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Nursing HomeMedicaid Investigative

Clark Retirement Community

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1551 Franklin Street Se, Eastown · Grand Rapids, MI 4950639 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 39 Google reviews

5
4
3
2
1
Clark Retirement Community Nursing Home in Grand Rapids, MI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (51%)
  • High RN turnover (71%)

Bottom 25% in MI · Below recommended RN staffing · Worst in BHI SENIOR LIVING chain · No penalties on record

Source: Medicare data

What this means for your family

Clark Retirement Community offers a strong, secure environment with excellent long-term care policies, making it a reliable choice for permanent residency. However, families should be aware of recent reports regarding staffing shortages and slow response times; we recommend asking specifically about current staffing ratios in the unit your loved one will occupy.

Google Reviews

Google Reviews

39 reviews on Google
Clark Retirement Community is generally viewed as a clean, well-maintained facility with a long-standing reputation for professional care. However, recent reviews from families highlight recurring concerns regarding staffing shortages and slow response times to call lights, particularly within the rehabilitation and memory care units.

Quality Themes

Tap a score for details
Food9.0Staff6.0Clean9.0Activities8.0MedsN/AMemory5.0CommsN/AValue7.0

Strengths

  • Clean, well-maintained facilities
  • Professional and welcoming staff
  • Comprehensive continuum of care
  • Strong reputation for long-term residency

Concerns

  • Staffing shortages and slow response to call lights (mentioned by 3 reviewers)
  • Lack of care provided as promised (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(4)'15(2)'17(8)'19(32)'23(2)'25(4)'26(1)

Distribution · 77 analyzed

5
45
4
14
3
4
2
2
1
12

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the current staffing levels, what is the average response time for a resident who needs assistance via their call light?
  • 2I noticed the facility has had some recent state violations; what specific steps is the leadership team taking to address those findings and improve the overall quality of care?
  • 3How do you ensure that the care plan promised during the initial assessment is consistently delivered and monitored as a resident's needs change over time?
  • 4With a smaller capacity of 39 residents, how do you foster a sense of community and keep residents engaged in daily activities throughout the week?
  • 5In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping family members informed in real-time?
  • 6I see that you have a strong reputation for long-term residency; how do you support new residents in adjusting to the facility to ensure they feel at home right away?

Personalized based on this facility's data


Key Review Excerpts

Despite the lack of staffing and the slow response to call lights, as a family, we overlooked that because he was happy to be at

Memory care family member · 2024★★☆☆☆

Rehabilitation of course never has enough staff ( true almost anywhere you go) and is not the most rigorous facility for quick recovery.

Grandchild of resident · 2017★★★★

My family found great comfort with the policies of Life Time Care. If a Clark Resident outlives their money they can continue to live at Clark.

Long-term resident's family · 2013★★☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.9%
Worse than Avg
Here
34.9%
US
19.4%
MI
20.2%
Kent
22.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
MI
4.2%
Kent
10.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
19.5%
MI
19.5%
Kent
16.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
14.4%
MI
11.2%
Kent
13.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.5%
MI
15.0%
Kent
15.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
MI
95.2%
Kent
94.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility44.8%
Worse than Avg
Here
44.8%
US
79.8%
MI
79.5%
Kent
80.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.6%
Worse than Avg
Here
79.6%
US
81.8%
MI
83.0%
Kent
85.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Kent
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (9.8)
4 complaint-triggered

Clark Retirement Community shows recurring concerns across multiple areas, with families filing 4 complaint-triggered reports over recent years. The facility has persistent issues with accident prevention and safety hazards, infection control programs, and care planning that appear across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the pattern of recurring problems in safety and infection control warrants careful evaluation during any visit.

Jul 30, 2025Routine
12
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Jul 30, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 19, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Aug 22, 2024Routine
17
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0945Potential for harm · PatternCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Mar 21, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 1, 2023Routine
4
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Clark Retirement Community

Organization Type

nonprofit

Chain Affiliation

Chain Name

Bhi Senior Living

Chain Size

9 facilities nationwide

Chain avg rating: 3.6/5 · Rank 7 of 7 (Worst)

Ownership & Management

Owners

Bhi Retirement Communities INC

Owner (parent company) · Organization

100%

Key personnel

Bloomstrom, JohnOfficer / DirectorCaldwell, JeffreyOfficer / DirectorDalton, DouglassOfficer / DirectorEllis, BrianOfficer / DirectorHoppe, GeorgeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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