Nursing Home Medicare 5-star

Chateau at Moorings Park, the

Strong Medicare quality ratings; public reviewers often praise high-end, hotel-like facility aesthetics. Still worth an in-person visit.

130 Moorings Park Drive, Central Naples · Naples, FL 34105|106 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 11 Google reviews

(239) 643-9133 Directions Website

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What this means for your family

Chateau at Moorings Park, the has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: high-end, hotel-like facility aesthetics and effective rehabilitation therapy programs. Review the component ratings and current source records before deciding.

Google Reviews

13 public Google reviews available

The Chateau at Moorings Park is frequently praised for its high-end, hotel-like physical environment and effective rehabilitation services. However, recent feedback indicates a significant disconnect, with at least one visitor reporting poor staff interactions despite the facility's luxury reputation.

Quality Themes

Tap a score for details

Strengths

High-end, hotel-like facility aesthetics
Effective rehabilitation therapy programs
Generally positive historical reputation

Concerns

Poor staff quality and interaction (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

How They Respond to Reviews

91%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the high-end, hotel-like atmosphere here, how do you ensure that the level of personalized care and staff interaction matches the luxury of the facility's physical environment?
2I noticed you are very active in responding to feedback online; how do you use that resident and family input to continuously improve the daily experience for those living here?
3With five state violations reported over the last year, could you walk us through the specific steps the facility has taken to address those concerns and prevent them from recurring?
4Since the health inspection rating is slightly lower than your staffing and overall ratings, what specific areas are you currently focusing on to improve the inspection outcomes?
5How do you balance the high-intensity rehabilitation therapy programs with meaningful social activities to ensure residents feel engaged and at home throughout the day?
6In the event of a medical emergency, what is your specific protocol for coordinating care between the on-site nursing staff and local hospitals to ensure a seamless transition for the resident?

Personalized based on this facility's data

Key Review Excerpts

“Physicality is very nice. Staff was awful.”

Visitor · 2026★☆☆☆☆

“Nice, big, expensive, great service”

General visitor · 2019★★★★☆

Source: 13 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.49hrs

Registered nurses for medical care

Total Nursing

5.45hrs

All nurses + aides combined

Staff Turnover

11%

Lower is better (< 30% = good)

RN Turnover

12%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.4%

Worse than Avg

Here

25.4%

19.0%

10.5%

Collier

14.7%

Residents with depression symptoms

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

12.8%

4.6%

Collier

2.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility24.3%

Worse than Avg

Here

24.3%

19.5%

14.4%

Collier

17.9%

Residents whose walking got worse

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

14.1%

9.5%

Collier

6.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility8.3%

Mixed vs Avgs

Here

8.3%

15.4%

8.6%

Collier

7.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.2%

Collier

98.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

82.0%

95.2%

Collier

96.4%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.1%

Mixed vs Avgs

Here

88.1%

79.8%

94.7%

Collier

89.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

1.5%

Collier

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

Latest survey: 5 · near FL avg (7.3)

2 complaint-triggered findings

This facility shows concerning patterns with repeated fire safety and emergency preparedness violations, plus recent complaint-triggered deficiencies where families reported issues with abuse prevention and investigation procedures. The most recurring problems involve fire safety systems, emergency planning, and medication management, with fire safety violations appearing across multiple years (2021, 2023, 2025) suggesting ongoing compliance challenges. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas warrants careful consideration during your visit.

Sep 3, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 20, 2025Complaint1 finding

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jan 30, 2025Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Apr 7, 2023Routine13 findings

0007Potential for harm · WidespreadCorrected