Carolina Rehab Center of Burke
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 591 Google reviews

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What this means for your family
Carolina Rehab Center of Burke falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include highly skilled therapy (pt/ot) staff. Some reviewers note concerns about delays in medication administration (mentioned by 3 reviewers). A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
591 reviews on Google“Families often praise the facility for its exceptionally clean environment, engaging activities department, and highly skilled physical and occupational therapy teams. However, there are serious, recurring allegations regarding medication delays, inconsistent hygiene/bathing for long-term residents, and instances of staff shortages. While many visitors report a warm and professional atmosphere, some families have experienced significant distress regarding patient neglect and communication failures.”
Quality Themes
Strengths
- Highly skilled therapy (PT/OT) staff
- Clean and well-maintained facility
- Engaging and inclusive activities program
- Professional and friendly front-desk/reception staff
Concerns
- Delays in medication administration (mentioned by 3 reviewers)
- Inconsistent hygiene and bathing for residents (mentioned by 3 reviewers)
- Staffing shortages and call light response times (mentioned by 2 reviewers)
- Poor food quality (cold or bland meals) (mentioned by 3 reviewers)
Rating Trends
Distribution · 222 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of care is consistent across all resident rooms?
- 2We noticed the staff is very responsive to feedback online, so could you tell us how the management team addresses specific concerns brought up by families?
- 3How do you manage the daily medication schedule to ensure everything is administered accurately and on time?
- 4What is the process for responding to call lights, and how do you ensure residents get help quickly during busy shifts?
- 5We would love to hear more about the daily activities program and how you keep residents engaged and included in the community?
- 6Could you describe the meal service, specifically how you ensure food is served at the right temperature and meets different dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The woundcare nurse, Becca, is very knowledgable and extremely attentive to my husbands wounds. She is very patient centered. I especially like how she makes it her point to reach out to me, his wife, to keep me jnformed of his progress, and significant changes she may encounter.”
“My mom's recent stay was excellent. PT and OT was great. She left stronger than ever. They also helped with the equipment we needed at home. The activity dept is fantastic!”
“I have been here six days and still haven't been given my meds I'm on at home. They continue telling you that you will get it bet you never do. That is not a caring facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 13 of 30 total deficiencies, indicating concerning care patterns. The most recurring issues involve care planning and assessment problems, medication management errors, and resident rights violations including poor family communication. While all deficiencies show correction dates, the high volume of complaint-driven citations suggests families should carefully evaluate current care quality before placement decisions.
Aug 25, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 25, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 1, 2024Complaint8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 1, 2024Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 17, 2024Complaint2
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 22, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Aug 25, 2025
$16,985
Fine
Jan 22, 2024
$517
Fine
Jan 22, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Carolina Rehab Center of Burke
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 12 of 57
Ownership & Management
Owners
Carolina Burke Holdings I LLC
Owner · Organization
Charles 1994 Family Grantor Trust
Owner (parent company) · Organization
Ck 2008 Family Trust
Owner (parent company) · Organization
Drm South LLC
Owner (parent company) · Organization
Lauren 2020 Family Grantor Trust
Owner (parent company) · Organization
Lauren 2020 LLC
Owner (parent company) · Organization
Leps 2003 Family Trust
Owner (parent company) · Organization
Norman 5571 & Family LLC
Owner (parent company) · Organization
Norman 5571 Family Grantor Trust
Owner (parent company) · Organization
Norman 5571 LLC
Owner (parent company) · Organization
Rl 2008 Family Trust
Owner (parent company) · Organization
Robin 2008 Family Grantor Trust
Owner (parent company) · Organization
Robin 2008 LLC
Owner (parent company) · Organization
Saul 2012 Family Grantor Trust
Owner (parent company) · Organization
Springrock South LLC
Owner (parent company) · Organization
Summer South LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
591 reviews from families & visitors
Official Website
Visit carolinarehabcenterburke.com
Medicare data downloads
Original nursing home datasets
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