Nursing HomeMedicaid

Clifton Springs Hospital and Clinic Extended Care

Strong Medicare quality ratings. Still worth an in-person visit before deciding.

2 Coulter Road, Clifton Springs, NY 14432|108 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

(315) 462-0557 Directions Website

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What this means for your family

Choosing Clifton Springs Hospital and Clinic Extended Care means your loved one is in a facility that ranks well on Medicare quality measures. While no facility is perfect, the clinical data here is encouraging.

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.70hrs

94%

Registered nurses for medical care

Total Nursing

4.30hrs

All nurses + aides combined

Staff Turnover

47%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

12.1%

18.9%

Ontario

16.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

95.5%

95.3%

Ontario

91.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.3%

Mixed vs Avgs

Here

15.3%

19.5%

13.3%

Ontario

7.9%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility11.5%

Worse than Avg

Here

11.5%

4.9%

6.8%

Ontario

5.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility18.7%

Worse than Avg

Here

18.7%

14.4%

14.8%

Ontario

12.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility96.5%

Better than Avg

Here

96.5%

93.4%

91.3%

Ontario

95.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.2%

Better than Avg

Here

88.2%

79.8%

78.8%

Ontario

75.4%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.0%

Better than Avg

Here

82.0%

81.8%

77.0%

Ontario

76.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

1.6%

1.2%

Ontario

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.6)

This facility has recurring issues across three surveys, with families filing at least one complaint about safety hazards. The main problem areas are resident communication and notification rights, care planning and assessment, and safety supervision. While all deficiencies show correction dates, the same issues with resident rights and care planning have persisted across multiple years, suggesting ongoing challenges in these fundamental care areas.

Nov 15, 2024Routine6 findings

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 3, 2023Routine1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 18, 2021Routine6 findings

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clifton Springs Hospital and Clinic Extended Care

Organization Type

nonprofit

Chain Affiliation

Chain Name

Rochester Regional Health

Chain Size

5 facilities nationwide

Chain avg rating: 4.0/5 · Rank 3 of 5

Ownership & Management

Key personnel

Crilly, ThomasW-2 Managing EmployeeHamilton, YvonneW-2 Managing EmployeeHolder, NicholeW-2 Managing EmployeeHoyt, ShawnW-2 Managing EmployeeReiter, JeanW-2 Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(315) 462-0557

rochesterregional.org

2 Coulter Road

Clifton Springs, NY 14432

Get Directions

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

Read reviews from families & visitors

Official Website

Visit rochesterregional.org

Medicare data downloads

Original nursing home datasets

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