Center at Centerplace, LLC, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 136 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (80%)
- High RN turnover (79%)
Below average in CO · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · Worst in VERITAS MANAGEMENT GROUP chain · $39,384 in fines
What this means for your family
This facility offers a beautiful, modern environment and a highly effective therapy team, making it a strong candidate for short-term rehab. However, families must be vigilant; multiple reviewers report chronic understaffing and poor communication. We strongly recommend visiting frequently and establishing a clear, proactive communication plan with the nursing administration before admission.
Google Reviews
Google Reviews
136 reviews on Google“The Center at Centerplace is a modern, aesthetically pleasing facility that receives high praise for its physical therapy department and clean, hotel-like environment. However, it is plagued by severe, recurring reports of chronic understaffing, leading to significant delays in call-light response, medication management issues, and instances of perceived neglect. Families should be aware that while many patients have positive rehab outcomes, the facility's reputation is heavily polarized by reports of poor communication and inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Spacious, private patient rooms
- Welcoming and professional front-desk staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 18 reviewers)
- Slow response times to call lights (mentioned by 9 reviewers)
- Poor communication with family members (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
- Poor food quality and kitchen service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high praise for your therapy department, how do you ensure that the physical and occupational therapy teams coordinate effectively with the nursing staff to support a resident's daily recovery?
- 2With a capacity of 54 residents, what is your current process for ensuring that call lights are answered promptly, especially during shift changes or peak hours?
- 3Could you walk me through your protocol for medication administration and how you track and prevent potential errors or delays in delivery?
- 4I understand that communication is vital; what is your standard procedure for keeping family members updated on changes in a loved one's health or care plan?
- 5What steps are you taking to improve the dining experience and ensure that residents receive nutritious, high-quality meals that meet their dietary preferences?
- 6How do you ensure that staffing levels remain consistent throughout the day and night to provide the level of attention and care that residents need?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing staff is slim, so they do the best they can. They all problem solve like champs. Yes, they are short staffed but if you ask any medical facility, they, too, will say are understaffed.”
“My wife's death is on the shoulders of the 'short staffed' crew. I requested to please never bring a particular nurses aid back in EVER. Fastforward to when my wife said she couldnt breath and they ignored her.”
“The Center at Centerplace is a gorgeous building which boasts all private rooms (your loved one will not 'share' a room - or a bathroom - as is sometimes the case with other establishments).”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
9
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 35 deficiencies across 6 surveys, including 5 complaint-triggered issues where families reported problems. The most recurring problems involve medication management, fire safety systems, and resident care planning. While most issues show correction dates, the facility continues to have repeat deficiencies in similar areas, suggesting ongoing challenges with maintaining consistent standards of care and safety compliance.
Dec 22, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 19, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 13, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Apr 25, 2024Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 26, 2023Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 5, 2021Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Dec 22, 2025
$22,925
Fine
Feb 13, 2025
$16,459
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jun 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 2, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 13, 2025Complaint
A survey prompted by #CO38899, #CO39143, #CO39156 and #CO39170 was conducted on 2/10/25 to 2/13/25. Three deficiencies were cited. Based on interviews and record review, the facility failed to ensure an effective quality assurance program to identify and address facility compliance concerns was implemented, in order to facilitate improvement in the lives of nursing home residents, through continuous attention to quality of care, quality of life and resident safety.Specifically, the quality assurance performance improvement (QAPI) program committee failed to identify and address concerns related to quality of care by not sending a resident to the hospital when indicated that rose to the level of immediate jeopardy and created a situation where a serious adverse outcome occurred and caused harm. Findings include:I. Facility policy and procedureThe Quality Assurance and Performance Improvement (QAPI) policy, revised 2/11/25 (during the survey), was provided by the nursing home administrator (NHA) on 2/13/25 at 1:17 p.m. It read in pertinent part, "It is the policy of the facility to develop a QAPI plan in accordance with Federal guidelines to describ.. Based on record review and interviews, the facility failed to honor resident choices for one (#7) of three residents reviewed out of eight sample residents. Specifically, the facility failed to provide Resident #7 a shower schedule based on her preferences. Findings include: I. Facility policy and procedure The Showers policy and procedure, revised 2/9/23, was received from the nursing home administrator (NHA) on 2/14/25 at 3:13 p.m. It documented in pertinent part, "Patient preferences must be initiated and complied with. Showers are to be completed on the designated shower schedule or patient modified shower schedule. Patient refusals must be progress noted, educated, family notified if indicated and care planned."II. Resident #7 A. Resident status Resident #7, age 79, was admitted on 1/24/25. According to the February 2025 computerized physician orders (CPO), diagnoses included pneumonia (infection in the lungs), respiratory failure, muscle weakness and atrial fibrillation (abnormal heart rhythm). The 2/3.. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Feb 13, 2025Complaint
A survey prompted by complaint #CO39374 was completed on 2/10/25 to 2/13/25. One deficiency was cited. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Sep 5, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Center at Centerplace, LLC, the
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 14 of 15 (Worst)
Ownership & Management
Owners
Roque Guinart, LLC
Owner · Organization
Coburn, Thomas
Owner
Dhupar, Scott
Owner
Waintrub, Mauricio
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit centeratcenterplace.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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