Family Care Homes-Jensen House
Limited public data on Family Care Homes-Jensen House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 5 Google reviews
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What this means for your family
The facility shows strong potential for providing compassionate end-of-life care and works well with hospice services. However, because of a severe historical allegation regarding staff attitude and resident advocacy, families should conduct an unannounced visit to observe staff-resident interactions personally.
Google Reviews
Google Reviews
5 reviews on Google“Families looking for end-of-life or dementia care may find comfort in the facility's reported ability to provide peaceful, professional care during hospice stages. However, there is a significant discrepancy between the highly positive experiences regarding staff kindness and a serious allegation of resident neglect and staff rudeness.”
Quality Themes
Tap a score for detailsStrengths
- Professional and loving staff during hospice care
- Effective coordination with hospice providers
- Clean and well-maintained environment
- Positive experience with management
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to hear how much the staff cares for residents during hospice care; how do you ensure that same level of loving support is maintained for residents who are not in hospice?
- 2Since the facility is known for being so clean and well-maintained, what is your daily routine for keeping the common areas and resident rooms tidy?
- 3How does the management team work closely with outside medical providers to ensure seamless coordination of care for the residents?
- 4Can you tell me more about what a typical day looks like for residents in terms of social activities and mealtime?
- 5What is your protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How does the team approach addressing and resolving any care concerns or regulatory updates to ensure the home remains a high-quality environment?
Personalized based on this facility's data
Key Review Excerpts
“We had the most wonderful experience with the owner, manager and staff at Jensen House. Can not praise the loving kindness, and professionalism of this group. My aunt was in their care for several months before she passed.”
“I've had nothing but high praise for everyone from manager Vicky to every single person that I've been in contact with at the home. My mom has always been well taken care of with no issues ever!”
“At first I thought this home would be a great fit for my husband. It was clean and when I toured the home, the two caretakers I met seemed friendly. But as soon as we moved in it wasn’t long before I realized that all that was just for show.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jun 27, 2025Routine
The following deficiencies were found during the on-site compliance inspection conducted on June 27, 2025:
Based on the record review and interview, the manager failed to ensure a resident's medical record contained a written notice of termination of residency or the date the resident terminated residency, for one of the one residents discharged sampled. Findings include: 1. A review of R1's medical records revealed no notice of termination or the date the resident terminated residency. 2. In an interview, E1 reported that the resident got moved to another house that E1 owns. E1 acknowledged there was no documentation of termination in R1's or medical records.
Jun 28, 2023ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaint #AZ0019511 conducted on June 28, 2023. Based on this deficiency-free compliance inspection, the Department shall not conduct a compliance inspection for twenty-four months, according to A.R.S. \'a7 36-425(E). Subsection (E) does not prohibit the Department from enforcing licensing requirements as authorized by A.R.S. \'a7 36-424.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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