Juniper Village at Brookline-Rehabilitation and Sk
Strong Medicare quality ratings; families often praise clean, well-maintained building. Still worth an in-person visit.
based on 34 Google reviews
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What this means for your family
While the facility is consistently praised for its cleanliness and rehab therapy, the recurring reports of understaffing and poor communication are significant red flags. When touring, we strongly recommend asking how the facility handles mealtime assistance for residents who cannot feed themselves and requesting a clear plan for how they communicate care updates to families.
Google Reviews
Google Reviews
34 reviews on Google“Juniper Village at Brookline receives polarized feedback, with many families praising the cleanliness of the facility and the attentiveness of the nursing and rehab staff. However, several critical reviews highlight significant concerns regarding chronic understaffing, poor communication, and inconsistent quality of care for residents who require high levels of assistance.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building
- Responsive and caring rehab staff
- Effective housekeeping department
- Professional admissions process
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor communication and responsiveness from staff (mentioned by 2 reviewers)
- Inadequate assistance with feeding and dining room chaos (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained and clean; how does the housekeeping team work with residents to ensure their personal spaces stay comfortable?
- 2With the rehab staff being so highly regarded, could you walk us through how the therapy team coordinates with the nursing staff to ensure a smooth recovery plan?
- 3How does the team manage mealtime and dining room flow to ensure everyone gets the personalized assistance they need during lunch and dinner?
- 4What specific protocols are in place to ensure consistent communication between the nursing staff and family members regarding daily updates?
- 5How is the staffing structured during overnight hours or weekends to ensure medical emergencies are handled immediately?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My mom's care here at skilled nursing/rehab was truly poor. She could not advocate for herself and I feel that the staff just ignored her. The skilled nursing is very understaffed for the level of care the residents need.”
“Throughout her stay, I was so impressed with the staff’s attentiveness and patience. It was clear that Mom’s comfort was their top priority. The facility was always very clean, my mom liked the food.”
“He said as a patient he felt looked after and cared for, found the staff to be excellent, and enjoyed the meals and activities there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of deficiencies across three surveys with recurring issues in quality of care, medication management, and resident assessment practices. The most recent 2025 survey cited problems with nursing staffing levels and medication protocols, while earlier surveys found issues with wound care, nutrition, and dementia care. All deficiencies have been corrected by the facility, suggesting responsiveness to identified problems, though the consistent pattern across multiple years warrants attention during your visit.
Mar 6, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Apr 25, 2025Routine5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 16, 2024Routine9
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Ownership & Operations
Who Operates This Facility
Juniper Village at Brookline-Rehabilitation and Sk
for profit
Chain Affiliation
Juniper Communities
3 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 2 (Worst)
Ownership & Management
Owners
Copperhill Associates LLC
Owner · Organization
Poitras, James
Owner
Poitras, Patricia
Owner
Falcon Capital LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit juniperbrookline.com
Medicare data downloads
Original nursing home datasets
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