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Strong Medicare quality ratings; public reviewers often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 96 Google reviews
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Center at Zaragoza, LLC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective rehabilitation and physical therapy and modern, clean, and beautiful facility. Review the component ratings and current source records before deciding.
Families considering Center at Zaragoza will find a facility with highly praised rehabilitation and therapy services, with many noting significant physical progress for loved ones. However, there are serious, recurring allegations regarding nursing neglect, slow response times to call lights, and inconsistent hygiene standards. While the building itself is frequently described as modern and beautiful, the quality of care appears to vary significantly depending on the specific shift or unit.
Quality Themes
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Concerns
Rating Trends
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Distribution · 101 analyzed
The owner uses a mix of personalized acknowledgments and semi-templated responses that focus on the facility's mission of care. They actively attempt to engage with low-rated or textless reviews by providing contact information and asking for specific feedback.
Personalized based on this facility's data
Key Review Excerpts
“The nursing and therapy staff are extremely helpful..bear in mind a lot of us here are helpless as babies..we get prompt attention..it's one on one in therapy..the food is restaurant quality..for yourself or a loved family member..It's a 10.”
“My mother was neglected and had to be rushed to the ER because of their careless treatment.”
“The facility is beautiful, modern, clean, and well organized. From the start, we felt welcomed.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
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Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing complaints that led to deficiencies in recent surveys, including issues with infection control, resident safety, and privacy protection. The most recurring problems involve care planning, medication management, and food safety, with food safety issues appearing across multiple years suggesting persistent challenges. While all deficiencies show correction dates, the frequency of complaint-triggered investigations and repeat violations in core care areas warrant careful consideration during your visit.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Center at Zaragoza, LLC
for profit
VERITAS MANAGEMENT GROUP, LLC
JESUS M BARRAGAN
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.7/5 · Rank 3 of 3 (Lowest rating)
Key personnel
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96 reviews from families & visitors
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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