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Nursing HomeMedicaid

Carolina Rehab Center of Burke

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3647 Miller Bridge Road, Connelly Spring, NC 2861290 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 591 Google reviews

Carolina Rehab Center of Burke Nursing Home in Connelly Spring, NC — Street View
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What this means for your family

Carolina Rehab Center of Burke falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include highly skilled therapy (pt/ot) staff. Some reviewers note concerns about delays in medication administration (mentioned by 3 reviewers). A personal tour and conversation with current residents' families will give you the best picture of daily life here.

Google Reviews

Google Reviews

591 reviews on Google
Families often praise the facility for its exceptionally clean environment, engaging activities department, and highly skilled physical and occupational therapy teams. However, there are serious, recurring allegations regarding medication delays, inconsistent hygiene/bathing for long-term residents, and instances of staff shortages. While many visitors report a warm and professional atmosphere, some families have experienced significant distress regarding patient neglect and communication failures.

Quality Themes

Food3.0Staff6.0Clean8.0Activities9.0Meds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Highly skilled therapy (PT/OT) staff
  • Clean and well-maintained facility
  • Engaging and inclusive activities program
  • Professional and friendly front-desk/reception staff

Concerns

  • Delays in medication administration (mentioned by 3 reviewers)
  • Inconsistent hygiene and bathing for residents (mentioned by 3 reviewers)
  • Staffing shortages and call light response times (mentioned by 2 reviewers)
  • Poor food quality (cold or bland meals) (mentioned by 3 reviewers)

Rating Trends

2344.72024(72)4.32025(108)4.62026(42)

Distribution · 222 analyzed

5
185
4
7
3
5
2
4
1
21

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility is; how do you ensure this level of care is consistent across all resident rooms?
  • 2We noticed the staff is very responsive to feedback online, so could you tell us how the management team addresses specific concerns brought up by families?
  • 3How do you manage the daily medication schedule to ensure everything is administered accurately and on time?
  • 4What is the process for responding to call lights, and how do you ensure residents get help quickly during busy shifts?
  • 5We would love to hear more about the daily activities program and how you keep residents engaged and included in the community?
  • 6Could you describe the meal service, specifically how you ensure food is served at the right temperature and meets different dietary needs?

Personalized based on this facility's data


Key Review Excerpts

The woundcare nurse, Becca, is very knowledgable and extremely attentive to my husbands wounds. She is very patient centered. I especially like how she makes it her point to reach out to me, his wife, to keep me jnformed of his progress, and significant changes she may encounter.

Family of a resident receiving wound care · Mar 2026★★★★★

My mom's recent stay was excellent. PT and OT was great. She left stronger than ever. They also helped with the equipment we needed at home. The activity dept is fantastic!

Family of a recent rehab patient · May 2026★★★★★

I have been here six days and still haven't been given my meds I'm on at home. They continue telling you that you will get it bet you never do. That is not a caring facility.

Current resident/Family member · Aug 2025☆☆☆☆
Source: 591 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.83hrs
93%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
72%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility44.4%
Worse than Avg
Here
44.4%
US
15.3%
NC
20.2%
Burke
15.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility46.0%
Worse than Avg
Here
46.0%
US
19.5%
NC
21.5%
Burke
26.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
14.4%
NC
16.4%
Burke
11.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.1%
Worse than Avg
Here
85.1%
US
95.5%
NC
94.1%
Burke
98.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NC
5.4%
Burke
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.5%
NC
14.1%
Burke
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.1%
Worse than Avg
Here
67.1%
US
81.8%
NC
80.1%
Burke
86.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.3%
Worse than Avg
Here
74.3%
US
79.8%
NC
78.1%
Burke
89.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
NC
1.5%
Burke
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
3penalties
Near state avg (5.6)
13 complaint-triggered
$26,014 in fines

Multiple families have filed complaints triggering 13 of 30 total deficiencies, indicating concerning care patterns. The most recurring issues involve care planning and assessment problems, medication management errors, and resident rights violations including poor family communication. While all deficiencies show correction dates, the high volume of complaint-driven citations suggests families should carefully evaluate current care quality before placement decisions.

Aug 25, 2025Routine
3
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Aug 25, 2025Complaint
1
0628Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Aug 1, 2024Complaint
8
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 1, 2024Routine
6
0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Feb 17, 2024Complaint
2
0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 22, 2024Complaint
2
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Federal Penalties

Fine

Aug 25, 2025

$16,985

Fine

Jan 22, 2024

$517

Fine

Jan 22, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carolina Rehab Center of Burke

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 12 of 57

Ownership & Management

Owners

Carolina Burke Holdings I LLC

Owner · Organization

100%

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Ck 2008 Family Trust

Owner (parent company) · Organization

Drm South LLC

Owner (parent company) · Organization

Lauren 2020 Family Grantor Trust

Owner (parent company) · Organization

Lauren 2020 LLC

Owner (parent company) · Organization

Leps 2003 Family Trust

Owner (parent company) · Organization

Norman 5571 & Family LLC

Owner (parent company) · Organization

Norman 5571 Family Grantor Trust

Owner (parent company) · Organization

Norman 5571 LLC

Owner (parent company) · Organization

Rl 2008 Family Trust

Owner (parent company) · Organization

Robin 2008 Family Grantor Trust

Owner (parent company) · Organization

Robin 2008 LLC

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Springrock South LLC

Owner (parent company) · Organization

Summer South LLC

Owner (parent company) · Organization

Key personnel

Mcgroarty, HeatherW-2 Managing EmployeeMcgroarty, HeatherOfficer / DirectorRsbrm South Manager LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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