See every facility — official ratings, family reviews, no referral fees.
Nursing Home Investigative

Center at Centerplace, LLC, the

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4356 24th St Rd, Greeley, CO 8063454 bedsLicensed & Active
Source: CO CDPHE — view official record
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 136 Google reviews

5
4
3
2
1

Watch Center at Centerplace, LLC, the

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High staff turnover (80%)
  • High RN turnover (79%)

Below average in CO · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · Worst in VERITAS MANAGEMENT GROUP chain · $39,384 in fines

Source: Medicare data

What this means for your family

This facility offers a beautiful, modern environment and a highly effective therapy team, making it a strong candidate for short-term rehab. However, families must be vigilant; multiple reviewers report chronic understaffing and poor communication. We strongly recommend visiting frequently and establishing a clear, proactive communication plan with the nursing administration before admission.

Google Reviews

Google Reviews

136 reviews on Google
The Center at Centerplace is a modern, aesthetically pleasing facility that receives high praise for its physical therapy department and clean, hotel-like environment. However, it is plagued by severe, recurring reports of chronic understaffing, leading to significant delays in call-light response, medication management issues, and instances of perceived neglect. Families should be aware that while many patients have positive rehab outcomes, the facility's reputation is heavily polarized by reports of poor communication and inconsistent care quality.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean9.0ActivitiesN/AMeds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Modern, clean, and well-maintained facility
  • Highly effective physical and occupational therapy teams
  • Spacious, private patient rooms
  • Welcoming and professional front-desk staff

Concerns

  • Chronic understaffing leading to neglect (mentioned by 18 reviewers)
  • Slow response times to call lights (mentioned by 9 reviewers)
  • Poor communication with family members (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)
  • Poor food quality and kitchen service (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(2)4.91.4'21(10)4.22.4'23(28)3.53.7'25(25)3.9'26(11)

Distribution · 138 analyzed

5
81
4
6
3
1
2
7
1
43
14 reviews posted between Sep 21, 2022Sep 24, 2022 · 13 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high praise for your therapy department, how do you ensure that the physical and occupational therapy teams coordinate effectively with the nursing staff to support a resident's daily recovery?
  • 2With a capacity of 54 residents, what is your current process for ensuring that call lights are answered promptly, especially during shift changes or peak hours?
  • 3Could you walk me through your protocol for medication administration and how you track and prevent potential errors or delays in delivery?
  • 4I understand that communication is vital; what is your standard procedure for keeping family members updated on changes in a loved one's health or care plan?
  • 5What steps are you taking to improve the dining experience and ensure that residents receive nutritious, high-quality meals that meet their dietary preferences?
  • 6How do you ensure that staffing levels remain consistent throughout the day and night to provide the level of attention and care that residents need?

Personalized based on this facility's data


Key Review Excerpts

The Nursing staff is slim, so they do the best they can. They all problem solve like champs. Yes, they are short staffed but if you ask any medical facility, they, too, will say are understaffed.

Rehab patient · 2022☆☆☆☆

My wife's death is on the shoulders of the 'short staffed' crew. I requested to please never bring a particular nurses aid back in EVER. Fastforward to when my wife said she couldnt breath and they ignored her.

Long-term resident's family · 2023☆☆☆☆

The Center at Centerplace is a gorgeous building which boasts all private rooms (your loved one will not 'share' a room - or a bathroom - as is sometimes the case with other establishments).

