehabilitation and therapy services
  • Vibrant, social resident community
  • Well-maintained and attractive facilities

Concerns

  • Declining food quality and dining experience (mentioned by 2 reviewers)
  • High administrative and nursing staff turnover (mentioned by 2 reviewers)
  • Billing and contract disputes upon relocation (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'20(5)'22(15)'24(10)'26(3)

Distribution · 87 analyzed

5
67
4
10
3
4
2
2
1
4

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the warm and attentive nursing staff here; how do you ensure that same level of personal care is maintained during shift changes?
  • 2With the recent changes in staffing, what steps is the facility taking to ensure consistent, long-term care for the residents?
  • 3We've noticed the facility is very well-maintained and attractive; could you tell us more about the social atmosphere and what kind of daily activities the residents enjoy together?
  • 4How does the facility manage medical emergencies or sudden changes in a resident's health during the overnight hours?
  • 5Could you tell us a bit about the current dining program and if there are any plans to refresh the meal service or menu options?
  • 6When it comes to the transition and moving process, how does the administration handle the billing and contract details to ensure everything is clear for the family from day one?

Personalized based on this facility's data


Key Review Excerpts

The staff in skilled nursing, the therapy he received, and the admission process were all handled with great care and professionalism.

Long-term resident's family · 2025★★★★★

I came in in a wheelchair with a leg so red and swollen I wouldn’t let anyone touch it. Two months later I rolled out of the Colonnades with a walker and a very happy experience behind me.

Rehab patient · 2024★★★★★

The staff are amazing and so kind and friendly. This is the best facility of its kind that I’ve ever been to - which is why we decided on the Colonnades.

Resident's family · 2022★★★★★
Source: 83 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
VA
73.9%
Albemarle
70.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.7%
VA
73.6%
Albemarle
77.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
VA
1.2%
Albemarle
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
1penalties
Well above state avg (14.5)
5 complaint-triggered

Families filed reports triggering deficiencies related to resident protection and care quality in the most recent survey. The facility has recurring issues with medication management, care planning, and food safety across multiple inspections, with care planning deficiencies appearing in all three surveys from 2021-2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration.

Nov 1, 2024Routine
17
0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Nov 1, 2024Complaint
5
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 15, 2023Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 25, 2021Routine
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Federal Penalties

Payment Denial

Nov 1, 2024

10-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Colonnades Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Sunrise Senior Living

Chain Size

5 facilities nationwide

Chain avg rating: 4.2/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

Welltower Opco Group LLC

Owner · Organization

Welltower INC

Owner (parent company) · Organization

Welltower Trs Holdco LLC

Owner (parent company) · Organization

Key personnel

Sunrise Senior Living Management INCManagerCalloway, ChristopherManagerCoelho, AndrewManagerFalco, DeniseManagerFrantz, EdwardManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call