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Assisted Living

Class Act Glencove Mesa, LLC

Families consistently rate this highly — reviewers highlight genuinely compassionate and attentive staff. Schedule a visit to confirm the fit.

2156 East Glencove Street, Mesa, AZ 85213Licensed & Active
Google rating
4.8/5

based on 35 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a warm, home-like environment where residents are treated as family members rather than just patients. The staff's ability to encourage social interaction and maintain a clean, odor-free home is a standout feature. While the reviews are overwhelmingly positive, always verify current staffing ratios during your visit to ensure your loved one's specific medical needs are met.

Google Reviews

Google Reviews

35 reviews analyzed
Families considering Class Act can expect a highly personalized, family-oriented environment where staff members are frequently praised for their genuine compassion and authenticity. Reviewers consistently highlight the facility's cleanliness and the staff's ability to foster social engagement among residents, though there is a single outlier review with a 1-star rating.

Quality Themes

Tap a score for details
FoodN/AStaff10.0Clean10.0Activities9.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Genuinely compassionate and attentive staff
  • Exceptionally clean and well-maintained environment
  • Personalized care that treats residents like family
  • Strong focus on resident social engagement

Rating Trends

Tap a year to see what changed

2344.82017(4)5.02018(6)4.72019(12)5.02020(5)5.02022(2)5.02026(1)

Distribution

5
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How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It’s wonderful to see how much care goes into keeping the facility so clean and well-maintained; what is your daily routine for ensuring the environment stays this pristine?
  • 2We’ve heard such lovely things about how the staff treats residents like family; how do you foster that sense of personalized connection with new residents?
  • 3Since social engagement seems to be such a big part of the culture here, could you tell us about some of the favorite group activities or outings the residents currently enjoy?
  • 4How do you ensure that the high level of attentive care and compassion continues during overnight hours or in the event of a medical emergency?
  • 5We noticed you take pride in your community; how do you typically stay in touch with families to share updates on their loved ones' well-being?
  • 6For a new resident joining the community, what are some of the best ways they can start making friends and getting involved in the social life here?

Personalized based on this facility's data


Key Review Excerpts

The staff didn’t come off fake or like they were not genuine. We walked in the other day and tatay was playing volleyball. We didn’t even know he played it.

Long-term resident's family · 2020★★★★★

The kindness, compassion and level of care he received at Class Act was excellent. The staff was very attentive to his needs and took the time to get to know him as a person - he wasn’t just another resident in their group home.

Rehab patient's family · 2018★★★★★

I stopped in unexpectedly to see my Grandma and was overwhelmingly surprised to see the staff had her eating and talking with the other residents. She was so lonely at enough at home and at first the transition was hard- she didn't want to come out of her room. It made my heart so happy to see her interacting.

Long-term resident's family · 2018★★★★★
Source: 35 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

1total
5deficiencies
Apr 24, 2024Routine

The following deficiencies were found during the on-site compliance inspection conducted on April 24, 2024:

A manager shall ensure that policies and procedures are:R9-10-803.C.3Corrected Apr 24, 2024

Based on documentation review and interview, the manager failed to ensure policies and procedures were reviewed at least once every three years and updated as needed. The deficient practice posed a risk as policies and procedures reinforce and clarify standards expected of employees. Findings include: 1. Review of facility's policy and procedure manual revealed no documentation indicating the policies and procedures were reviewed by the manager. 2. During an interview, E1 acknowledged there was no documentation indicating the facility's policies and procedures were reviewed by the manager of the facility.

When medication is stored by an assisted living facility, a manager shall ensure that:R9-10-816.F.1Corrected Apr 24, 2024

Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to residents who could access the medication. Findings include: 1. During the facility tour with E2, the Compliance Officer observed a cabinet in the living room that held nine resident's medications unlocked. This cabinet had a child resistant latch, however the cabinet was not locked. 2. In an unlocked shed in the resident-accessible yard, the Compliance Officer observed a package of Dayquil and Nyquil on a table. 3. During an interview, E1 and E2 acknowledged medications were not stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage.

A manager shall ensure that:R9-10-819.A.3.aCorrected Apr 24, 2024

Based on observation and interview, the manager failed to ensure garbage and refuse were stored in covered containers lined with plastic bags. Findings include: 1. During the facility tour with E2, the Compliance Officer observed garbage containers that were not lined with plastic bags in the pantry and a common area bathroom. 2. In an interview, E1 reported that the caregivers had taken the garbage out earlier that morning, and had not had time to replace the liners. E1 acknowledged garbage containers were not lined with plastic bags.

A manager shall ensure that:R9-10-819.A.12Corrected Apr 24, 2024

Based on observation and interview, the manager failed to ensure combustible or flammable liquids and hazardous materials stored by the assisted living facility were stored in a locked area inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. During the facility tour, the Compliance Officer observed 2 cans of "First Street Butane Fuel" on the ground in the resident-accessible back yard. 2. In an interview, E1 acknowledged combustible or flammable liquids stored by the assisted living facility were not stored in a locked area inaccessible to residents.

A manager shall ensure that:R9-10-820.C.3.gCorrected Apr 24, 2024

Based on observation and interview, the manager failed to ensure a resident bathroom contained a slip-resistant surface in the shower. Findings include: 1. During a tour of the facility with E2, the Compliance Officer observed the facility's common area bathroom contained a shower. However, the shower did not contain a slip-resistant surface. 2. In an interview, E1 and E2 acknowledged the shower in the common area bathroom did not contain a slip-resistant surface.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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