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Nursing HomeMedicaid

Colonial Pines Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1203 Fm 1277, San Augustine, TX 75972107 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 17 Google reviews

5
4
3
2
1

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What this means for your family

This facility is a strong candidate if you are looking for specialized memory care or post-rehab services, as the staff in those areas receive high praise. However, you should closely monitor the quality of dining and ensure that nursing care remains consistent, as some family members have reported issues with neglect and poor food.

Google Reviews

Google Reviews

17 reviews analyzed
Families considering Colonial Pines Healthcare Center will find high praise for the compassionate nursing staff and the specialized memory care wing, which provides a sense of peace of mind. However, there are significant concerns regarding inconsistent care quality and poor food quality reported by some family members of residents.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0ActivitiesN/AMedsN/AMemory10.0Comms7.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Effective and separate memory care wing
  • Clean and well-maintained facility
  • Professional visitor screening processes

Concerns

  • Inconsistent nursing care and neglect (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)5.02022(5)4.32023(8)2.32024(3)5.02026(3)

Distribution

5
14
4
0
3
1
2
0
1
2

How They Respond to Reviews

77%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details in positive reviews. For negative feedback, they use a professional, formal tone to acknowledge concerns and provide direct contact information for resolution.

Questions for Your Tour

  • 1I noticed the management is very active in responding to feedback; how does the facility use resident and family input to improve daily care?
  • 2Since the memory care wing is a separate area, what specific daily activities or sensory programs are available to keep residents engaged there?
  • 3How do you ensure consistent nursing attention for every resident, especially during shift changes or overnight hours?
  • 4Could you tell me more about the dining experience and how the menu is planned to ensure meals are both nutritious and enjoyable?
  • 5What is the protocol for handling a medical emergency, and how quickly can a physician or supervisor be reached after hours?
  • 6The facility looks very well-maintained; what is your routine for ensuring all common areas and resident rooms stay clean and comfortable?

Personalized based on this facility's data


Key Review Excerpts

After dealing with a couple of bad places, I could not be happier with a home for my loved one, especially the memory care hallway. The nurses, aids, and staff are amazing.

Memory care family member · 2024★★★★★

I was a rehab patient for a month. The care by the whole staff was outstanding. . I was treated with compassion, dignity and respect.

Rehab patient · 2023★★★★★

There were no smells everything was clean. The greeting at the door was also very nice.

Visitor · 2022★★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
38%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
TX
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
15.3%
TX
14.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
TX
96.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.8%
Mixed vs Avgs
Here
9.8%
US
15.4%
TX
9.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
19.5%
TX
18.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.2%
Better than Avg
Here
91.2%
US
79.7%
TX
88.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.2%
Better than Avg
Here
89.2%
US
81.8%
TX
89.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.8%
Worse than Avg
Here
4.8%
US
1.6%
TX
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (9.1)
7 complaint-triggered
$12,649 in fines

Families have filed complaints leading to deficiencies in resident safety, care quality, and abuse prevention, with recent issues in October 2024 involving resident dignity and personal care. The facility shows recurring problems with food safety and preparation, medication management, and facility maintenance across multiple surveys. While all deficiencies appear corrected, the pattern of complaints and repeat violations in basic care areas warrants careful consideration during any visit.

Jan 21, 2026Routine
9
0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0638MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 29, 2024Routine
9
0925ModerateCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805ModerateCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0921ModerateCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0802MinorCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908MinorCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0926MinorCorrected

Environmental Deficiencies

Have policies on smoking.

Oct 23, 2024Complaint
2
0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 24, 2024Complaint
4
0600Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0600Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Sep 7, 2023Routine
12
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0944ModerateCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0946ModerateCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 3, 2023Complaint
1
0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jun 3, 2023

$12,649

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kirbyville I Enterprises, LLC

Organization Type

for profit

Management Company

PF COLONIAL SNF OPS, LLC

Administrator

JOSHUA TOUSHA

Chain Affiliation

Chain Name

Stonegate Senior Living

Chain Size

24 facilities nationwide

Chain avg rating: 2.9/5 · Rank 7 of 13

Ownership & Management

Owners

Liberty County Hospital District no. 1

Owner · Organization

100%

Campbell, Scott

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Chance, James

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Fisher, James

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Langdon, Thomas

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Mcgehee, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Taylor, John

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Umb Bank Na5% or Greater Mortgage InterestStratton, CharlesOfficer / DirectorPf Colonial Snf Ops, LLCManagerStonegate Senior Living, LpManagerTousha, JoshuaManager
Source: Medicare provider data

Contact

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References & Resources

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