Naples Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 89 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (16 vs median 6.0)
- High RN turnover (67%)
Bottom 25% in FL · Below recommended RN staffing · Above average staffing · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $172,682 in fines
What this means for your family
While the facility's physical therapy team is frequently praised for helping patients regain mobility, the facility suffers from severe, recurring reports of understaffing and neglect. Families should be extremely cautious and perform unannounced visits to observe response times and cleanliness before committing, as the quality of care appears to fluctuate significantly.
Google Reviews
Google Reviews
89 reviews on Google“Naples Health and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy department and recent management improvements, while others report severe neglect and unsanitary conditions. Recurring complaints focus on extreme understaffing, long response times for call buttons, and a lack of basic hygiene for residents. Potential families should be aware that experiences appear inconsistent and highly dependent on specific staff interactions.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Helpful and professional admissions staff
- Recent management and leadership initiatives
- Compassionate individual staff members
Concerns
- Severe understaffing and slow response to call buttons (mentioned by 12 reviewers)
- Poor hygiene, lack of cleanliness, and unsanitary conditions (mentioned by 10 reviewers)
- Inadequate communication with families and medical staff (mentioned by 6 reviewers)
- Poor food quality and lack of specialized dietary management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has undergone recent management changes; could you share what specific improvements or new initiatives have been implemented as a result of this leadership shift?
- 2With the physical therapy department being a noted strength here, how do you integrate those therapy goals into the daily routine for residents who need extra support?
- 3We understand that timely assistance is important; what is your current process for monitoring and responding to call buttons to ensure residents get help when they need it?
- 4Could you walk us through your current cleaning protocols and how you ensure that resident rooms and common areas maintain a high standard of hygiene throughout the day?
- 5How does your team handle communication with families regarding changes in a resident's health status or care plan to ensure we are always kept in the loop?
- 6What steps are you taking to improve the variety and nutritional quality of the dining experience for residents with specialized dietary needs?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff is nothing but heroic they worked me and help me get from not able to walk or move basically to walking pain-free after nine months.”
“The admissions office made the whole process smooth and stress-free. From the very first phone call, they were kind, patient, and explained everything clearly.”
“My mother has been there since June of this year and we absolutely love the staff there. They are kind, gentle and considerate. I can rest peacefully at night knowing that my mother is getting such good care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering recent investigations that found serious issues with abuse protection, nursing staff competency, and resident care assistance. The facility shows a concerning pattern of repeated violations in daily living care, medication management, and resident safety across multiple years from 2019 to 2024, suggesting ongoing systemic problems despite corrections being reported for each deficiency.
May 30, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 28, 2024Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 30, 2023Routine11
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nov 30, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Apr 10, 2025
$19,256
Fine
Mar 28, 2024
$35,426
Fine
Aug 25, 2023
$118,000
Ownership & Operations
Who Operates This Facility
Naples Health and Rehabilitation Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 68 of 94 (Worst)
Ownership & Management
Owners
Hyman, Simcha
Owner
Zanziper, Naftali
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit napleshrc.com
Medicare data downloads
Original nursing home datasets
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