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Nursing HomeMedicaid

Center at Zaragoza, LLC

Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.

12660 Pebble Hills Blvd., Tierra Rica · El Paso, TX 7993880 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 92 Google reviews

5
4
3
2
1
Center at Zaragoza, LLC Nursing Home in El Paso, TX — Street View
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What this means for your family

This facility is a strong candidate for short-term rehabilitation due to its excellent physical therapy team and modern amenities. However, families must remain highly vigilant regarding nursing care, specifically checking on hygiene, medication timing, and responsiveness to call lights, as multiple reports indicate significant lapses in these areas.

Google Reviews

Google Reviews

92 reviews on Google
Families considering Center at Zaragoza will find a facility with highly praised rehabilitation and therapy services, with many noting significant physical progress for loved ones. However, there are serious, recurring allegations regarding nursing neglect, slow response times to call lights, and inconsistent hygiene standards. While the building itself is frequently described as modern and beautiful, the quality of care appears to vary significantly depending on the specific shift or unit.

Quality Themes

Tap a score for details
Food9.0Staff4.0Clean5.0Activities5.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective rehabilitation and physical therapy
  • Modern, clean, and beautiful facility
  • Friendly and compassionate therapy staff
  • High-quality dining options

Concerns

  • Slow response to call lights and nursing assistance (mentioned by 4 reviewers)
  • Inadequate hygiene and cleanliness of patients (mentioned by 3 reviewers)
  • Difficulties reaching staff via telephone (mentioned by 2 reviewers)
  • Inconsistent medication management (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72022(6)3.52023(11)3.42024(20)3.72025(46)2.82026(13)

Distribution · 96 analyzed

5
57
4
4
3
1
2
1
1
33

How They Respond to Reviews

0%response rate
Good

The owner uses a mix of personalized acknowledgments and semi-templated responses that focus on the facility's mission of care. They actively attempt to engage with low-rated or textless reviews by providing contact information and asking for specific feedback.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; how do you tailor rehabilitation plans to meet each resident's specific goals?
  • 2With the facility looking so modern and clean, what are your daily routines for maintaining hygiene and cleanliness in the resident rooms?
  • 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
  • 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
  • 5In the event of a medical emergency during the night, what is the protocol for contacting doctors or transferring a resident to a hospital?
  • 6What kind of social activities or dining experiences do you have planned to keep residents engaged and enjoying their meals?

Personalized based on this facility's data


Key Review Excerpts

The nursing and therapy staff are extremely helpful..bear in mind a lot of us here are helpless as babies..we get prompt attention..it's one on one in therapy..the food is restaurant quality..for yourself or a loved family member..It's a 10.

Resident · 2026★★★★★

My mother was neglected and had to be rushed to the ER because of their careless treatment.

Family member · 2026☆☆☆☆

The facility is beautiful, modern, clean, and well organized. From the start, we felt welcomed.

Family member · 2025★★★★★
Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
4.63hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

1

measures

Worse Than Avg

1

measures

Mixed Results

1

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
81.8%
TX
89.2%
El paso
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
79.7%
TX
88.0%
El paso
82.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Mixed vs Avgs
Here
2.3%
US
1.6%
TX
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Near state avg (9.1)
9 complaint-triggered

This facility shows concerning patterns with families filing complaints that led to deficiencies in recent surveys, including issues with infection control, resident safety, and privacy protection. The most recurring problems involve care planning, medication management, and food safety, with food safety issues appearing across multiple years suggesting persistent challenges. While all deficiencies show correction dates, the frequency of complaint-triggered investigations and repeat violations in core care areas warrant careful consideration during your visit.

Mar 20, 2026Complaint
1
0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Nov 25, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Nov 21, 2025Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 8, 2025Routine
7
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0922Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use and maintenance of medical gas equipment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 22, 2025Complaint
6
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Apr 19, 2024Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0655Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center at Zaragoza, LLC

Organization Type

for profit

Management Company

VERITAS MANAGEMENT GROUP, LLC

Administrator

JESUS M BARRAGAN

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.7/5 · Rank 3 of 3 (Worst)

Ownership & Management

Key personnel

Senkoff, AlexanderOfficer / DirectorVeritas Management Group LLCManagerKelly, JulieManagerLowen, GeorgeManager
Source: Medicare provider data

Contact

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References & Resources

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