Hillcrest Assisted Living
Families consistently rate this highly — reviewers highlight acceptance of medicaid via star plus waiver. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
This facility is an excellent option for families seeking Medicaid-supported care and high-quality staff attention. However, you should inspect the specific unit your loved one will occupy to ensure the maintenance and carpeting meet your standards, as some areas of the building appear neglected.
Google Reviews
Google Reviews
6 reviews analyzed“Families can benefit from the facility's rare acceptance of Medicaid via the Star Plus waiver and a staff described by some as caring and highly qualified. However, there are significant concerns regarding facility maintenance, such as outdated carpeting and broken equipment, as well as a historical report of highly unprofessional administration.”
Quality Themes
Tap a score for detailsStrengths
- Acceptance of Medicaid via Star Plus waiver
- Caring and attentive staff
- Spacious apartments with kitchenettes
- Engaging activities department
Concerns
- Facility maintenance and upkeep issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since we are looking into long-term options, could you tell us more about how the Star Plus waiver and Medicaid are integrated into your care plans?
- 2We've heard wonderful things about how attentive and caring the staff is here; how do you foster that culture of care within your team?
- 3What kind of weekly schedule does the activities department have planned to keep residents engaged and social?
- 4Could you walk us through the recent updates or plans you have for facility maintenance and upkeep to ensure the apartments stay in great shape?
- 5How does the staff handle communication with families, and what is the best way for us to stay updated on our loved one's well-being?
- 6What is the protocol for managing medical emergencies or sudden changes in health during the night?
Personalized based on this facility's data
Key Review Excerpts
“Hillcrest AL proudly accepts Medicaid via the Star Plus waiver. They are 1 of 3 in the state of Texas that accepts Medicaid also! Such a great resource!”
“All of the staff are caring & highly qualified. His apartment is so nice and large with a kitchenette and private bathroom!”
“There is always something that needs fixing and the facility vehicle is always in the fire lane to where their patrons have to walk or roll to get to their ride. They have refurbished several rooms while some have carpet that looks like it’s been soaked in coffee.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Hillcrest Assisted Living had recent inspections in 2024 and 2022 that identified several areas for improvement regarding medication administration, employee health screenings, and emergency preparedness protocols. While some issues regarding fire safety and heating systems were noted in 2022, the facility has no active enforcement actions on record.
May 3, 2024Routine
Health Code (3 violations)
The facility failed to ensure that resident records included the required information and documentation.
The facility failed to ensure that a licensed person or a trained, authorized, and delegated person administered medications according to physician's orders.
The facility failed to ensure that all employees providing services were screened for tuberculosis within two weeks of employment and annually.
May 10, 2022Routine
Life Safety Code (7 violations)
The facility failed to include a section addressing sheltering arrangements in the emergency preparedness and response plan.
The facility failed to inspect, test, and maintain fire sprinkler system components.
The facility's plan failed to include the location of a current list of the facility's resident population.
The facility failed to review the plan at least annually to reflect changes in information, within 30 days following a disaster, within 30 days after a drill, and within 30 days after a change in rule or policy.
The facility failed to check gas heating systems prior to the heating season and to maintain records of the those checks.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
The facility failed to provide the required emergency preparedness and response plan training and conduct drills.
Ownership & Operations
Who Operates This Facility
San Augustine Management, LLC
for profit
JANA PATE
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit hillcresttx.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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