Colonial Oaks Health Care Center
Strong Medicare quality ratings; families often praise highly effective physical therapy department. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
Colonial Oaks is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, be aware of potential administrative friction regarding billing; ensure you have clear documentation of all financial agreements upon admission.
Google Reviews
Google Reviews
30 reviews on Google“Colonial Oaks Health Care Center receives high praise for its rehabilitation services and therapy department, with many reviewers highlighting a clean, welcoming environment. However, the facility has faced criticism regarding administrative billing practices and isolated reports of neglectful care where call lights were ignored. Prospective families should weigh the strong clinical reputation against the potential for communication or billing frustrations.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Clean and well-maintained facility
- Friendly and compassionate nursing staff
- Family-oriented atmosphere
Concerns
- Neglectful care and failure to respond to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high praise for your physical therapy department, how do you integrate those therapy goals into the residents' daily activity schedules?
- 2With a 2/5 staffing rating from CMS, could you walk me through your current staffing model and how you ensure consistent oversight for residents throughout the day and night?
- 3I understand that responsiveness is key to peace of mind; what is your internal protocol for monitoring and answering call lights to ensure residents receive timely assistance?
- 4How do you keep families informed about their loved one's care plan, especially since we are looking for a facility that prioritizes clear and proactive communication?
- 5Could you explain how your pricing structure works and what specific services or amenities are included to ensure we are getting the best value for the level of care provided?
- 6What measures are in place to maintain the clean and well-maintained environment that visitors often comment on, and how are residents involved in the facility's social or family-oriented events?
Personalized based on this facility's data
Key Review Excerpts
“She received excellent care while at the facility. Her nurses Mindy, Crissy, Andrew, and Lisa all did an amazing job being attentive to her needs and care.”
“They are by far the nicest and cleanest rehab facility in Marion. They treated my Mom with kindness, compassion and respect her entire stay.”
“My mother in law was there and the care was horrible. We would go visit her and she would be sitting in her bed crying. She said they would come in shut her call light off and leave never helping her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Colonial Oaks has a concerning pattern of recurring fire safety and building code violations across all three surveys, including issues with smoke barriers, exit doors, electrical systems, and emergency equipment. The facility also had deficiencies in medication management, dementia care, and infection control in earlier surveys. While all violations show correction dates, the persistent fire safety problems suggest ongoing maintenance and compliance challenges that families should discuss directly with facility management.
Jul 26, 2024Routine13
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Aug 25, 2023Routine2
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Jun 17, 2022Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Colonial Oaks Health Care Center
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 20 (Best)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Gibson, Cullen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Connie
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Dwight
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Gary
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Jesse
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ott, Ryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit colonialoaksretirementcommunity.com
Medicare data downloads
Original nursing home datasets
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