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Strong Medicare quality ratings; public reviewers often praise effective, goal-oriented physical and occupational therapy. Still worth an in-person visit.
based on 127 Google reviews
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Pine Acres Rehabilitation and Healthcare has a strong overall Medicare rating. Public reviewers frequently mention: effective, goal-oriented physical and occupational therapy and clean and modern facility aesthetics. Review the component ratings and current source records before deciding.
Pine Acres Rehabilitation and Healthcare receives polarized feedback, with many families praising the facility for its clean environment, dedicated therapy team, and responsive administrative staff. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call buttons, poor communication, and inadequate medical oversight, particularly for long-term care residents. Families should carefully weigh the positive experiences in subacute rehab against the recurring reports of staffing shortages and lapses in basic patient care.
Quality Themes
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Concerns
Rating Trends
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Distribution · 107 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff is compassionate, professional, and attentive, going above and beyond to ensure that patients are comfortable and well looked after.”
“The red button needed for help was never answered. The food was inedible and the staff, while some were kind, management was indifferent.”
“Nursing staff incapable of recognizing symptoms of a UTI, despite my telling them repeatedly that I believed she had one. Untreated UTI lead to Sepsis and hospitalization for weeks.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Pine Acres has ongoing concerns with fire safety systems and resident care planning appearing across multiple surveys, though most issues have been corrected. The facility faced one complaint-triggered investigation regarding assistance with daily living activities that remains without a correction plan. Fire safety deficiencies (exit doors, alarms, lighting) were found in 2024, while care planning problems have persisted since 2020, suggesting systemic challenges in these areas.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install resident room doors of proper design and width.
Egress Deficiencies
Ensure that suites are correctly sub-divided by noncombustible or limited-combustible construction.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Pine Acres Rehabilitation and Healthcare
for profit
Mb Healthcare
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 11 (Highest rating)
Owners
Pine Acres Parent LLC
Owner · Organization
Frankl, Cindie
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit pineacresrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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