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Nursing HomeMedicaid

Center at Cordera, LLC, the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

9208 Grand Cordera Pkwy, Briargate · Colorado Springs, CO 8092480 bedsLicensed & Active
Source: CO CDPHE — view official record
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 235 Google reviews

5
4
3
2
1
Center at Cordera, LLC, the Nursing Home in Colorado Springs, CO — Street View
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What this means for your family

This facility offers a modern, clean environment with a highly regarded physical therapy department, making it a strong candidate for short-term rehab. However, the recurring reports of severe understaffing and slow response times are critical risks. We strongly advise you to visit during off-hours or weekends to observe staffing levels yourself and to have a clear plan for daily family check-ins to ensure your loved one's needs are met.

Google Reviews

Google Reviews

235 reviews on Google
The Center at Cordera is a modern, physically attractive facility that receives high praise for its cleanliness and professional therapy teams. However, it faces significant, recurring criticism regarding severe understaffing, which leads to long wait times for call lights, inconsistent hygiene care, and poor communication with families. While many families report excellent experiences, others describe a lack of basic responsiveness that leaves vulnerable patients feeling neglected.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean9.0Activities6.0Meds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Clean, modern, and well-maintained facility
  • Effective and professional physical/occupational therapy
  • Warm and attentive staff members (when available)
  • Efficient security and check-in process

Concerns

  • Severe understaffing leading to long response times for call lights (mentioned by 14 reviewers)
  • Inconsistent hygiene care and failure to assist with basic needs (mentioned by 9 reviewers)
  • Poor communication and lack of follow-through from nursing and administration (mentioned by 7 reviewers)
  • Inadequate meal quality and portion sizes (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'19(1)2.21.8'21(9)3.74.0'23(32)4.23.9'25(51)3.7'26(15)

Distribution · 208 analyzed

5
130
4
14
3
6
2
5
1
53

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the facility having 80 residents, how do you ensure that call lights are answered promptly during peak hours or shift changes?
  • 2Could you walk me through the current process for family members to receive timely updates regarding changes in a resident's medication or health status?
  • 3I noticed the facility has a modern, well-maintained environment; what specific social or enrichment activities are currently scheduled to keep residents engaged throughout the week?
  • 4How does the nursing team coordinate with the therapy department to ensure consistent hygiene and personal care support for residents who require extra assistance?
  • 5Given the feedback regarding dining, what options are available for residents who may have specific dietary preferences or require larger portions to meet their nutritional needs?
  • 6What is the facility's protocol for managing urgent medical needs, and how quickly can a resident be seen by a physician or nurse practitioner if a concern arises?

Personalized based on this facility's data


Key Review Excerpts

The staff is genuinely concerned for the wellness of their patients. I had a good interaction with the social services team and was impressed.

Family member · 2025★★★★★

My mom was left unattended for hours in the chair , they left the nurses call button on the bed, they never checked on her for 3 hours.

Daughter of resident · 2025☆☆☆☆

The nurses and CNA are fantastic. Silas and Jeremy are especially kind and attentive. It would be better if there were more of them because they are spread pretty thin for the number of patients they supervise.

Family member · 2026★★★★
Source: 235 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.24hrs
OK
Registered nurses for medical care
Total Nursing
4.99hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
70%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
12.1%
CO
8.5%
El paso
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
5.3%
CO
5.0%
El paso
3.9%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility15.2%
Worse than Avg
Here
15.2%
US
0.9%
CO
0.7%
El paso
0.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
19.4%
CO
21.7%
El paso
16.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility15.7%
Worse than Avg
Here
15.7%
US
4.9%
CO
3.6%
El paso
5.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.4%
Better than Avg
Here
5.4%
US
14.4%
CO
13.8%
El paso
15.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.4%
Better than Avg
Here
98.4%
US
81.8%
CO
76.3%
El paso
82.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
79.7%
CO
75.6%
El paso
82.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
CO
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.8)
6 complaint-triggered
$8,600 in fines

The Center at Cordera has 48 deficiencies across 4 surveys, with families filing complaints that led to 5 additional deficiencies. The facility shows recurring problems with accident prevention and safety, infection control, and emergency preparedness across multiple years from 2022-2024. While all deficiencies have correction dates, the pattern of repeated issues in core safety areas raises concerns about sustained quality improvement.

