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Strong Medicare quality ratings; public reviewers often praise highly effective physical therapy department. Still worth an in-person visit.
based on 30 Google reviews
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Colonial Oaks Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical therapy department and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Colonial Oaks Health Care Center receives high praise for its rehabilitation services and therapy department, with many reviewers highlighting a clean, welcoming environment. However, the facility has faced criticism regarding administrative billing practices and isolated reports of neglectful care where call lights were ignored. Prospective families should weigh the strong clinical reputation against the potential for communication or billing frustrations.
Quality Themes
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Concerns
Rating Trends
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Distribution · 35 analyzed
Personalized based on this facility's data
Key Review Excerpts
“She received excellent care while at the facility. Her nurses Mindy, Crissy, Andrew, and Lisa all did an amazing job being attentive to her needs and care.”
“They are by far the nicest and cleanest rehab facility in Marion. They treated my Mom with kindness, compassion and respect her entire stay.”
“My mother in law was there and the care was horrible. We would go visit her and she would be sitting in her bed crying. She said they would come in shut her call light off and leave never helping her.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Colonial Oaks has a concerning pattern of recurring fire safety and building code violations across all three surveys, including issues with smoke barriers, exit doors, electrical systems, and emergency equipment. The facility also had deficiencies in medication management, dementia care, and infection control in earlier surveys. While all violations show correction dates, the persistent fire safety problems suggest ongoing maintenance and compliance challenges that families should discuss directly with facility management.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Colonial Oaks Health Care Center
for profit
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 20 (Highest rating)
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Connie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Jesse
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Official Website
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