Family member · 2026★★★★★
Source: 136 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.36hrs
OK
Registered nurses for medical care
Total Nursing
5.42hrs
OK
All nurses + aides combined
Staff Turnover
74%
Lower is better (< 30% = good)
RN Turnover
88%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
12.1%
CO
8.5%
Weld
3.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
19.5%
CO
11.3%
Weld
8.9%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
4.9%
CO
3.6%
Weld
3.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
19.4%
CO
21.7%
Weld
28.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
14.4%
CO
13.8%
Weld
17.5%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.1%
Worse than Avg
Here
6.1%
US
1.6%
CO
1.5%
Weld
2.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.9%
Better than Avg
Here
90.9%
US
81.8%
CO
76.3%
Weld
82.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.7%
Better than Avg
Here
84.7%
US
79.7%
CO
75.6%
Weld
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
1.6%
CO
1.5%
Weld
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (8.8)
5 complaint-triggered
$39,384 in fines

This facility has a concerning pattern with 35 deficiencies across 6 surveys, including 5 complaint-triggered issues where families reported problems. The most recurring problems involve medication management, fire safety systems, and resident care planning. While most issues show correction dates, the facility continues to have repeat deficiencies in similar areas, suggesting ongoing challenges with maintaining consistent standards of care and safety compliance.

Dec 22, 2025Complaint
1
0578Immediate jeopardy · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Nov 19, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 13, 2025Complaint
3
0684Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Apr 25, 2024Routine
9
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 26, 2023Routine
13
0353Potential for harm · Widespread

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Oct 5, 2021Routine
8
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Fine

Dec 22, 2025

$22,925

Fine

Feb 13, 2025

$16,459

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

6total
2deficiencies
Jun 23, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 2, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Feb 13, 2025Complaint
N/A0000, 0561, 0684 and 1 more

A survey prompted by #CO38899, #CO39143, #CO39156 and #CO39170 was conducted on 2/10/25 to 2/13/25. Three deficiencies were cited. Based on interviews and record review, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented, in order to facilitate improvement in the lives of nursing home residents, through continuous attention to quality of care, quality of life and resident safety.Specifically, the quality assurance performance improvement (QAPI) program committee failed to identify and address concerns related to quality of care by not sending a resident to the hospital when indicated that rose to the level of immediate jeopardy and created a situation where a serious adverse outcome occurred and caused harm. Findings include:I. Facility policy and procedureThe Quality Assurance and Performance Improvement (QAPI) policy, revised 2/11/25 (during the survey), was provided by the nursing home administrator (NHA) on 2/13/25 at 1:17 p.m. It read in pertinent part, "It is the policy of the facility to develop a QAPI plan in accordance with Federal guidelines to describ.. Based on record review and interviews, the facility failed to honor resident choices for one (#7) of three residents reviewed out of eight sample residents. Specifically, the facility failed to provide Resident #7 a shower schedule based on her preferences. Findings include: I. Facility policy and procedure The Showers policy and procedure, revised 2/9/23, was received from the nursing home administrator (NHA) on 2/14/25 at 3:13 p.m. It documented in pertinent part, "Patient preferences must be initiated and complied with. Showers are to be completed on the designated shower schedule or patient modified shower schedule. Patient refusals must be progress noted, educated, family notified if indicated and care planned."II. Resident #7 A. Resident status Resident #7, age 79, was admitted on 1/24/25. According to the February 2025 computerized physician orders (CPO), diagnoses included pneumonia (infection in the lungs), respiratory failure, muscle weakness and atrial fibrillation (abnormal heart rhythm). The 2/3.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.

Feb 13, 2025Complaint
N/A0000 & 0701

A survey prompted by complaint #CO39374 was completed on 2/10/25 to 2/13/25. One deficiency was cited. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.

Sep 5, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Center at Centerplace, LLC, the

Organization Type

for profit

Chain Affiliation

Chain Name

Veritas Management Group

Chain Size

15 facilities nationwide

Chain avg rating: 4.3/5 · Rank 14 of 15 (Worst)

Ownership & Management

Owners

Roque Guinart, LLC

Owner · Organization

5%

Coburn, Thomas

Owner

5%

Dhupar, Scott

Owner

8%

Waintrub, Mauricio

Owner

5%

Key personnel

Murdock, MonteAdp of the SnfDhupar, ScottOfficer / DirectorVeritas Management Group LLCManagerEsmas, BartolomeManagerKelly, JulieManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call