Centre Care Rehabilitation and Wellness Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
This facility offers a modern environment and effective rehabilitation therapy, which has led to successful recovery for many patients. However, families must be vigilant regarding communication and call-bell response times; we recommend visiting frequently and establishing a clear point of contact with the nursing administration to ensure your loved one's needs are met.
Google Reviews
Google Reviews
50 reviews on Google“Centre Care Rehabilitation and Wellness Services receives highly polarized feedback, with families praising the modern, clean facility and successful rehabilitation outcomes, while others report severe concerns regarding neglect and staffing shortages. Many negative reviews highlight significant delays in responding to call bells, poor communication, and inconsistent quality of care that has led to preventable injuries. Prospective families should be aware that experiences appear to vary significantly based on the specific staff members on duty.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical therapy and rehab programs
- Compassionate and professional staff members
- Helpful transition planning for home recovery
Concerns
- Slow or ignored response to call bells (mentioned by 4 reviewers)
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and inconsistent information from staff (mentioned by 2 reviewers)
- Preventable falls or injury incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that the facility has a large capacity of 240 residents, what specific protocols are in place to ensure that call bells are answered promptly and that residents receive timely assistance?
- 2I noticed some feedback regarding communication consistency; what is your standard process for keeping family members updated on their loved one's daily health status or changes in care?
- 3With the facility's focus on rehabilitation, how do you balance the fast-paced nature of therapy schedules with the need for compassionate, one-on-one attention for residents who may be at risk for falls?
- 4Could you walk me through how your team manages staffing levels during peak hours to ensure that every resident receives the necessary support for daily activities and dining?
- 5Since your team has been recognized for effective transition planning, how do you incorporate family input into the discharge process to ensure a safe and smooth return home?
- 6What steps are being taken to improve the dining experience and variety of meal options, as we want to ensure our loved one feels comfortable and well-nourished during their stay?
Personalized based on this facility's data
Key Review Excerpts
“From the first day til the day she was discharged nothing but kind, professional personal that is caring. And mom made a few friends while she was there.”
“She's 80. They we're able to get her up and going so that she could go home where she lives alone. They also sent people to her home when she did get there to help her continue her physical therapy.”
“My mom has been there for almost 2 months just for the rehab. In that time they've ignored the call bell, left her on the toilet for an hour and also allowed a wound from her back surgery to become iinfected twice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies across multiple care areas, with families filing complaints that triggered 9 of the 29 violations. The most frequent issues involve quality of care and treatment, infection control, and resident safety. While all deficiencies show correction dates, problems persist across surveys, indicating ongoing challenges with maintaining consistent standards of care that families should carefully consider.
Aug 15, 2025Routine5
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 8, 2024Routine9
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Oct 8, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 9, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 29, 2023Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
Centre Care Rehabilitation and Wellness Services
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit centrecare.org
Medicare data downloads
Original nursing home datasets
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