Class Act Glencove Mesa, LLC
Families consistently rate this highly — reviewers highlight genuinely compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 35 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, home-like environment where residents are treated as family members rather than just patients. The staff's ability to encourage social interaction and maintain a clean, odor-free home is a standout feature. While the reviews are overwhelmingly positive, always verify current staffing ratios during your visit to ensure your loved one's specific medical needs are met.
Google Reviews
Google Reviews
35 reviews analyzed“Families considering Class Act can expect a highly personalized, family-oriented environment where staff members are frequently praised for their genuine compassion and authenticity. Reviewers consistently highlight the facility's cleanliness and the staff's ability to foster social engagement among residents, though there is a single outlier review with a 1-star rating.”
Quality Themes
Tap a score for detailsStrengths
- Genuinely compassionate and attentive staff
- Exceptionally clean and well-maintained environment
- Personalized care that treats residents like family
- Strong focus on resident social engagement
Rating Trends
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Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It’s wonderful to see how much care goes into keeping the facility so clean and well-maintained; what is your daily routine for ensuring the environment stays this pristine?
- 2We’ve heard such lovely things about how the staff treats residents like family; how do you foster that sense of personalized connection with new residents?
- 3Since social engagement seems to be such a big part of the culture here, could you tell us about some of the favorite group activities or outings the residents currently enjoy?
- 4How do you ensure that the high level of attentive care and compassion continues during overnight hours or in the event of a medical emergency?
- 5We noticed you take pride in your community; how do you typically stay in touch with families to share updates on their loved ones' well-being?
- 6For a new resident joining the community, what are some of the best ways they can start making friends and getting involved in the social life here?
Personalized based on this facility's data
Key Review Excerpts
“The staff didn’t come off fake or like they were not genuine. We walked in the other day and tatay was playing volleyball. We didn’t even know he played it.”
“The kindness, compassion and level of care he received at Class Act was excellent. The staff was very attentive to his needs and took the time to get to know him as a person - he wasn’t just another resident in their group home.”
“I stopped in unexpectedly to see my Grandma and was overwhelmingly surprised to see the staff had her eating and talking with the other residents. She was so lonely at enough at home and at first the transition was hard- she didn't want to come out of her room. It made my heart so happy to see her interacting.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 24, 2024Routine
The following deficiencies were found during the on-site compliance inspection conducted on April 24, 2024:
Based on documentation review and interview, the manager failed to ensure policies and procedures were reviewed at least once every three years and updated as needed. The deficient practice posed a risk as policies and procedures reinforce and clarify standards expected of employees. Findings include: 1. Review of facility's policy and procedure manual revealed no documentation indicating the policies and procedures were reviewed by the manager. 2. During an interview, E1 acknowledged there was no documentation indicating the facility's policies and procedures were reviewed by the manager of the facility.
Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to residents who could access the medication. Findings include: 1. During the facility tour with E2, the Compliance Officer observed a cabinet in the living room that held nine resident's medications unlocked. This cabinet had a child resistant latch, however the cabinet was not locked. 2. In an unlocked shed in the resident-accessible yard, the Compliance Officer observed a package of Dayquil and Nyquil on a table. 3. During an interview, E1 and E2 acknowledged medications were not stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage.
Based on observation and interview, the manager failed to ensure garbage and refuse were stored in covered containers lined with plastic bags. Findings include: 1. During the facility tour with E2, the Compliance Officer observed garbage containers that were not lined with plastic bags in the pantry and a common area bathroom. 2. In an interview, E1 reported that the caregivers had taken the garbage out earlier that morning, and had not had time to replace the liners. E1 acknowledged garbage containers were not lined with plastic bags.
Based on observation and interview, the manager failed to ensure combustible or flammable liquids and hazardous materials stored by the assisted living facility were stored in a locked area inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. During the facility tour, the Compliance Officer observed 2 cans of "First Street Butane Fuel" on the ground in the resident-accessible back yard. 2. In an interview, E1 acknowledged combustible or flammable liquids stored by the assisted living facility were not stored in a locked area inaccessible to residents.
Based on observation and interview, the manager failed to ensure a resident bathroom contained a slip-resistant surface in the shower. Findings include: 1. During a tour of the facility with E2, the Compliance Officer observed the facility's common area bathroom contained a shower. However, the shower did not contain a slip-resistant surface. 2. In an interview, E1 and E2 acknowledged the shower in the common area bathroom did not contain a slip-resistant surface.
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References & Resources
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Google Reviews
35 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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