Clovernook Health Care and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 237 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (76%)
- High RN turnover (74%)
Below average in OH · Below recommended RN staffing · Above average staffing · Very high staff turnover · No penalties on record
What this means for your family
Clovernook offers engaging activities and a friendly atmosphere, which can be beneficial for social well-being. However, the recurring reports of neglect, medication errors, and unresponsiveness are critical red flags. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one to ensure basic needs are met.
Google Reviews
Google Reviews
237 reviews on Google“Clovernook Health Care and Rehabilitation Center receives highly polarized feedback, with many families praising the friendly staff and clean environment, while others report severe concerns regarding patient neglect and hygiene. While some visitors highlight positive experiences with physical therapy and activities, a significant number of reviews describe critical failures in basic care, including unaddressed call lights, poor medication management, and unsanitary conditions. Families should be aware that experiences appear to vary significantly depending on the specific wing and the consistency of staffing.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming front desk staff
- Engaging activities and social events
- Effective physical therapy services
- Generally clean and well-maintained grounds
Concerns
- Neglect and lack of basic hygiene (e.g., patients left in soiled conditions) (mentioned by 9 reviewers)
- Unresponsive or slow staff to call lights (mentioned by 3 reviewers)
- Medication management errors and missed doses (mentioned by 3 reviewers)
- High staff turnover and reliance on agency workers (mentioned by 3 reviewers)
- Small, cramped room sizes for double occupancy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how does that communication loop translate into addressing daily care concerns once a resident moves in?
- 2Given the current staffing landscape, how do you ensure consistency in care for residents when relying on agency staff, and how do you monitor that they are fully integrated into your facility's protocols?
- 3I have read great things about your physical therapy program and social activities; could you walk me through how those services are balanced with the daily hygiene and personal care needs of the residents?
- 4With the current CMS staffing and health inspection ratings, what specific steps is the leadership team taking to improve response times to call lights and ensure that residents' basic needs are met promptly?
- 5Regarding medication management, what systems do you have in place to ensure accuracy and prevent missed doses, especially during shift changes?
- 6Since some of the double-occupancy rooms are on the smaller side, could you show us how you help residents personalize their space to make it feel more comfortable and private?
Personalized based on this facility's data
Key Review Excerpts
“My mom developed a terrible bedsore while she was a patient which we were told was improving. I personally observed her use the call button without anyone responding for two hours or more.”
“The amount of activities are great it is clean and the residents seem happy and well cared for. Wonderful place to put the people you love.”
“The staff is very friendly and acommadating. The facility is clean and the staff really try to meet the needs and desires of the residents and their families.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Clovernook has a concerning pattern with 20 complaint-triggered deficiencies showing families have filed reports about care problems. The most recurring issues involve accident prevention and safety hazards, medication management errors, and resident rights violations. While the facility has correction dates for most deficiencies, the frequency of complaints and repeated safety violations suggest ongoing challenges with maintaining consistent quality care standards.
Sep 22, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 4, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Oct 25, 2024Routine11
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 25, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 19, 2024Complaint1
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Clovernook Health Care and Rehabilitation Center
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 32
Ownership & Management
Owners
Clovernook Healthcare Holdings LLC
Owner · Organization
Ch Clovernook Holdings LLC
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
237 reviews from families & visitors
Official Website
Visit clovernookhc.com
Medicare data downloads
Original nursing home datasets
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