Feb 5, 2026Complaint
1
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 23, 2025Complaint
5
0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Aug 29, 2024Routine
4
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 25, 2023Routine
17
0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Jan 20, 2022Routine
22
0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0680Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0849Potential for harm · PatternCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Aug 29, 2024

$8,600

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

5total
2deficiencies
Jul 23, 2025Complaint
N/A0000, 0554, 0559 and 3 more

A complaint survey, prompted by #CO2562737, #CO1939844, #CO1939845, #CO1939846 and Incident #2568959 was completed on 7/21/25 to 7/23/25. Five deficiencies were cited. Based on observations, record review and interviews, the facility failed to ensure self-administration of medications was clinically appropriate for three (#3, #8 and #13) of three residents out of 21 sample residents.Specifically, the facility failed to: -Ensure Resident #3, Resident #8 and Resident #13 were assessed for the appropriateness and safety of self-administration of medications;-Ensure there was a physician order for self-administration of medications; and,-Ensure there was a physician order for medications at the bedside for Resident #8 and Resident #13.Findings include:I. Facility policy and procedureThe Self-administration of Medications policy, dated 3/19/24, was provided b.. Based on observations, record review and interviews, the facility failed to ensure services provided to residents met professional standards of quality for two (#10 and #8 ) of one resident out of 21 sample residents.Specifically, the facility failed to ensure physician’s orders for pain medications included parameters for when to administer specific pain medications for Resident #10 and Resident #8.Findings include:I. Facility policy and procedureThe Analgesia policy and procedure, dated 2/1/18, was provided by the nursing home administrator (NHA) on 7/23/25 at 12:24 p.m. The policy read in pertinent part, “Nurses must follow pain parameters and enter pain scales for pain medicines. If a .. Based on observations, record review, and interviews, the facility failed to ensure residents with a feeding tube received appropriate treatment and services for two (#8 and #3) of the four residents reviewed with a feeding tube out of 23 sample residents.Specifically, the facility failed to ensure:-Resident #8’s physician’s orders were complete and accurate, with the correct route, and orders were followed; and,-Resident #3 received adequate hydration per the registered dietitian’s (RD) recommendations. III. Resident #3A. Resident statusResident #3, age greater than 65, was admitted on 7/17/25. According to the July 2025 CPO, diagnoses included chronic obstructive pulmonary disease.. Based on observations, record review, and interviews, the facility failed to provide adequate supervision during the use of assistive devices to keep residents free from safety hazards for three (#20, #21, and #5) of the six residents out of 21 sample residents. Specifically, the facility failed to ensure Resident #20, Resident #21, and Resident #5’s foot pedals were in place on their wheelchairs when staff were transporting the residents.III. Resident #5A. Resident statusResident #5, age greater than 65, was admitted on 8/29/24. According to the July 2025 CPO, diagnoses included dementia, Alzheimer’s disease and history of falling.The 5/30/25 MDS assessment revealed the resident had both sho.. Based on record review and interviews, the facility failed to provide written notice of room changes for two (#14 and #19) of five residents reviewed for notifications out of 21 sample residents.Specifically, the facility failed to ensure Resident #14 and Resident #19 received written notice of a room change. Findings include: I. Resident #14A. Resident status Resident #14, age 71, was admitted on 6/11/25. According to the July 2025 computerized physician orders (CPO), diagnoses included aftercare following surgery on the circulatory system, type 2 diabetes with diabetic kidney complication, end stage renal disease, dissection of the ascending aorta (tear in the lining of the aorta), encephalop..

Oct 21, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Oct 21, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Oct 16, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Sep 20, 2024Routine
N/A0000 & 0345

Based on a record review it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1.Fire Alarm Deficiency- Missed elevator detectors during the annual inspection - Need to update semi annual visual only language NFPA 101, Section 9.6.1.5* To ensure operational integrity, the fire alarm system shall have an approved maintenance and testing program complying with the applicable requirements of NFPA 70, National Electrical Code, and NFPA 72, National Fire Alarm and Signaling Code.NFPA 72- 14.4.2.2* Systems and associated equipment shall be tested according to Table 14.4.2.2. (15). Alarm notification appliances (a) Audible: Test shall be performed in accordance with the manufacturer ' s published instructions. Appliance locations shall be verified to be per approved layout, and it shall be confirmed that no floor plan changes affect the approved layout. It shall be verified that the candela rating marking agrees with the approved drawing. It shall be confirmed that each appliance flashes.These deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administra at the exit conference. The initial comments are informational only and are a representative of the facility' s general characteristics.This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The facility is a three-story Type II (111) structure without a basement. The structure is protected by a National Fire Protection Association (NFPA) 13 automatic sprinkler system.This survey, conducted Sep 20, 2024 inspected the facility for compliance with Chapter 19, "Existing Health Care Occupancies," of the 2012 edition of NFPA 101-Life Safety Code, the 2012 edition of NFPA 99, Health Care Facilities Code, and other publications as referenced. The facility will meet these requirements when the following deficiencies are corrected.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center at Cordera, LLC, the

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 11 of 15

Ownership & Management

Key personnel

Murdock, MonteManagerSenkoff, AlexanderManagerMurdock, MonteAdp of the SnfSenkoff, AlexanderAdp of the Snf
Source: Medicare provider data

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References & Resources

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