Public Google reviewers rate this highly and often mention compassionate and professional staff. Schedule a visit to confirm the fit.
based on 39 Google reviews
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Public Google reviewers rate Chestnut Knoll highly. Reviewers highlight: compassionate and professional staff, smooth admission and transition process. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Chestnut Knoll is highly regarded by many families for its compassionate, family-like staff and its smooth transition process for residents moving into memory care. While many reviewers praise the clean, home-like atmosphere and quality of care, there are serious allegations from a few reviewers regarding staffing shortages, hygiene issues in memory care, and aggressive billing practices.
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Key Review Excerpts
“The staff were always so wonderful and patient, they all made one of the hardest times in our lives easier.”
“The food is good / homemade and the building is clean. She is participating in the social activities for fun as well as the therapy sessions for strengthening.”
“As someone who works closely with families in crisis, having trusted communities that truly prioritize safety and compassion makes all the difference.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Chestnut Knoll underwent 42 inspections, resulting in 20 clean reports and 44 documented violations. Reported findings include issues regarding medication administration, food and water supplies, and the storage of cleaning supplies.
No deficiencies are reported in this inspection record.
The home failed to report a resident's transport to the hospital for abdominal wounds to the Department within the required 24 hours.
Approximately 7 inches of snow accumulated by the memory care exit door, preventing the door from opening fully.
The home failed to report an unwitnessed fall and subsequent hospital visit to the Department within the required 24-hour timeframe.
No deficiencies are reported in this inspection record.
Investigations revealed instances of staff mistreatment, including a resident being bruised during rushed care and reports of a staff member being disrespectful and argumentative.
A large white blanket was found stored behind a commercial dryer directly underneath the external duct.
An unlocked and unattended laptop on a medication cart was accessible to resident records in the common area.
A newly hired staff member did not have a Pennsylvania State Police Criminal Background Check requested prior to their start date.
Carbon monoxide monitor batteries in the Bistro Kitchenette and personal care kitchen areas were not labeled with installation dates.
An unlocked and unattended laptop on a medication cart was accessible to resident records.
The home failed to verify the correct medication strength with the medication administration record for a resident.
A discontinued medication was discovered in the home's medication cart.
The home failed to follow prescriber orders regarding medication strength and administration frequency for multiple residents.
The resident's support plan was not updated in a timely manner to address their recent fall history.
Gahc3 Boyertown Pa Alf Trs Sub LLC
for profit
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