Pine Acres Rehabilitation and Healthcare
Strong Medicare quality ratings; families often praise effective, goal-oriented physical and occupational therapy. Still worth an in-person visit.
based on 127 Google reviews
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What this means for your family
While Pine Acres is frequently praised for its effective physical therapy and clean environment, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, we strongly recommend visiting frequently, especially during off-hours, and maintaining active involvement in your loved one's medical care to ensure symptoms are not overlooked.
Google Reviews
Google Reviews
127 reviews on Google“Pine Acres Rehabilitation and Healthcare receives polarized feedback, with many families praising the facility for its clean environment, dedicated therapy team, and responsive administrative staff. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call buttons, poor communication, and inadequate medical oversight, particularly for long-term care residents. Families should carefully weigh the positive experiences in subacute rehab against the recurring reports of staffing shortages and lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective, goal-oriented physical and occupational therapy
- Clean and modern facility aesthetics
- Responsive and helpful admissions and administrative staff
- Compassionate nursing and aide support for many residents
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Poor quality or inadequate food (mentioned by 5 reviewers)
- Inadequate medical oversight and failure to identify serious health issues (mentioned by 4 reviewers)
- Understaffing or neglect in long-term care wings (mentioned by 3 reviewers)
- Unpleasant odors in the facility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve the daily experience here?
- 2Given the importance of physical and occupational therapy, how do you ensure that progress made in rehab is consistently supported by the nursing staff during daily care?
- 3We understand that timely assistance is vital; what is your current protocol for managing call light response times, especially during shift changes?
- 4How does your culinary team approach menu planning and resident feedback to ensure that meals are both nutritious and enjoyable?
- 5With a 3-star staffing rating, how do you ensure that your nursing team has enough time to provide thorough medical oversight and monitor for subtle changes in a resident's health?
- 6What steps does the facility take to maintain a fresh and comfortable environment throughout the living areas?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is compassionate, professional, and attentive, going above and beyond to ensure that patients are comfortable and well looked after.”
“The red button needed for help was never answered. The food was inedible and the staff, while some were kind, management was indifferent.”
“Nursing staff incapable of recognizing symptoms of a UTI, despite my telling them repeatedly that I believed she had one. Untreated UTI lead to Sepsis and hospitalization for weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Acres has ongoing concerns with fire safety systems and resident care planning appearing across multiple surveys, though most issues have been corrected. The facility faced one complaint-triggered investigation regarding assistance with daily living activities that remains without a correction plan. Fire safety deficiencies (exit doors, alarms, lighting) were found in 2024, while care planning problems have persisted since 2020, suggesting systemic challenges in these areas.
Jan 15, 2026Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jan 15, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 30, 2024Routine11
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install resident room doors of proper design and width.
Egress Deficiencies
Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 26, 2022Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Pine Acres Rehabilitation and Healthcare
for profit
Chain Affiliation
Mb Healthcare
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 3 of 11 (Best)
Ownership & Management
Owners
Pine Acres Parent LLC
Owner · Organization
Frankl, Cindie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit pineacresrehab.com
Medicare data downloads
Original nursing home datasets
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