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Assisted Living

Class Act Los Alamos Mesa, LLC

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

1249 North Los Alamos, Northgrove · Mesa, AZ 85213Licensed & Active
Google rating
4.9/5

based on 18 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a high level of personalized, compassionate care, particularly for those with dementia. The staff's dedication to dignity and cleanliness is a standout feature. If you require frequent late-night communication, you may want to discuss their after-hours contact protocols with management.

Google Reviews

Google Reviews

18 reviews analyzed
Families can expect a highly compassionate environment where staff members are frequently praised for treating residents like family. While the facility excels in cleanliness, personalized care, and engaging activities, one reviewer noted difficulty reaching the facility via phone during late-night hours.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms8.0ValueN/A

Strengths

  • Compassionate and professional staff
  • Meticulously clean environment
  • Engaging social and physical activities
  • High-quality, home-cooked meals
  • Exceptional memory care and dementia support

Concerns

  • Difficulty reaching staff via phone late at night

Rating Trends

Tap a year to see what changed

2345.02019(9)4.72020(7)5.02025(2)

Distribution

5
17
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How They Respond to Reviews

11%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the home-cooked meals here; could you tell us more about the daily menu and how much input residents have?
  • 2The social and physical activities mentioned in your community's reputation sound lovely—what does a typical weekly activity calendar look like for the residents?
  • 3Since we are looking for specialized support, could you walk us through your specific approach to memory care and dementia support?
  • 4We want to ensure we can always get a hold of someone if something comes up; what is the protocol for reaching the on-call staff during the late-night hours?
  • 5The cleanliness of the facility is clearly a priority for you; how does your team manage daily upkeep and sanitization of the common areas?
  • 6In the event of a medical emergency during the night, what are the immediate steps the staff takes to coordinate care?

Personalized based on this facility's data


Key Review Excerpts

When we visit daily, she is always clean, content and comfortable. They try and engage her in variety of activities from music, to fitness, and even have special visitors during holiday times.

Memory care family member · 2025★★★★★

Every time I would visit, the home was meticulously clean and my mom was always showered and changed. The caregivers gave her so much love and attention and they were so patient with her during her difficult stages.

Long-term resident's family · 2025★★★★★

The home is clean and attractive, the home-cooked meals are delicious, and the daily routine includes exercise and activities at their level. My husband is very content, which says it all.

Long-term resident's spouse · 2020★★★★★
Source: 18 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

1total
4deficiencies
Jan 9, 2025Routine

The following deficiencies were found during the on-site compliance inspection conducted on January 9, 2025:

A manager shall ensure that:R9-10-806.A.7

Based on observation, documentation review, and interview, the manager failed to ensure documentation was maintained of the caregivers and assistant caregivers working each day, including the hours worked by each. The deficient practice posed a risk as there was no documentation to identify the staff that was present each day to ensure the health and safety of residents. Findings include: 1. When the Compliance Officer arrived, E3, E4, E5 and E6 were working at the facility. 2. Review of the posted personnel schedule dated January 2025 revealed E3 and E4 were documented as working the day shift from 6:00 am - 6:00 pm the day of the inspection. E5 and E6 were not listed on the schedule that day. 3. During an interview, E2 acknowledged documentation was not maintained of the caregivers and assistant caregivers working each day, including the hours worked.

A manager shall ensure that:R9-10-806.A.8.a-b

Based on documentation review, record review, and interview, the manager failed to ensure an employee provided documentation of freedom from infectious tuberculosis (TB) on or before the date the individual began providing services at or on behalf of the assisted living facility, as specified in R9-10-113, for five of six employees reviewed. The deficient practice posed a potential TB exposure risk to residents. Findings include: 1. R9-10-113.A states "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of personnel records revealed E1, E2, E3, E4, and E6 had no documentation for assessing risks of prior exposure to infectious tuberculosis and for determining if the individual has signs or symptoms of tuberculosis. Based on E1, E2, E3, E4, and E6's hire dates, this documentation was required. 3. In an interview, E2 acknowledged the aforementioned documentation was not available at the time of the inspection.

A manager shall ensure that:R9-10-817.A.1.d

Based on documentation review, observation, and interview, the manager failed to ensure a food menu included any food substitutions no later than the morning of the day of meal service with a food substitution. Findings include: 1. Review of the facility's posted menu revealed a menu dated January 5 - January 11. The Thursday, January 9th breakfast menu stated: "Cream of wheat, toast with jam, and cup of fruit" 2. During an observation, the breakfast meal served on Thursday, January 9 included the following: waffles, bananas, and an omelet. 3. During an interview, E2 acknowledged the breakfast meal served on Thursday, January 9 was not the same as stated on the menu and the substitutions were not documented.

A manager shall ensure that:R9-10-818.B.1

Based on record review and interview, the manager failed to ensure a resident's medical record contained documentation of the resident's orientation to exits from the assisted living facility, for one of three sampled residents. The deficient practice posed a risk if a resident was unaware of the evacuation path to be used in an emergency. Findings include: 1. Review of R2's medical record revealed there was no documentation indicating R2 received orientation to the exits from the facility and the route to be used when evacuating the facility. Based on R2's date of acceptance, this documentation was required. 2. During an interview, E2 acknowledged there was no documentation to indicate R2 had received evacuation orientation to the exits from the facility within 24 hours after the residents' acceptance, nor anytime since.

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References & Resources

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