Colonnades Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (22 vs median 11.0)
Below average in VA · Worst in SUNRISE SENIOR LIVING chain · Abuse citation
What this means for your family
The Colonnades is highly regarded for its rehabilitation therapy and warm, engaging community environment. However, because some families have reported concerns regarding administrative turnover and billing transparency, we recommend asking for a clear, written explanation of all move-out and contract policies before signing.
Google Reviews
Google Reviews
83 reviews on Google“The Colonnades is widely praised for its friendly, professional staff and vibrant community atmosphere, with many residents and families highlighting the excellent rehabilitation services and welcoming environment. However, some long-term residents and family members have raised concerns regarding recent declines in food quality, administrative turnover, and billing disputes following facility changes. Overall, it remains a highly regarded choice for many, though prospective families should be aware of these reported inconsistencies.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Effective rehabilitation and therapy services
- Vibrant, social resident community
- Well-maintained and attractive facilities
Concerns
- Declining food quality and dining experience (mentioned by 2 reviewers)
- High administrative and nursing staff turnover (mentioned by 2 reviewers)
- Billing and contract disputes upon relocation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the warm and attentive nursing staff here; how do you ensure that same level of personal care is maintained during shift changes?
- 2With the recent changes in staffing, what steps is the facility taking to ensure consistent, long-term care for the residents?
- 3We've noticed the facility is very well-maintained and attractive; could you tell us more about the social atmosphere and what kind of daily activities the residents enjoy together?
- 4How does the facility manage medical emergencies or sudden changes in a resident's health during the overnight hours?
- 5Could you tell us a bit about the current dining program and if there are any plans to refresh the meal service or menu options?
- 6When it comes to the transition and moving process, how does the administration handle the billing and contract details to ensure everything is clear for the family from day one?
Personalized based on this facility's data
Key Review Excerpts
“The staff in skilled nursing, the therapy he received, and the admission process were all handled with great care and professionalism.”
“I came in in a wheelchair with a leg so red and swollen I wouldn’t let anyone touch it. Two months later I rolled out of the Colonnades with a walker and a very happy experience behind me.”
“The staff are amazing and so kind and friendly. This is the best facility of its kind that I’ve ever been to - which is why we decided on the Colonnades.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports triggering deficiencies related to resident protection and care quality in the most recent survey. The facility has recurring issues with medication management, care planning, and food safety across multiple inspections, with care planning deficiencies appearing in all three surveys from 2021-2024. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration.
Nov 1, 2024Routine17
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Nov 1, 2024Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 15, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 25, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Federal Penalties
Payment Denial
Nov 1, 2024
10-day denial
Ownership & Operations
Who Operates This Facility
Colonnades Health Care Center
for profit
Chain Affiliation
Sunrise Senior Living
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
Welltower Opco Group LLC
Owner · Organization
Welltower INC
Owner (parent company) · Organization
Welltower Trs Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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