Colonial Manor Advanced Rehab & Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 88 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High RN turnover (67%)
Below average in Texas · Critically understaffed (RN) · Below chain average · $71,122 in fines
What this means for your family
This facility is an excellent choice for physical rehabilitation due to its highly-rated therapy team and modern equipment. However, if your loved one requires high-acuity nursing care, you must verify current staffing levels, as multiple families have reported issues with hygiene and medication administration during shifts.
Google Reviews
Google Reviews
88 reviews on Google“Families considering Colonial Manor will find a facility praised for its beautiful, modern, and clean building and an exceptional physical therapy team. However, there are significant and recurring reports of understaffing, which some reviewers claim leads to neglected hygiene, missed medications, and slow response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy services
- Modern, clean, and spacious facility
- Friendly and welcoming front desk staff
- Compassionate nursing and CNA staff (in positive reviews)
Concerns
- Understaffing leading to resident neglect (mentioned by 5 reviewers)
- Poor communication from nursing and administration (mentioned by 4 reviewers)
- Delayed response to call lights and patient needs (mentioned by 4 reviewers)
- Difficulty accessing the building/unresponsive front door (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated scripts for positive reviews, often using identical phrasing across different feedback. While they attempt to address negative reviews by providing contact information or citing privacy regulations, the responses lack genuine personalization.
Questions for Your Tour
- 1We've heard wonderful things about the rehabilitation and therapy services here; could you tell us more about how the therapy team works with residents to reach their mobility goals?
- 2How do you ensure that nursing staff and CNAs are able to respond quickly to call lights, especially during busy shifts?
- 3What is the process for communicating important medical updates or changes in condition from the nursing team to the family?
- 4Could you walk us through the medication management process to ensure everything is administered accurately and on schedule?
- 5What does a typical daily menu look like, and how do you ensure the dining experience is enjoyable for the residents?
- 6What kind of daily activities or social engagement programs do you have in place to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“I have been in rehabilitation facilities through out the (RGV)Rio Grande Valley. There has been many lows and great highs in all of the facilities. It all begins with staff of people with great minds and even bigger hearts. I would have to say that my experience at Colonial Manor gave me the trust in humanity again.”
“They never gave my parent their meds including insulin throughout her stay. I had a nurse rush me to sign a list of those meds which I thought was odd come to find out from my parent and reviewing the camera footage they never gave those very important meds.”
“The building itself is beautiful. The design that went in to that place is amazing. But that is where the good stops. The staff is horrible from the cna to the top.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated violations, with 23 of 45 deficiencies triggered by family complaints spanning from 2022 to 2026. The most persistent problems involve infection control (cited 7 times), accident prevention and safety (cited 5 times), and abuse/neglect reporting (cited 5 times). While all deficiencies show correction dates, the recurring nature of safety and infection control issues, combined with multiple abuse-related violations reported by families, suggests systemic challenges that warrant careful consideration before placement.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 16, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 24, 2025Routine8
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Jul 16, 2025
$16,442
Fine
Jan 12, 2024
$38,556
Fine
Aug 17, 2023
$12,887
Fine
Aug 17, 2023
$19,679
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
PHARR SKILLED NURSING LLC
JENNIFER GARZA
Chain Affiliation
Hamilton County Hospital District
10 facilities nationwide
Chain avg rating: 2.7/5 · Rank 8 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit cmpharr.com
Medicare data downloads
Original nursing home datasets
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