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On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 92 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare Special Focus status indicates a history of serious quality problems and heightened oversight. Review the latest inspection records, ask what corrective actions remain open, and visit in person before deciding.
Naples Health and Rehabilitation Center receives highly polarized feedback, with some families praising the physical therapy department and recent management improvements, while others report severe neglect and unsanitary conditions. Recurring complaints focus on extreme understaffing, long response times for call buttons, and a lack of basic hygiene for residents. Potential families should be aware that experiences appear inconsistent and highly dependent on specific staff interactions.
Quality Themes
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Concerns
Rating Trends
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Distribution · 96 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy staff is nothing but heroic they worked me and help me get from not able to walk or move basically to walking pain-free after nine months.”
“The admissions office made the whole process smooth and stress-free. From the very first phone call, they were kind, patient, and explained everything clearly.”
“My mother has been there since June of this year and we absolutely love the staff there. They are kind, gentle and considerate. I can rest peacefully at night knowing that my mother is getting such good care.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
1
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints against this facility, triggering recent investigations that found serious issues with abuse protection, nursing staff competency, and resident care assistance. The facility shows a concerning pattern of repeated violations in daily living care, medication management, and resident safety across multiple years from 2019 to 2024, suggesting ongoing systemic problems despite corrections being reported for each deficiency.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Federal Penalties
Fine
Apr 10, 2025
$19,256
Fine
Mar 28, 2024
$35,426
Fine
Aug 25, 2023
$118,000
Naples Health and Rehabilitation Center
for profit
Simcha Hyman & Naftali Zanziper
79 facilities nationwide
Chain avg rating: 2.3/5 · Rank 68 of 94 (Lowest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
92 reviews from families & visitors
Official Website
Visit napleshrc.com
Medicare data downloads
Original nursing home datasets
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