Center at Zaragoza, LLC
Strong Medicare quality ratings; families often praise effective rehabilitation and physical therapy. Still worth an in-person visit.
based on 92 Google reviews

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What this means for your family
This facility is a strong candidate for short-term rehabilitation due to its excellent physical therapy team and modern amenities. However, families must remain highly vigilant regarding nursing care, specifically checking on hygiene, medication timing, and responsiveness to call lights, as multiple reports indicate significant lapses in these areas.
Google Reviews
Google Reviews
92 reviews on Google“Families considering Center at Zaragoza will find a facility with highly praised rehabilitation and therapy services, with many noting significant physical progress for loved ones. However, there are serious, recurring allegations regarding nursing neglect, slow response times to call lights, and inconsistent hygiene standards. While the building itself is frequently described as modern and beautiful, the quality of care appears to vary significantly depending on the specific shift or unit.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Modern, clean, and beautiful facility
- Friendly and compassionate therapy staff
- High-quality dining options
Concerns
- Slow response to call lights and nursing assistance (mentioned by 4 reviewers)
- Inadequate hygiene and cleanliness of patients (mentioned by 3 reviewers)
- Difficulties reaching staff via telephone (mentioned by 2 reviewers)
- Inconsistent medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
The owner uses a mix of personalized acknowledgments and semi-templated responses that focus on the facility's mission of care. They actively attempt to engage with low-rated or textless reviews by providing contact information and asking for specific feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how do you tailor rehabilitation plans to meet each resident's specific goals?
- 2With the facility looking so modern and clean, what are your daily routines for maintaining hygiene and cleanliness in the resident rooms?
- 3How does the nursing team ensure that call lights are answered promptly, especially during busy shift changes?
- 4Could you walk us through your process for medication management to ensure everything is administered accurately and on schedule?
- 5In the event of a medical emergency during the night, what is the protocol for contacting doctors or transferring a resident to a hospital?
- 6What kind of social activities or dining experiences do you have planned to keep residents engaged and enjoying their meals?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and therapy staff are extremely helpful..bear in mind a lot of us here are helpless as babies..we get prompt attention..it's one on one in therapy..the food is restaurant quality..for yourself or a loved family member..It's a 10.”
“My mother was neglected and had to be rushed to the ER because of their careless treatment.”
“The facility is beautiful, modern, clean, and well organized. From the start, we felt welcomed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
1
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that led to deficiencies in recent surveys, including issues with infection control, resident safety, and privacy protection. The most recurring problems involve care planning, medication management, and food safety, with food safety issues appearing across multiple years suggesting persistent challenges. While all deficiencies show correction dates, the frequency of complaint-triggered investigations and repeat violations in core care areas warrant careful consideration during your visit.
Mar 20, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nov 25, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 21, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 8, 2025Routine7
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 22, 2025Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 19, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Center at Zaragoza, LLC
for profit
VERITAS MANAGEMENT GROUP, LLC
JESUS M BARRAGAN
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.7/5 · Rank 3 of 3 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit centeratzaragoza.com
Medicare data downloads
Original nursing home datasets
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