Mary Free Bed Sub-Acute Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 219 Google reviews
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What this means for your family
Mary Free Bed is widely considered the gold standard for physical and occupational therapy in the region, making it an excellent choice for intensive rehabilitation. However, families must be highly proactive; the inpatient nursing care and communication are inconsistent. We strongly recommend that families establish a clear communication plan with the case manager immediately upon admission and maintain a daily presence to monitor patient safety and care needs.
Google Reviews
Google Reviews
219 reviews on Google“Mary Free Bed is a highly regarded rehabilitation facility that consistently receives praise for its life-changing physical and occupational therapy programs. However, many families report significant concerns regarding inpatient nursing care, specifically citing poor communication, slow response times for call buttons, and inconsistent medical oversight. While outpatient and specialty services are frequently lauded, the inpatient experience appears to be highly variable depending on the assigned floor and staff.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy outcomes
- State-of-the-art rehabilitation equipment
- Compassionate and skilled therapy staff
- Clean and modern facility environment
Concerns
- Slow response times for call buttons and nursing assistance (mentioned by 7 reviewers)
- Poor communication between departments and with family members (mentioned by 6 reviewers)
- Inconsistent or poor quality of inpatient nursing care (mentioned by 8 reviewers)
- Billing and scheduling errors/lack of transparency (mentioned by 5 reviewers)
- Inadequate medical oversight or conflicting doctor opinions (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your facility's strong focus on rehabilitation, how do you ensure that the high level of care provided by the therapy team is consistently matched by the nursing staff during evening and weekend shifts?
- 2I noticed some feedback regarding response times for call lights; what is your current protocol for ensuring residents receive timely assistance when they need help?
- 3With your 5-star staffing rating, how do you facilitate communication between the nursing team and family members to ensure we are always kept in the loop regarding our loved one's progress?
- 4Could you walk me through the process for coordinating care between the rehabilitation therapists and the primary physicians to ensure there is a unified plan for my family member's recovery?
- 5What steps are you taking to improve the dining experience and meal quality to ensure residents are getting both nutritious and enjoyable options?
- 6How does your team handle billing and scheduling inquiries to ensure families have full transparency and clarity throughout the stay?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist and occupational therapist were great. The in patient care was traumatizing to my son. Completely went against what I was telling them and finally I had to make the decision to leave!”
“The physical therapy is great, but this place is just as corrupt in their response to reports of elder mistreatment as any other elder care setting I have been in so far.”
“The staff were professional, knowledgeable, and compassionate. I would list their names but fear I will forget someone. MFB, thank you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility resulting in documented deficiencies, including a recent serious medication error and repeated safety hazards. The most persistent problems involve food safety and dietary services (appearing in three separate surveys) and accident prevention. While the facility has corrected past violations, the recurring nature of food safety issues and complaint-triggered medication and safety problems suggest ongoing quality concerns that warrant careful consideration.
Oct 21, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 16, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 16, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 16, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Mar 22, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
Mary Free Bed Sub-Acute Rehabilitation
for profit
Chain Affiliation
Trinity Health
19 facilities nationwide
Chain avg rating: 3.4/5 · Rank 10 of 20
Ownership & Management
Owners
Mary Free Bed Rehabilitation Hospital
Owner (parent company) · Organization
Trinity Continuing Care Services
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
219 reviews from families & visitors
Official Website
Visit maryfreebed.com
Medicare data downloads
Original nursing home datasets
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